Introducing G2.ai, the future of software buying.Try now
Compare AWS Chatbot and Amazon Lex 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Mid-Market (58.3% of reviews)
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Not enough data
Entry-Level Pricing
No pricing available
No pricing available
AWS Chatbot
Star Rating
(12)4.1 out of 5
Market Segments
Mid-Market (58.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about AWS ChatbotAmazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Amazon LexAWS Chatbot vs Amazon Lex
When assessing the two solutions, reviewers found AWS Chatbot easier to use, set up, and administer. However, reviewers preferred doing business with Amazon Lex overall.
- Reviewers felt that Amazon Lex meets the needs of their business better than AWS Chatbot.
- When comparing quality of ongoing product support, reviewers felt that Amazon Lex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AWS Chatbot over Amazon Lex.
Pricing
Entry-Level Pricing
AWS Chatbot
No pricing availableAmazon Lex
No pricing availableFree Trial
AWS Chatbot
No trial information availableAmazon Lex
No trial information availableRatings
Meets Requirements
8.5
11
8.7
23
Ease of Use
9.2
11
8.4
23
Ease of Setup
9.0
5
8.1
14
Ease of Admin
9.3
5
7.9
14
Quality of Support
8.6
11
8.7
23
Has the product been a good partner in doing business?
8.3
5
8.5
14
Product Direction (% positive)
8.9
11
8.5
23
Features by Category
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AWS Chatbot and Amazon Lex share no categories
Unique Categories
AWS Chatbot is categorized as Chatbots
Amazon Lex is categorized as Bot Platforms and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
AWS Chatbot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.3%
Computer Software
16.7%
Retail
8.3%
Financial Services
8.3%
Entertainment
8.3%
Other
25.0%
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Alternatives
Discussions
AWS Chatbot has no discussions with answers
What is Amazon Lex used for?
1 Comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
