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Compare AWS Service Catalog and Oracle IT Service Management Suite 
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At a Glance
Market Segments
Enterprise (52.0% of reviews)
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
AWS Service Catalog
Star Rating
(29)4.2 out of 5
Market Segments
Enterprise (52.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS Service CatalogOracle IT Service Management Suite
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Oracle IT Service Management SuiteSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AWS Service Catalog excels in "Product Direction," receiving a perfect score of 10.0, indicating strong future development and alignment with user needs, while Oracle IT Service Management Suite scored only 7.6 in this area, suggesting less confidence in its roadmap.
- Reviewers mention that AWS Service Catalog has a higher "Ease of Use" rating of 8.3 compared to Oracle's 7.9, with users highlighting its intuitive interface and straightforward navigation as key benefits that enhance user experience.
- G2 users note that AWS Service Catalog's "Workflow Management" feature, rated at 8.3, provides robust automation capabilities that streamline processes, whereas Oracle's offerings in this area are perceived as less flexible and user-friendly.
- Users on G2 report that Oracle IT Service Management Suite shines in "Endpoint Protection," achieving a score of 8.8, which is notably higher than AWS Service Catalog's 7.7, indicating stronger security features that are critical for enterprise environments.
- Reviewers mention that AWS Service Catalog's "Quality of Support" is rated at 7.7, which is slightly lower than Oracle's 7.9, but users appreciate AWS's responsive customer service and extensive documentation, which helps mitigate any support issues.
- Users say that both products have strong "ITIL Policy Compliance" features, but AWS Service Catalog's "Asset Tracking" at 8.2 is often highlighted for its ease of integration with existing systems, while Oracle's similar features are seen as more cumbersome to implement.
Pricing
Entry-Level Pricing
AWS Service Catalog
No pricing availableOracle IT Service Management Suite
No pricing availableFree Trial
AWS Service Catalog
No trial information availableOracle IT Service Management Suite
No trial information availableRatings
Meets Requirements
9.0
12
8.3
31
Ease of Use
8.3
13
7.9
31
Ease of Setup
8.1
7
8.0
11
Ease of Admin
8.8
7
8.2
11
Quality of Support
7.7
10
7.9
30
Has the product been a good partner in doing business?
8.8
7
8.6
11
Product Direction (% positive)
10.0
13
7.6
29
Features by Category
Analysis
Not enough data
7.6
12
Platform
Not enough data
8.0
16
Not enough data
7.9
15
Not enough data
Feature Not Available
Not enough data
8.2
15
Not enough data
8.0
17
Security
7.7
5
8.8
12
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Service Catalog and Oracle IT Service Management Suite are categorized as Enterprise IT Management
Unique Categories
AWS Service Catalog has no unique categories
Oracle IT Service Management Suite has no unique categories
Reviews
Reviewers' Company Size
AWS Service Catalog
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Oracle IT Service Management Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.0%
12.0%
Insurance
8.0%
Information Technology and Services
8.0%
Information Services
8.0%
Other
44.0%
Information Technology and Services
28.6%
Computer Software
8.6%
Retail
5.7%
Marketing and Advertising
5.7%
Hospital & Health Care
5.7%
Other
45.7%
Alternatives
Discussions
AWS Service Catalog has no discussions with answers
Oracle IT Service Management Suite has no discussions with answers
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