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At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Small-Business (51.1% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotBirdeye
Star Rating
(3,694)4.7 out of 5
Market Segments
Small-Business (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Birdeye excels in Quality of Support with a score of 9.4, while AWS Chatbot falls short at 8.6. Reviewers mention that Birdeye's support team is responsive and helpful, making it easier for small businesses to resolve issues quickly.
- Reviewers mention that Birdeye's Patient Feedback Management feature scores 9.2, significantly higher than AWS Chatbot's capabilities in this area. Users say that Birdeye provides a more comprehensive solution for gathering and analyzing patient feedback, which is crucial for healthcare providers.
- G2 users highlight Birdeye's superior Text Messaging features, particularly the Bulk SMS and Two-Way Text Messaging functionalities, scoring 9.0 and 9.1 respectively. In contrast, AWS Chatbot does not offer comparable text messaging capabilities, which users find limiting for customer engagement.
- Users on G2 report that Birdeye's Online Presence Management feature, rated at 9.1, is more effective than AWS Chatbot's offerings. Reviewers mention that Birdeye helps businesses manage their online reputation more efficiently, which is vital for attracting new customers.
- Reviewers mention that Birdeye's Customization Interface scores 8.8, allowing for greater flexibility in tailoring the software to specific business needs. In contrast, AWS Chatbot's customization options are perceived as less intuitive, leading to a lower user satisfaction score.
- Users say that Birdeye's Analytics capabilities, with a score of 9.0, provide deeper insights into customer interactions compared to AWS Chatbot's analytics features. Reviewers highlight that Birdeye's reporting tools are more user-friendly and actionable, making it easier for businesses to track performance metrics.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableBirdeye
Starter
Contact Us
Improve reputation and rank at the top of local search.
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI
Free Trial
AWS Chatbot
No trial information availableBirdeye
Free Trial is available
Ratings
Meets Requirements
8.5
11
9.3
3,163
Ease of Use
9.2
11
9.3
3,217
Ease of Setup
9.0
5
9.1
2,301
Ease of Admin
9.3
5
9.3
1,909
Quality of Support
8.6
11
9.4
3,022
Has the product been a good partner in doing business?
8.3
5
9.4
1,911
Product Direction (% positive)
8.9
11
9.5
3,126
Features by Category
Messenger
Not enough data
8.8
384
|
Verified
Not enough data
8.5
382
|
Verified
Not enough data
8.8
386
|
Verified
Not enough data
8.9
383
|
Verified
Channels
Not enough data
8.9
400
|
Verified
Not enough data
8.9
390
|
Verified
Not enough data
9.0
400
|
Verified
Not enough data
8.1
324
|
Verified
Not enough data
8.3
316
|
Verified
Customers
Not enough data
8.9
389
|
Verified
Not enough data
8.7
377
Not enough data
9.0
386
|
Verified
Not enough data
8.7
371
|
Verified
Not enough data
8.6
352
Agentic AI - Conversational Marketing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
30
Not enough data
8.5
30
Not enough data
8.5
31
Not enough data
Feature Not Available
Not enough data
8.6
30
Text Messaging
Not enough data
9.0
266
Not enough data
9.1
265
Not enough data
8.8
243
Not enough data
9.0
277
Not enough data
Feature Not Available
Not enough data
8.8
241
Not enough data
8.9
252
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
260
Not enough data
9.0
260
Not enough data
8.5
202
Not enough data
8.4
205
Not enough data
8.2
187
Not enough data
8.6
203
Agentic AI - SMS Marketing
Not enough data
7.5
37
Not enough data
7.6
38
Not enough data
7.8
37
Not enough data
7.6
36
Not enough data
7.6
36
Not enough data
7.7
37
Listing Management
Not enough data
8.9
446
|
Verified
Not enough data
8.8
417
|
Verified
Not enough data
8.5
373
Not enough data
8.8
438
|
Verified
Performance
Not enough data
8.9
488
|
Verified
Not enough data
9.0
487
|
Verified
Payment Processing
Not enough data
8.9
42
Not enough data
9.0
42
Not enough data
9.3
42
Not enough data
8.7
38
Administration
Not enough data
8.9
40
Not enough data
8.5
38
Not enough data
8.2
41
Not enough data
8.0
36
Not enough data
8.6
37
Not enough data
8.6
37
Not enough data
8.5
37
Payment Options
Not enough data
7.7
37
Not enough data
9.0
41
Security
Not enough data
8.5
36
Platform
Not enough data
8.6
37
Not enough data
8.4
38
Local Search Optimization
Not enough data
8.6
213
Not enough data
9.1
365
|
Verified
Not enough data
9.2
378
|
Verified
Not enough data
9.3
386
|
Verified
Not enough data
8.8
352
Not enough data
9.1
383
|
Verified
Content & Collaboration
Not enough data
8.6(won by default)
409
Not enough data
8.4(won by default)
402
Not enough data
8.7(won by default)
409
Not enough data
8.4(won by default)
393
Not enough data
8.8(won by default)
403
Not enough data
8.5(won by default)
400
Social Management
Not enough data
8.7(won by default)
451
Not enough data
8.9(won by default)
453
Not enough data
8.5(won by default)
439
Not enough data
8.8(won by default)
443
Not enough data
7.9(won by default)
421
Not enough data
8.4(won by default)
420
Not enough data
8.4(won by default)
373
Agentic AI - Social Media Management
Not enough data
8.0(won by default)
88
Not enough data
8.0(won by default)
87
Not enough data
8.0(won by default)
88
Not enough data
8.1(won by default)
89
Not enough data
8.1(won by default)
89
Not enough data
8.2(won by default)
88
Not enough data
