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# AWS Config vs ServiceNow IT Service Management Comparison - What are their main differences?

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AWS ConfigServiceNow IT Service...[+ Add Product](#)

Pricing

**AWS Config**

**$0.00** · Basic

**ServiceNow IT Service Management**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**AWS Config**
$$$$$

**ServiceNow IT Service Management**
$$$$$

Average Discount

**AWS Config**
Not enough reviews yet

**ServiceNow IT Service Management**
15%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**AWS Config** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

Return on Investment

**AWS Config** 6 months
Based on 100 responses

**ServiceNow IT Service Management** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**AWS Config**
[
Automation (1)
](https://www.g2.com/products/aws-config/reviews?filters%5Bsentiment_snippet%5D=2340806&qs=pros-and-cons#reviews)[
Cloud Services (1)
](https://www.g2.com/products/aws-config/reviews?filters%5Bsentiment_snippet%5D=2340809&qs=pros-and-cons#reviews)[
Complex Setup (1)
](https://www.g2.com/products/aws-config/reviews?filters%5Bsentiment_snippet%5D=2340770&qs=pros-and-cons#reviews)[
Customization Difficulty (1)
](https://www.g2.com/products/aws-config/reviews?filters%5Bsentiment_snippet%5D=2340814&qs=pros-and-cons#reviews)

**ServiceNow IT Service Management**
[
Ease of Use (168)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[
Incident Management (112)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[
Learning Curve (72)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[
Expensive (60)
](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews)

Integrations

**AWS Config**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-cloudtrail.jpg "Product Avatar Image")

AWS CloudTrail

](https://www.g2.com/products/aws-cloudtrail/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-organizations.jpg "Product Avatar Image")

AWS Organizations

](https://www.g2.com/products/aws-organizations/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-systems-manager.jpg "Product Avatar Image")

AWS Systems Manager

](https://www.g2.com/products/aws-systems-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/aws-config/integrations)

**ServiceNow IT Service Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image")

Accreditation Manager

](https://www.g2.com/products/accreditation-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image")

ActiveDirectory Domain...

](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image")

Aria

](https://www.g2.com/products/aria-aria/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image")

AWS Cloud Development Kit...

](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[
View all
](https://www.g2.com/products/servicenow-it-service-management/integrations)

Screenshots

**AWS Config**
No screenshot available

**ServiceNow IT Service Management**
 ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png)

**Ratings**
from reviews

Meets Requirements

**AWS Config**

**9.1** /10

Based on 35 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 940 responses

Ease of Use

**AWS Config**

**8.7** /10

Based on 36 responses

**ServiceNow IT Service Management**

**8.5** /10

Based on 1,476 responses

Ease of Setup

**AWS Config**

**8.6** /10

Based on 23 responses

**ServiceNow IT Service Management**

**8.2** /10

Based on 793 responses

Ease of Admin

**AWS Config**

**9.1** /10

Based on 20 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 349 responses

Quality of Support

**AWS Config**

**8.9** /10

Based on 35 responses

**ServiceNow IT Service Management**

**8.6** /10

Based on 1,081 responses

Has the product been a good partner in doing business?

**AWS Config**

**8.9** /10

Based on 19 responses

**ServiceNow IT Service Management**

**8.8** /10

Based on 344 responses

Product Direction (% positive)

**AWS Config**

**10.0** /10

Based on 35 responses

**ServiceNow IT Service Management**

**8.9** /10

Based on 937 responses

**Features**
ratings from reviews

IT Service Management (ITSM) Tools

Not enough data

**8.8** /10

Based on 783 responses

Incident Management

Not enough data

**8.3** /10

Based on 324 responses

Service Desk

Not enough data

**8.5** /10

Based on 430 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
29.8%

Mid-Market(51-1000 emp.)
29.8%

Enterprise(\> 1000 emp.)
40.4%

Small-Business(50 or fewer emp.)
29.8%

Mid-Market(51-1000 emp.)
29.8%

Enterprise(\> 1000 emp.)
40.4%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.4%

