# AVOXI vs Phone.com Comparison

| | AVOXI | Phone.com | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.4 out of 5 | 
| **Total Reviews** | 28 | 34 | 
| **Largest Market Segment** | Small-Business (57.1% of reviews) | Small-Business (76.7% of reviews) | 
| **Entry Level Price** | No pricing available | $21.99 1 User Per Month | 

---
## Top Pros & Cons

### AVOXI

Pros:
- Customer Support (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Customer Service (2 reviews)
- Expensive (2 reviews)

### Phone.com

Pros:
- Business Tools (2 reviews)
- Customer Service (2 reviews)

Cons:
- Call Connectivity Issues (1 reviews)
- Call Drops (1 reviews)

---
## Ratings Comparison
| Rating | AVOXI | Phone.com | 
|---|---|---|
  | **Meets Requirements** | 9.0 (24 reviews) | 7.8 (23 reviews) | 
  | **Ease of Use** | 9.2 (24 reviews) | 7.6 (23 reviews) | 
  | **Ease of Setup** | 9.6 (16 reviews) | 8.2 (11 reviews) | 
  | **Ease of Admin** | 9.3 (15 reviews) | 7.8 (9 reviews) | 
  | **Quality of Support** | 8.9 (25 reviews) | 7.7 (21 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (16 reviews) | 7.2 (9 reviews) | 
  | **Product Direction (% positive)** | 7.2 (21 reviews) | 6.1 (21 reviews) | 

---
## Pricing

### AVOXI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Phone.com

#### Entry-Level Pricing

Plan: Plus Users

Price: $21.99 1 User Per Month

Description: Plus users get all of the features of the Basic plan with unlimited minutes and additional features that take the friction out of business communications.

Key Features:
- Unlimited minutes
- 1 Phone number per user
- HIPAA compliant video conferencing with 25 participants and video recording.

[Browse all 3 editions](https://www.g2.com/products/phone-com/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **AVOXI** | 7.7/10 | 10 |
| **Phone.com** | N/A | N/A |

#### Channels

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Voice** | 7.8 (9 reviews) | Not enough data | 
| **Social** | Feature Not Available | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 

#### Functions

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Session Routing** | 7.6 (7 reviews) | Not enough data | 
| **Session Queuing** | 7.8 (6 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (6 reviews) | Not enough data | 
| **Speech Analytics** | Feature Not Available | Not enough data | 
| **Auto Dialer** | Feature Not Available | Not enough data | 
| **IVR** | 7.6 (7 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.5 (8 reviews) | Not enough data | 
| **Persistent Data** | Feature Not Available | Not enough data | 

#### Agentic AI - Contact Center

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Administrative

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Session Summary Notes** | 8.1 (6 reviews) | Not enough data | 
| **Administrator Access** | 7.6 (9 reviews) | Not enough data | 
| **Reporting & Dashboards** | 6.9 (9 reviews) | Not enough data | 
| **Session Recording** | 7.4 (7 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.0 (5 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **AVOXI** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Collaboration Tools

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Feature Not Available | 

#### Agentic AI - Video Conferencing

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **AVOXI** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **AVOXI** | 7.6/10 | 13 |
| **Phone.com** | 8.8/10 | 17 |

#### Platform Basics - VoIP Providers

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Phone Calls** | 8.2 (13 reviews) | 9.1 (15 reviews) ✓ Verified | 
| **Video Calls** | Feature Not Available | 9.2 (8 reviews) ✓ Verified | 
| **Instant Messaging** | Feature Not Available | 8.1 (9 reviews) | 
| **Screen Sharing** | Feature Not Available | 8.8 (7 reviews) | 
| **Conference Calls** | 7.0 (9 reviews) | 8.8 (11 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Feature Not Available | 8.8 (10 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

#### Access

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Browser Extension** | 6.0 (8 reviews) | 9.0 (8 reviews) | 

#### Advanced Features

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Hold Music** | 7.9 (11 reviews) | 8.6 (11 reviews) ✓ Verified | 
| **Automated Attendants** | 8.2 (11 reviews) | 9.1 (11 reviews) | 
| **VOiP Number** | 8.5 (13 reviews) | 9.0 (13 reviews) ✓ Verified | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **AVOXI** | N/A | N/A |
| **Phone.com** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | AVOXI | Phone.com | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to AVOXI (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Phone.com (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | AVOXI | Phone.com | 
|---|---|---|
| **Small-Business** | 57.1% | 76.7% | 
| **Mid-Market** | 39.3% | 16.7% | 
| **Enterprise** | 3.6% | 6.7% | 

### By Industry

#### AVOXI

- **Hospital & Health Care:** 17.9%
- **Telecommunications:** 14.3%
- **Information Technology and Services:** 10.7%
- **Retail:** 7.1%
- **Medical Devices:** 7.1%
- **Information Services:** 7.1%
- **Medical Practice:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Market Research:** 3.6%
- **Hospitality:** 3.6%
- **Other:** 21.4%

#### Phone.com

- **Computer Software:** 13.8%
- **Marketing and Advertising:** 10.3%
- **Transportation/Trucking/Railroad:** 6.9%
- **Real Estate:** 6.9%
- **Insurance:** 6.9%
- **Airlines/Aviation:** 3.4%
- **Business Supplies and Equipment:** 3.4%
- **Commercial Real Estate:** 3.4%
- **Construction:** 3.4%
- **Consumer Services:** 3.4%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to AVOXI

- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.5/5 stars (400 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (354 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)

### Alternatives to Phone.com

- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [iPlum](https://www.g2.com/products/iplum/reviews) — 4.3/5 stars (201 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4168 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)

---
## Top Discussions

### AVOXI

- Title: [What does AVOXI do?](https://www.g2.com/discussions/what-does-avoxi-do) — 1 comment, 1 upvote
  > **Top comment:** "It lets you make calls and receive calls, its a contact center app. "

### Phone.com

- Title: [Is Phonecom legit?](https://www.g2.com/discussions/is-phonecom-legit) — 1 comment
  > **Top comment:** "Yes it is. I’ve been using it for 9 months "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avoxi-vs-phone-com)