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Compare AWS CodePipeline and ServiceNow IT Service Management 
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At a Glance
Market Segments
Small-Business (40.0% of reviews)
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AWS CodePipeline
Star Rating
(67)4.3 out of 5
Market Segments
Small-Business (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AWS CodePipelineServiceNow IT Service Management
Star Rating
(1,202)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that AWS CodePipeline excels in "Deployment-Ready Staging" with a score of 9.2, allowing for seamless integration and testing before production, which is crucial for continuous delivery. In contrast, ServiceNow IT Service Management, while strong in "Ticketing System" with a score of 9.4, does not focus on deployment processes, making it less suitable for DevOps environments.
- Reviewers mention that AWS CodePipeline's "Integration" capabilities score 8.6, enabling users to connect with various AWS services and third-party tools effectively. On the other hand, ServiceNow IT Service Management shines in "Integrations" with a score of 8.8, particularly for IT operations, but may not cater as well to software development needs.
- G2 users highlight that ServiceNow IT Service Management's "Automation" feature scores 9.0, which significantly enhances incident management and ticket routing efficiency. Conversely, AWS CodePipeline's automation features are more focused on CI/CD processes, which may not address the broader IT service management needs.
- Users on G2 report that ServiceNow's "Knowledge Base" integration with ticketing systems scores 8.7, providing valuable resources for support teams. In contrast, AWS CodePipeline lacks a dedicated knowledge base feature, which could be a drawback for teams needing comprehensive support documentation.
- Reviewers say that AWS CodePipeline's "Ease of Setup" is rated at 7.8, which some users find challenging compared to ServiceNow IT Service Management's higher score of 8.4, indicating a more user-friendly setup process that can be crucial for teams looking to implement quickly.
- Users report that ServiceNow IT Service Management's "Quality of Support" scores 8.5, with many praising the responsiveness and helpfulness of the support team. In contrast, AWS CodePipeline, while scoring slightly higher at 8.8, may not provide the same level of tailored support for IT service management issues.
Pricing
Entry-Level Pricing
AWS CodePipeline
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
AWS CodePipeline
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.2
55
8.9
773
Ease of Use
7.9
54
8.5
992
Ease of Setup
7.8
29
8.1
552
Ease of Admin
8.3
25
8.6
298
Quality of Support
8.8
50
8.5
701
Has the product been a good partner in doing business?
8.5
24
8.8
294
Product Direction (% positive)
8.7
53
8.8
751
Features by Category
Administration
Not enough data
9.0
233
|
Verified
Not enough data
8.7
223
|
Verified
Not enough data
8.8
235
|
Verified
Service Desk
Not enough data
9.1
243
|
Verified
Not enough data
9.2
244
|
Verified
Not enough data
9.0
234
|
Verified
Management
Not enough data
8.9
225
|
Verified
Not enough data
8.9
213
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.5
198
Functionality
Not enough data
9.3
230
|
Verified
Not enough data
8.8
220
Not enough data
8.7
220
|
Verified
Not enough data
8.8
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
42
Not enough data
7.5
41
Not enough data
7.7
42
Not enough data
7.5
41
Not enough data
7.4
41
Not enough data
7.1
41
Not enough data
7.6
43
Functionality
9.2
16
Not enough data
8.4
16
Not enough data
7.9
15
Not enough data
Management
8.4
17
Not enough data
7.2
16
Not enough data
8.4
15
Not enough data
Agentic AI - Continuous Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Functionality
8.8
17
|
Verified
Not enough data
8.2
18
|
Verified
Not enough data
7.8
16
|
Verified
Not enough data
Management
8.7
17
|
Verified
Not enough data
8.4
17
|
Verified
Not enough data
7.3
16
|
Verified
Not enough data
Agentic AI - Continuous Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
9.0
302
Not enough data
8.9
301
Not enough data
9.1
307
Not enough data
8.7
296
Not enough data
8.7
289
Reporting
Not enough data
8.7
300
Not enough data
8.7
278
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
235
Not enough data
8.7
288
Not enough data
8.5
256
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.2
18
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.5
18
Not enough data
7.7
18
Categories
Categories
Shared Categories
AWS CodePipeline and ServiceNow IT Service Management are categorized as Configuration Management
Unique Categories
AWS CodePipeline is categorized as Continuous Integration, Build Automation, and Continuous Delivery
ServiceNow IT Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and Service Desk
Reviews
Reviewers' Company Size
AWS CodePipeline
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
18.3%
Financial Services
10.0%
Telecommunications
5.0%
Insurance
3.3%
Other
36.7%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
AWS CodePipeline has no discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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