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Compare AWS Config and ServiceNow IT Service Management 
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At a Glance
Market Segments
Enterprise (39.1% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AWS Config
Star Rating
(51)4.4 out of 5
Market Segments
Enterprise (39.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AWS ConfigServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AWS Config excels in "Constant Monitoring" with a score of 9.0, allowing for real-time visibility into resource configurations, which is crucial for compliance and governance. In contrast, ServiceNow IT Service Management, while strong in incident management, does not focus as heavily on continuous resource monitoring.
- Reviewers mention that AWS Config's "Change Management" feature scores 9.2, providing robust tracking of configuration changes, which is essential for maintaining compliance. ServiceNow, while offering solid change management capabilities, does not match this level of specificity in tracking configuration changes.
- G2 users highlight that ServiceNow IT Service Management shines in "Ticketing System" functionality with a score of 9.4, offering advanced features for ticket prioritization and automation. AWS Config, on the other hand, does not provide a ticketing system, focusing instead on configuration management.
- Users on G2 report that ServiceNow's "Incident Reports" feature scores an impressive 9.3, allowing for detailed analysis and reporting of incidents, which is vital for improving service delivery. AWS Config lacks this feature as it is primarily focused on resource configuration rather than incident management.
- Reviewers mention that AWS Config's "Timely Alerts" feature scores 9.1, ensuring users are promptly notified of configuration changes that could impact compliance. ServiceNow's alerting capabilities are strong but are more centered around incident management rather than configuration alerts.
- Users say that ServiceNow's "Knowledge Base/Ticket Integration" scores 8.7, facilitating better resolution of tickets through integrated knowledge resources. AWS Config does not offer a similar feature, as its focus is on configuration management rather than service desk functionalities.
Pricing
Entry-Level Pricing
AWS Config
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
AWS Config
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
9.1
34
8.9
774
Ease of Use
8.7
35
8.5
993
Ease of Setup
8.6
22
8.1
553
Ease of Admin
9.1
20
8.6
299
Quality of Support
8.9
34
8.5
702
Has the product been a good partner in doing business?
8.9
19
8.8
295
Product Direction (% positive)
10.0
34
8.8
752
Features by Category
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
244
|
Verified
Not enough data
9.2
245
|
Verified
Not enough data
9.0
235
|
Verified
Management
Not enough data
8.9
226
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
231
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
43
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
AWS Config and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
AWS Config has no unique categories
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
AWS Config
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.4%
Computer & Network Security
8.7%
Telecommunications
6.5%
Information Technology and Services
6.5%
Hospital & Health Care
6.5%
Other
54.3%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is AWS Config used for?
1 Comment
US
It is a sso , you can use to authenticate access to your aws account. Example- You can use it to authenticate pull and push changes in repository from local...Read more
AWS Config has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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