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Compare Avaya Unified Communications and Webex Calling 
At a Glance
Market Segments
Enterprise (60.5% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
No pricing available
$0 user/mo
Avaya Unified Communications
Star Rating
(41)4.2 out of 5
Market Segments
Enterprise (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Unified CommunicationsWebex Calling
Star Rating
(613)4.5 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Webex Calling excels in overall user satisfaction, boasting a higher score compared to Avaya Unified Communications. Users appreciate its reliable performance and seamless integration, allowing them to manage calling, messaging, and meetings from a single application.
- According to verified reviews, Webex Calling has a significant advantage in terms of user feedback volume, with 588 reviews compared to Avaya's 38. This larger pool of feedback suggests a more comprehensive understanding of user experiences, particularly highlighting Webex's intuitive interface and straightforward setup process.
- Users say that Avaya Unified Communications shines in its ease of implementation and customization options. Reviewers have noted that the system allows for effective use of existing internet connections for telecommunications, making it a flexible choice for businesses looking to modernize their communication tools.
- Reviewers mention that while Avaya offers strong features, it faces challenges in user satisfaction metrics, particularly in areas like ease of setup and support quality. Users have expressed that the setup process can be more complex compared to Webex, which is often praised for its straightforward onboarding experience.
- According to recent user feedback, Webex Calling's real-time call monitoring and analysis features are particularly beneficial for teams, enhancing agent training and overall performance. This capability is a standout feature that users find invaluable for managing their communications effectively.
- G2 reviewers highlight that both platforms offer strong capabilities in video and voice conferencing, but Avaya's users have noted a slight edge in conference quality. However, Webex's integration of various communication tools into one platform is often seen as a major advantage for users seeking a comprehensive solution.
Pricing
Entry-Level Pricing
Avaya Unified Communications
No pricing availableWebex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Avaya Unified Communications
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
9.1
30
9.2
487
Ease of Use
8.7
30
9.1
489
Ease of Setup
7.8
12
8.8
198
Ease of Admin
9.1
11
8.7
91
Quality of Support
8.4
29
8.9
458
Has the product been a good partner in doing business?
8.9
12
8.8
91
Product Direction (% positive)
6.9
30
9.2
477
Features by Category
Collaboration Tools
8.9
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
8.0
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
Not enough data
Not enough data
Software Type
8.5
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.2
25
Not enough data
9.3
25
Not enough data
8.7
24
Not enough data
9.2
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.1
24
Not enough data
8.6
25
Not enough data
8.3
25
Platform Basics - VoIP Providers
Not enough data
8.7
45
Not enough data
8.6
46
Not enough data
8.7
46
Not enough data
8.4
48
Not enough data
8.6
45
Not enough data
8.6
45
Basic Communication
Not enough data
9.3
358
|
Verified
Not enough data
9.1
336
|
Verified
Not enough data
9.0
332
|
Verified
Not enough data
8.9
329
Not enough data
9.1
352
|
Verified
Not enough data
9.0
339
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
40
Not enough data
8.5
41
Not enough data
8.5
41
Not enough data
8.4
41
Access
Not enough data
9.0
313
Not enough data
8.8
310
Not enough data
9.0
309
|
Verified
Advanced Features
Not enough data
8.7
321
Not enough data
8.8
317
Not enough data
9.0
316
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
9.3
5
9.2
134
|
Verified
9.0
7
|
Verified
9.3
136
|
Verified
8.7
5
|
Verified
9.3
104
Features
Feature Not Available
9.2
134
Feature Not Available
9.1
104
9.3
5
|
Verified
9.1
142
|
Verified
9.7
6
|
Verified
9.4
142
|
Verified
9.7
6
|
Verified
9.4
140
|
Verified
9.7
5
9.0
134
Categories
Categories
Shared Categories
Avaya Unified Communications and Webex Calling are categorized as VoIP Providers, UCaaS Platforms, and Cloud PBX Platforms
Unique Categories
Avaya Unified Communications is categorized as Video Conferencing
Webex Calling is categorized as Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Avaya Unified Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
10.5%
Computer Software
10.5%
Information Technology and Services
7.9%
Utilities
5.3%
Marketing and Advertising
5.3%
Other
60.5%
Information Technology and Services
26.4%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.6%
Marketing and Advertising
3.9%
Other
52.0%
Discussions
Avaya Unified Communications has no discussions with answers
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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