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# AWS Chatbot vs Amazon Lex Comparison - What are their main differences?

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AWS ChatbotLex[+ Add Product](#)

Pricing

**AWS Chatbot**
No pricing available

**Amazon Lex**
No pricing available

**Pricing Insights**
from reviews

Perceived Cost

**AWS Chatbot**
$$$$$

**Amazon Lex**
$$$$$

Average Discount

**AWS Chatbot**
Not enough reviews yet

**Amazon Lex**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**AWS Chatbot** 6 months
Based on 100 responses

**Amazon Lex** 6 months
Based on 100 responses

Return on Investment

**AWS Chatbot** 6 months
Based on 100 responses

**Amazon Lex** 6 months
Based on 100 responses

 ![AWS Chatbot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_dd674051aa4dc7d0dfc8b7737b799e0b/aws-chatbot.jpg "AWS Chatbot")

 ![Amazon Lex](https://images.g2crowd.com/uploads/product/hd_favicon/1528476498/amazon-lex.svg "Amazon Lex")

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**Pros & Cons**
from reviews

**AWS Chatbot**
Not enough data

**Amazon Lex**

AI Integration (1)

API Integration (1)

Complexity (1)

Expensive (1)

Integrations

**AWS Chatbot**
Not enough data

**Amazon Lex**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd2cb7ce28768d6490870c9453edea61/amazon-chime.png "Product Avatar Image")

Amazon Chime

](https://www.g2.com/products/amazon-chime/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-connect.jpg "Product Avatar Image")

Connect

](https://www.g2.com/products/amazon-connect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_764bdd3b0bc81b470d93f18d12c826d2/amazon-web-services-aws-amazon-dynamodb.png "Product Avatar Image")

Amazon DynamoDB

](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-polly.jpg "Product Avatar Image")

Polly

](https://www.g2.com/products/amazon-polly/reviews)[
View all
](https://www.g2.com/products/amazon-lex/integrations)

Screenshots

**AWS Chatbot**
No screenshot available

**Amazon Lex**
 ![Amazon Lex screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92027/product-page-diagram-Amazon-Lex-Chatbot.b5adc0437cda103fea9ace20fb5f59f4efd57f32.png)

**Ratings**
from reviews

Meets Requirements

**AWS Chatbot**

**8.6** /10

Based on 12 responses

**Amazon Lex**

**8.7** /10

Based on 29 responses

Ease of Use

**AWS Chatbot**

**9.3** /10

Based on 12 responses

**Amazon Lex**

**8.5** /10

Based on 29 responses

Ease of Setup

**AWS Chatbot**

**9.2** /10

Based on 6 responses

**Amazon Lex**

**8.3** /10

Based on 20 responses

Ease of Admin

**AWS Chatbot**

**9.3** /10

Based on 5 responses

**Amazon Lex**

**7.8** /10

Based on 15 responses

Quality of Support

**AWS Chatbot**

**8.8** /10

Based on 12 responses

**Amazon Lex**

**8.6** /10

Based on 29 responses

Has the product been a good partner in doing business?

**AWS Chatbot**

**8.3** /10

Based on 5 responses

**Amazon Lex**

**8.3** /10

Based on 15 responses

Product Direction (% positive)

**AWS Chatbot**

**9.0** /10

Based on 12 responses

**Amazon Lex**

**8.7** /10

Based on 27 responses

**Features**
ratings from reviews

Bot Platforms

Not enough data

**9.4** /10

Based on 9 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
23.1%

Mid-Market(51-1000 emp.)
53.8%

Enterprise(\> 1000 emp.)
23.1%

Small-Business(50 or fewer emp.)
23.1%

Mid-Market(51-1000 emp.)
53.8%

Enterprise(\> 1000 emp.)
23.1%

Small-Business(50 or fewer emp.)
31.0%

Mid-Market(51-1000 emp.)
26.2%

Enterprise(\> 1000 emp.)
42.9%

Small-Business(50 or fewer emp.)
31.0%

Mid-Market(51-1000 emp.)
26.2%

Enterprise(\> 1000 emp.)
42.9%

**Reviewers' Industry**

[![AWS Chatbot](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_dd674051aa4dc7d0dfc8b7737b799e0b/aws-chatbot.jpg "AWS Chatbot")](https://www.g2.com/products/aws-chatbot/reviews)
AWS Chatbot

Information Technology and Services
30.8%

Computer Software
23.1%

Retail
7.7%

Financial Services
7.7%

Entertainment
7.7%

Other
23.1%

[![Amazon Lex](https://images.g2crowd.com/uploads/product/hd_favicon/1528476498/amazon-lex.svg "Amazon Lex")](https://www.g2.com/products/amazon-lex/reviews)
Amazon Lex

Computer Software
23.8%

Information Technology and Services
11.9%

Pharmaceuticals
7.1%

Consulting
4.8%

Banking
4.8%

Other
47.6%

Alternatives

**AWS Chatbot Alternatives**

 ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin")

[
Fin
](/products/fin/reviews)

 ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI")

[
Kore.AI
](/products/kore-ai/reviews)

 ![SendPulse](https://images.g2crowd.com/uploads/product/hd_favicon/1487566635/sendpulse.svg "SendPulse")

[
SendPulse
](/products/sendpulse/reviews)

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

**Amazon Lex Alternatives**

 ![Customer Experience Agent Studio](https://images.g2crowd.com/uploads/product/hd_favicon/1f50a08ed1d112d257f7114504e38c4f/customer-experience-agent-studio.svg "Customer Experience Agent Studio")

[
Google Cloud Dialogflow
](/products/customer-experience-agent-studio/reviews)

 ![Azure Bot Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f176b4154a751d10150daa67a57b7dc5/azure-bot-service.jpg "Azure Bot Service")

[
Azure Bot Service
](/products/azure-bot-service/reviews)

 ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified")

[
Qualified
](/products/qualified/reviews)

 ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress")

[
Botpress
](/products/botpress/reviews)

## AWS Chatbot vs Amazon Lex

When assessing the two solutions, reviewers found AWS Chatbot easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.

- Reviewers felt that Amazon Lex meets the needs of their business better than AWS Chatbot.
- When comparing quality of ongoing product support, reviewers felt that AWS Chatbot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AWS Chatbot over Amazon Lex.