Compare AWS Management Console and Freshservice 
Featured Products
At a Glance
Market Segments
Small-Business (45.5% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
No pricing available
$19.00
AWS Management Console
Star Rating
(51)4.5 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AWS Management ConsoleFreshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in user experience, with many praising its intuitive interface and the ability to streamline customer support processes. Users have noted that it consolidates multiple applications into a single platform, enhancing efficiency across departments.
- Users say that AWS Management Console provides a robust centralized management system, particularly for businesses utilizing various AWS services. The unified web interface allows for easy navigation and quick access to essential tools, which is beneficial for routine operations.
- According to verified reviews, Freshservice stands out for its ease of use, receiving high marks for its straightforward setup and administration. Reviewers have highlighted how quickly they could onboard new users and manage support tickets effectively.
- Reviewers mention that while AWS Management Console has a solid feature set, including capabilities for managing EC2 instances and S3 buckets, some users find the learning curve to be steeper compared to Freshservice, particularly for those new to cloud management.
- G2 reviewers highlight that Freshservice's customer support is highly rated, with users appreciating the quality and responsiveness of assistance. This has been a significant factor for organizations looking for reliable support as they scale their operations.
- Users report that while both platforms have strong feature sets, Freshservice's versatility in supporting various departments beyond IT gives it an edge for organizations looking to implement a comprehensive service management solution.
Pricing
Entry-Level Pricing
AWS Management Console
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
AWS Management Console
No trial information availableFreshservice
Free Trial is available
Ratings
Meets Requirements
9.1
37
8.9
1,172
Ease of Use
8.5
37
9.2
1,175
Ease of Setup
8.8
16
8.8
959
Ease of Admin
8.2
16
9.0
959
Quality of Support
8.2
34
9.0
1,132
Has the product been a good partner in doing business?
8.5
17
9.1
934
Product Direction (% positive)
8.3
35
9.5
1,159
Features by Category
Administration
Not enough data
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Functionality
Not enough data
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
7.5
23
7.6
175
Platform
8.3
21
8.3
231
8.8
25
8.2
214
8.9
19
8.7
257
8.6
22
8.4
285
8.6
22
8.7
317
Security
8.7
21
7.8
180
8.8
19
7.0
109
8.6
21
7.5
168
8.5
23
8.9
285
8.5
24
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Management Console and Freshservice are categorized as Enterprise IT Management
Unique Categories
AWS Management Console has no unique categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
AWS Management Console
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.0%
Marketing and Advertising
9.1%
Retail
6.8%
Computer Software
6.8%
Internet
4.5%
Other
47.7%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
AWS Management Console has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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