# Avaya Unified Communications vs GoTo Meeting Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Meeting excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy for newcomers to navigate. One user mentioned, "How it is very easy to use even for the new user," which is a significant advantage for teams looking to onboard quickly.
- **Users say** that Avaya Unified Communications shines in call clarity and customization options. Reviewers appreciate the ability to adjust settings for receiving and transferring calls, which enhances the overall communication experience, making it particularly suitable for enterprise environments.
- **According to verified reviews** , GoTo Meeting is praised for its reliable screen sharing capabilities, which are essential for effective remote collaboration. One user noted, "I rely on its stable screen sharing function," indicating that this feature is a key asset for daily administrative tasks.
- **Reviewers mention** that Avaya's recent updates, particularly the Infinity Platform, have significantly improved collaboration tools. Users appreciate the streamlined communication features designed to unify customer and employee experiences, which can be a game-changer for larger organizations.
- **G2 reviewers highlight** that GoTo Meeting offers a more accessible entry-level price point, making it a popular choice among small businesses. With a monthly fee of $12, it provides a cost-effective solution for teams needing reliable video conferencing without breaking the bank.
- **Users report** that while both platforms have comparable support quality, GoTo Meeting's ease of setup is a notable advantage, with many users finding the onboarding process straightforward. In contrast, Avaya's implementation is also praised but noted to be slightly less intuitive, which could pose challenges for some users.



| | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 42 | 17,118 | 
| **Largest Market Segment** | Enterprise (60.5% of reviews) | Small-Business (40.4% of reviews) | 
| **Entry Level Price** | No pricing available | $12 per month | 

---
## Top Pros & Cons

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

### GoTo Meeting

Pros:
- Ease of Use (74 reviews)
- Easy Setup (39 reviews)

Cons:
- Poor Quality (12 reviews)
- User Interface (12 reviews)

---
## Ratings Comparison
| Rating | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
  | **Meets Requirements** | 9.1 (30 reviews) | 8.9 (14531 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 8.8 (14575 reviews) | 
  | **Ease of Setup** | 7.8 (12 reviews) | 8.6 (3446 reviews) | 
  | **Ease of Admin** | 9.1 (11 reviews) | 8.6 (3256 reviews) | 
  | **Quality of Support** | 8.4 (29 reviews) | 8.4 (10977 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 8.7 (3017 reviews) | 
  | **Product Direction (% positive)** | 6.9 (30 reviews) | 7.4 (14196 reviews) | 

---
## Pricing

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### GoTo Meeting

#### Entry-Level Pricing

Plan: Professional

Price: $12 per month

Description: 150 Participants


Key Features:
- HD Video
-  Screen Sharing
- Web Audio

[Browse all 3 editions](https://www.g2.com/products/goto-meeting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **GoTo Meeting** | N/A | N/A |

#### Communication

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **GoTo Meeting** | 8.7/10 | 4886 |

#### Presenter Tools

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Live Preview** | Not enough data | 8.9 (3890 reviews) | 
| **Notifications Blocker** | Not enough data | 8.5 (3201 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 8.7 (3517 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.8 (4046 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.8 (4030 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 9.0 (4340 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.0 (4264 reviews) ✓ Verified | 

#### Application Tools

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Password Protection** | Not enough data | 8.7 (3309 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.8 (3753 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.7 (3785 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Decision Making** | Not enough data | 7.8 (20 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 8.6/10 | 10 |
| **GoTo Meeting** | 8.7/10 | 12058 |

#### Collaboration Tools

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Screen Sharing** | 8.9 (9 reviews) | 9.0 (10860 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 9.0 (1752 reviews) ✓ Verified | 
| **Whiteboarding** | Not enough data | 8.6 (1451 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 8.9 (1761 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 8.8 (1340 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Scheduling** | 8.0 (10 reviews) | 8.7 (9573 reviews) ✓ Verified | 
| **Recording** | 9.0 (10 reviews) | 8.7 (8704 reviews) ✓ Verified | 
| **Participant Permissions** | 8.8 (10 reviews) | 8.7 (9621 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 8.8 (1773 reviews) ✓ Verified | 

#### Software Type

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Mobile** | 8.5 (9 reviews) | 8.5 (7271 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.8 (1741 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 8.9 (1761 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (26 reviews) | 
| **Decision Making** | Not enough data | 8.0 (26 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **GoTo Meeting** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **GoTo Meeting** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Hold Music** | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 9.3/10 | 8 |
| **GoTo Meeting** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Tenancy Flexibility** | 9.3 (5 reviews) | Not enough data | 
| **Native VoIP** | 9.0 (7 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 9.7 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Avaya Unified Communications (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to GoTo Meeting (1):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Unified Communications | GoTo Meeting | 
|---|---|---|
| **Small-Business** | 18.4% | 40.4% | 
| **Mid-Market** | 21.1% | 38.3% | 
| **Enterprise** | 60.5% | 21.3% | 

### By Industry

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

#### GoTo Meeting

- **Information Technology and Services:** 11.0%
- **Computer Software:** 9.9%
- **Marketing and Advertising:** 6.5%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.6%
- **Education Management:** 3.3%
- **Non-Profit Organization Management:** 2.6%
- **Internet:** 2.6%
- **Higher Education:** 2.6%
- **Accounting:** 2.2%
- **Other:** 51.7%

---
## Alternatives

### Alternatives to Avaya Unified Communications

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18922 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19227 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56541 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3608 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48142 reviews)

### Alternatives to GoTo Meeting

- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56541 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18922 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48142 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19227 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4125 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1249 reviews)
- [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) — 4.6/5 stars (1160 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) — 4.3/5 stars (737 reviews)

---
## Top Discussions

### Avaya Unified Communications

No discussions available for this product.

### GoTo Meeting

- Title: [can i use it for international meetings](https://www.g2.com/discussions/can-i-use-it-for-international-meetings) — 20 comments, 2 upvotes
  > **Top comment:** "Yes you can use this for international meetings."
- Title: [How do you rate gotomeeting software and what is the advantage of using it?](https://www.g2.com/discussions/how-do-you-rate-gotomeeting-software-and-what-is-the-advantage-of-using-it) — 11 comments, 3 upvotes
  > **Top comment:** "from 1 -10 as 10 being the highest, I would say 9.
It has some features not found in other meeting applications.
"
- Title: [Can I have two video conferences open simultaneously?](https://www.g2.com/discussions/can-i-have-two-video-conferences-open-simultaneously) — 10 comments, 1 upvote
  > **Top comment:** "Hi Lowin

Gotomeeting licenses are per user, each user can use only one videoconference at a time, it is not possible simultaneously for the same..."
- Title: [Why are we not allowed to enter a meeting room, unless the organizer arrives?](https://www.g2.com/discussions/why-are-we-not-allowed-to-enter-a-meeting-room-unless-the-organizer-arrives) — 7 comments, 2 upvotes
  > **Top comment:** "The meeting organizer has the ability to allow attendees to arrive before them, but by default I believe that option is not checked. That option is set by..."
- Title: [What is the best way to make schedule group meetings](https://www.g2.com/discussions/what-is-the-best-way-to-make-schedule-group-meetings) — 5 comments, 1 upvote
  > **Top comment:** "When you set up the meeting you can add reminders in your email software.  That way everyone who is invited will be reminded "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-goto-meeting)