Enterprise(\> 1000 emp.)
72.7%

Small-Business(50 or fewer emp.)
5.9%

Mid-Market(51-1000 emp.)
21.4%

Enterprise(\> 1000 emp.)
72.7%

**Reviewers' Industry**

[![AWS Config](https://images.g2crowd.com/uploads/product/hd_favicon/1528476488/aws-config.svg "AWS Config")](https://www.g2.com/products/aws-config/reviews)
AWS Config

Computer Software
17.0%

Computer & Network Security
8.5%

Telecommunications
6.4%

Construction
6.4%

Information Technology and Services
6.4%

Other
55.3%

[![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews)
ServiceNow IT Service Management

Information Technology and Services
24.0%

Hospital & Health Care
7.1%

Computer Software
6.8%

Financial Services
5.9%

Computer & Network Security
3.7%

Other
52.5%

Alternatives

**AWS Config Alternatives**

 ![Azure Automation & Control](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2ac0e7b10e1efb64107026cb2b241d53/azure-automation-control.jpg "Azure Automation & Control")

[
Azure Automation & Control
](/products/azure-automation-control/reviews)

 ![IBM Terraform (formerly HashiCorp Terraform)](https://images.g2crowd.com/uploads/product/hd_favicon/ee3589ca292451de15d3be359e6392cc/ibm-terraform-formerly-hashicorp-terraform.svg "IBM Terraform (formerly HashiCorp Terraform)")

[
IBM Terraform (formerly HashiCorp Terraform)
](/products/ibm-terraform-formerly-hashicorp-terraform/reviews)

 ![GitHub](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8ec3c17e3fb1df25b6a8bd7cc69cf2d1/github.png "GitHub")

[
GitHub
](/products/github/reviews)

 ![Red Hat Ansible Automation Platform](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7b1e34d1cfcc265beee0d9b4290461fa/red-hat-ansible-automation-platform.jpg "Red Hat Ansible Automation Platform")

[
Red Hat Ansible Automation...
](/products/red-hat-ansible-automation-platform/reviews)

**ServiceNow IT Service Management Alternatives**

 ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")

[
Freshservice
](/products/freshservice/reviews)

 ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")

[
Jira Service Management
](/products/jira-service-management/reviews)

 ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")

[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

 ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")

[
ManageEngine
](/products/manageengine-servicedesk-plus/reviews)

## AWS Config vs ServiceNow IT Service... FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between AWS Config vs ServiceNow IT Service...?

ServiceNow IT Service Management stands out for its higher G2 rating, broader enterprise adoption, and stronger reviewer-cited strengths in features and collaboration, while AWS Config is favored for its automation and configuration management within AWS environments.

| [AWS Config](https://www.g2.com/products/aws-config/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) |
| --- | --- |
| 4.4/5 (52 reviews) | 4.5/5 (1953 reviews) |
| Enterprise | Enterprise |
| 8.6 | 8.2 |
| 8.9 | 8.6 |
| Automation | Ease of Use |

### How do the pricing models of AWS Config and ServiceNow IT Service... compare?

Reviewers consider AWS Config the stronger value on price and cost satisfaction, as reflected in its higher score.

- **AWS Config:** In recent reviews, several reviewers note that AWS Config's costs can increase in complex environments, but satisfaction with value remains higher than ServiceNow IT Service Management.
- **ServiceNow IT Service Management:** Reviewers frequently mention that ServiceNow IT Service Management is expensive and its pricing structure is geared toward large enterprises, making it less accessible for smaller organizations.
- **Switching reasons:** In recent reviews, buyers cite automation and integration as reasons for considering AWS Config, while ServiceNow IT Service Management is chosen for its comprehensive ITSM features despite higher costs.

### What are the best alternatives to AWS Config and ServiceNow IT Service...?

The top 3 alternatives to AWS Config and ServiceNow IT Service Management are Freshservice, Azure Automation & Control, and Jira Service Management.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AWS Config](https://www.g2.com/products/aws-config/reviews) | 4.4/5 (52 reviews) | Enterprise | Costs can increase in complex environments | Automation |
| [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Expensive, geared toward large enterprises | Ease of Use |
| [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — |
| [Azure Automation & Control](https://www.g2.com/products/azure-automation-control/reviews) | 4.4/5 (66 reviews) | Small-Business | — | — |
| [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — |

### Which Configuration Management features should I prioritize when comparing AWS Config and ServiceNow IT Service...?

Buyers should prioritize automation, ease of use, integration support, configuration management, and reporting capabilities when comparing AWS Config and ServiceNow IT Service Management.