8.3(won by default)
89
Analytics
Not enough data
8.7
485
Not enough data
8.9
481
Not enough data
8.7
463
Not enough data
8.0
411
Customization
Not enough data
8.5
419
Not enough data
8.2
402
Not enough data
8.6
429
Not enough data
8.4
410
Generative AI
Not enough data
8.7
352
Not enough data
8.7
353
Agentic AI - Experience Management
Not enough data
7.8
54
Not enough data
8.1
53
Not enough data
8.2
53
Not enough data
8.2
53
Responses
Not enough data
9.4
14
Not enough data
9.3
15
Not enough data
8.8
13
Automation - AI Agents
Not enough data
8.3
12
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
8.9
12
Not enough data
9.2
12
Platform
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.0
13
Autonomy - AI Agents
Not enough data
8.5
13
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
8.2
12
Generative AI
Not enough data
8.8
14
Not enough data
9.0
13
Patient-Centered Functions
Not enough data
9.0
208
Not enough data
9.2
208
Not enough data
8.0
188
Not enough data
8.8
202
Not enough data
7.8
186
Operations
Not enough data
8.8
212
Not enough data
8.7
201
Not enough data
8.2
204
Not enough data
8.8
198
Not enough data
9.0
202
Not enough data
8.0
193
Not enough data
7.9
187
Generative AI
Not enough data
Feature Not Available
Responses
Not enough data
8.8
234
Not enough data
8.7
232
Not enough data
8.7
223
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.0
239
Not enough data
8.8
226
Not enough data
8.9
235
Not enough data
8.9
228
Not enough data
Feature Not Available
Not enough data
8.8
223
Not enough data
9.0
236
Generative AI
Not enough data
8.4
155
Not enough data
8.7
150
Feedback Management
Not enough data
8.7
514
Not enough data
Feature Not Available
Not enough data
9.0
594
Feedback Analysis
Not enough data
8.7
521
Not enough data
8.8
524
Not enough data
8.6
515
Feedback Sources
Not enough data
9.5
663
Not enough data
9.1
576
Not enough data
Feature Not Available
Not enough data
8.9
545
Generative AI
Not enough data
8.7
422
Not enough data
8.7
414
Conversational Platform
Not enough data
8.8
387
Not enough data
Feature Not Available
Not enough data
8.8
342
Not enough data
8.9
311
Support Automation
Not enough data
8.7
332
Not enough data
8.7
340
Not enough data
8.8
332
Not enough data
8.6
298
Generative AI
Not enough data
8.4
236
Not enough data
8.4
234
Generative AI
Not enough data
8.6
181
Not enough data
8.6
179
Not enough data
8.2
170
Communication
Not enough data
9.0
353
|
Verified
Not enough data
9.1
378
|
Verified
Not enough data
8.6
266
Not enough data
9.1
352
|
Verified
Not enough data
8.4
244
Internal Use
Not enough data
8.8
497
|
Verified
Not enough data
9.0
349
|
Verified
Not enough data
8.7
267
Not enough data
8.8
272
Not enough data
9.1
331
|
Verified
Not enough data
8.7
271
Content Generation - AI Content Creation Platforms
Not enough data
7.5
22
Not enough data
8.0
22
Not enough data
8.4
22
Management - AI Content Creation Platforms
Not enough data
7.8
20
Not enough data
8.6
22
Not enough data
8.6
22
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
8.6
48
Not enough data
8.4
48
Not enough data
8.6
48
Consumer Intelligence
Not enough data
9.2
1818
|
Verified
Not enough data
8.6
1413
|
Verified
Not enough data
8.8
1596
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.8
1585
|
Verified
Not enough data
9.2
1852
|
Verified
Media Monitoring
Not enough data
8.7
1611
|
Verified
Not enough data
8.6
1434
|
Verified
Not enough data
8.4
1263
In-House Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Agentic AI - Online Reputation Management
Not enough data
8.0
294
Not enough data
8.0
286
Not enough data
8.2
288
Not enough data
8.2
285
Not enough data
8.1
289
Not enough data
8.1
284
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.1
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.1
6
Not enough data
9.0
7
Automation
Not enough data
8.8
7
Not enough data
9.3
7
Not enough data
7.9
7
Autonomy
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.7
8
Not enough data
8.1
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and Birdeye are categorized as Chatbots
Unique Categories
AWS Chatbot has no unique categories
Birdeye is categorized as SMS Marketing, Patient Engagement, Payment Processing, Conversational Marketing, Conversational Support, Online Reputation Management, Multi-Location Marketing Platforms, Social Media Suites, Local SEO, AI Content Creation Platforms, Local Listing Management, Experience Management, Social Media Management, AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, Customer Advocacy, Live Chat, and Answer Engine Optimization (AEO)
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Birdeye
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Hospital & Health Care
9.8%
Real Estate
9.4%
Construction
7.6%
Medical Practice
6.5%
Marketing and Advertising
6.2%
Other
60.6%
Discussions
AWS Chatbot has no discussions with answers
How do you delete a review you post on this site?
7 Comments
MP
I was at point of loosing everything I had, before a colleague told me about a great CREDIT HACKER called JEFFCLOUD. I spoke with him about the issues with...Read more
What is BirdEye?
4 Comments
CF
Birdeye is an online reputation management platform that not only collects customer sentiments, but can help you connect with customers and generate leads.Read more
Adding stars to our Google Search
2 Comments
Official Response from Birdeye
Hi Matthew, I am going to have your dedicated account manager reach out to you, but I also wanted to share this article with you:...Read more
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