# Avaya Unified Communications vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in providing a reliable communication platform, with users highlighting its **excellent customer support** and ease of use. Many users appreciate how the service scales well across multiple locations, making it a strong choice for small businesses.
- **Users say** that Avaya Unified Communications offers clear call quality and customizable settings for call management. This flexibility is particularly beneficial for businesses looking to enhance their communication strategies, as noted by users who value the platform's ability to streamline operations.
- **Reviewers mention** that Nextiva's implementation process is straightforward, with many users praising the **intuitive onboarding** that allows for quick setup. This ease of setup is a significant advantage for small businesses that may lack extensive IT resources.
- **According to verified reviews** , Avaya Unified Communications shines in its **collaboration features** , particularly with its recent Infinity Platform update. Users appreciate the enhancements aimed at unifying customer and employee experiences, which can be a game-changer for larger enterprises.
- **G2 reviewers highlight** that while Nextiva has a strong overall satisfaction score, Avaya's users rate its **administrative ease** slightly higher. This suggests that larger organizations may find Avaya's platform more manageable for complex setups.
- **Users report** that Nextiva's reliability is a standout feature, with many noting that it rarely experiences downtime. This reliability is crucial for businesses that depend on consistent VOIP calling, contrasting with Avaya's focus on advanced features that may require more technical oversight.



| | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 42 | 3,584 | 
| **Largest Market Segment** | Enterprise (60.5% of reviews) | Small-Business (77.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Avaya Unified Communications | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 9.1 (30 reviews) | 9.0 (2854 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 8.7 (2904 reviews) | 
  | **Ease of Setup** | 7.8 (12 reviews) | 8.4 (2190 reviews) | 
  | **Ease of Admin** | 9.1 (11 reviews) | 8.6 (1989 reviews) | 
  | **Quality of Support** | 8.4 (29 reviews) | 9.0 (2838 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 8.8 (1970 reviews) | 
  | **Product Direction (% positive)** | 6.9 (30 reviews) | 8.3 (2726 reviews) | 

---
## Pricing

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Nextiva** | 8.5/10 | 208 |

#### Channels

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (195 reviews) | 
| **Social** | Not enough data | 7.9 (176 reviews) | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | 
| **Email** | Not enough data | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | 

#### Functions

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | 
| **IVR** | Not enough data | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 8.6/10 | 10 |
| **Nextiva** | N/A | N/A |

#### Collaboration Tools

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Screen Sharing** | 8.9 (9 reviews) | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Scheduling** | 8.0 (10 reviews) | Not enough data | 
| **Recording** | 9.0 (10 reviews) | Not enough data | 
| **Participant Permissions** | 8.8 (10 reviews) | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Mobile** | 8.5 (9 reviews) | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (465 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (666 reviews) | 
| **Queue Management** | Not enough data | 8.6 (584 reviews) | 
| **Call Routing** | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | Not enough data | 8.8 (605 reviews) | 
| **IVR** | Not enough data | 8.3 (501 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | 

#### Workforce Management

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (606 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Call Recording** | Not enough data | 8.6 (593 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Nextiva** | 9.1/10 | 46 |

#### Basic Communication - Cloud PBX

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.5 (34 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.7 (32 reviews) | 
| **Accessibility** | Not enough data | 9.1 (29 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1810 |

#### Platform Basics - VoIP Providers

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (70 reviews) | 
| **Call Management** | Not enough data | 8.8 (101 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (60 reviews) | 
| **Integrations** | Not enough data | 8.0 (69 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (54 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (1708 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.9 (897 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.3 (1056 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.7 (828 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (1159 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (1342 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (42 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (901 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (896 reviews) | 
| **Individual Download** | Not enough data | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.6 (1245 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (1491 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 9.3/10 | 8 |
| **Nextiva** | 8.6/10 | 204 |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | 9.3 (5 reviews) | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (7 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 
| **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 9.2 (185 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.5 (155 reviews) | 
| **File Sharing** | 9.3 (5 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.7 (5 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Avaya Unified Communications (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Nextiva (3):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Unified Communications | Nextiva | 
|---|---|---|
| **Small-Business** | 18.4% | 77.2% | 
| **Mid-Market** | 21.1% | 21.6% | 
| **Enterprise** | 60.5% | 1.2% | 

### By Industry

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.6%
- **Construction:** 5.2%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.8%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.7%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.7%

---
## Alternatives

### Alternatives to Avaya Unified Communications

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18912 reviews)
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### Alternatives to Nextiva

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- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2532 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4196 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Avaya Unified Communications

No discussions available for this product.

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-nextiva)