- **Automation:** AWS Config (all-time mentions: 1), ServiceNow IT Service Management (automation cited in recent reviews, all-time mentions: —)
- **Ease of Use:** AWS Config (Ease of Use score: 8.7), ServiceNow IT Service Management (Ease of Use score: 8.5, all-time mentions: 168)
- **Integration Support:** AWS Config (integration support cited in recent reviews), ServiceNow IT Service Management (Jira integration, all-time mentions: 22)
- **Configuration Management:** AWS Config (all-time mentions: 1), ServiceNow IT Service Management (configuration management cited in recent reviews)
- **Reporting:** ServiceNow IT Service Management (reporting and dashboards cited in recent reviews)

### What are the pros and cons of AWS Config vs ServiceNow IT Service...?

AWS Config's headline strength is automation and configuration management within AWS, while ServiceNow IT Service Management excels in ease of use and collaboration features.

- **AWS Config strengths:** Automation (all-time mentions: 1), configuration management (all-time mentions: 1), integration support (all-time mentions: 1), and security access (all-time mentions: 1).
- **AWS Config trade-offs:** Complex setup (all-time mentions: 1), customization difficulty (all-time mentions: 1), poor reporting (all-time mentions: 1), and time-consumption (all-time mentions: 1).
- **ServiceNow IT Service Management strengths:** Ease of use (all-time mentions: 168), features (all-time mentions: 97), collaboration (all-time mentions: 52), and team collaboration (all-time mentions: 30).
- **ServiceNow IT Service Management trade-offs:** Reviewers note a steep learning curve, high cost, and complexity in customization and implementation.

### Is AWS Config or ServiceNow IT Service... better for small businesses?

Azure Automation & Control is the better fit for small businesses, as both AWS Config and ServiceNow IT Service Management are primarily adopted by enterprise organizations.

- **AWS Config:** Largest segment is Enterprise; reviewers note that costs can be high for small companies and setup requires AWS expertise.
- **ServiceNow IT Service Management:** Largest segment is Enterprise; reviewers frequently mention that the platform is expensive and complex, making it less suitable for small businesses.

### Which Configuration Management platform has better integrations?

ServiceNow IT Service Management is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool support.

- **AWS Config:** In recent reviews, integration support is cited, especially with other AWS services, but no third-party integrations are named with significant mention counts.
- **ServiceNow IT Service Management:** Jira integration is cited in 22 all-time reviews, and recent reviews highlight strong integrations with other enterprise applications.

### How do AWS Config and ServiceNow IT Service... compare on customer support?

AWS Config and ServiceNow IT Service Management are rated within 0.3 points on Quality of Support, indicating near parity with AWS Config slightly ahead at 8.9 versus 8.6.

- **AWS Config:** Reviewers describe support as responsive, with several citing good customer support options and a wide community for issue resolution.
- **ServiceNow IT Service Management:** Reviewers note reliable support and onboarding, but some mention the need for specialized expertise and slower response for complex issues.

### Which is easier to implement, AWS Config or ServiceNow IT Service...?

AWS Config scores higher on Ease of Setup (8.6 vs 8.2), but both products are described as requiring expertise for advanced configuration.

- **AWS Config:** Reviewers note that initial setup is straightforward for basic use but becomes complex for organization-wide governance and custom rule creation.
- **ServiceNow IT Service Management:** Reviewers frequently mention a steep learning curve and complex implementation, especially for customization and advanced workflows, but also note that out-of-the-box setup is manageable for standard use cases.

### Which product has better Dashboards?

ServiceNow IT Service Management is favored for Dashboards, with more frequent and positive reviewer mentions.

- **AWS Config:** Reviewers mention limited reporting and dashboard capabilities, often requiring integration with other AWS services for advanced analytics.
- **ServiceNow IT Service Management:** Dashboards are frequently cited in recent reviews as a key strength, providing clear visibility into ticket volumes, SLA compliance, and IT performance data.