# Avaya Unified Communications vs Dialpad Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, particularly with its intuitive interface and features like live transcription and call summaries. Users appreciate the ease of switching between devices, which enhances their overall communication experience.
- **Users say** that Avaya Unified Communications offers clear call quality and customizable settings for call management. This flexibility is particularly beneficial for businesses looking to streamline their communication processes, as highlighted by recent feedback on its refreshed platform.
- **According to verified reviews** , Dialpad Connect stands out for its quick implementation process, with many users noting the straightforward onboarding experience. This is a significant advantage for small businesses that need to get up and running without extensive downtime.
- **Reviewers mention** that while Avaya Unified Communications has a strong presence in the enterprise market, it faces challenges in attracting recent user feedback, with no new reviews in the last 90 days. This could indicate a need for improvement in user engagement or satisfaction.
- **G2 reviewers highlight** Dialpad Connect's strong AI capabilities, which have been consistently improved over time. Users find these features, such as automated call summaries, to be time-saving and effective for enhancing productivity.
- **Users note** that while Avaya Unified Communications has a solid reputation for its ease of implementation, it may not match the same level of user satisfaction as Dialpad Connect, particularly in areas like ease of use and setup, where Dialpad has received higher ratings.



| | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 42 | 4,196 | 
| **Largest Market Segment** | Enterprise (60.5% of reviews) | Small-Business (57.7% of reviews) | 
| **Entry Level Price** | No pricing available | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### Avaya Unified Communications

Pros:
- Ease of Use (3 reviews)
- Communication (1 reviews)

Cons:
- Call Drops (2 reviews)
- Connection Issues (2 reviews)

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

---
## Ratings Comparison
| Rating | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
  | **Meets Requirements** | 9.1 (30 reviews) | 8.9 (3235 reviews) | 
  | **Ease of Use** | 8.7 (30 reviews) | 9.1 (3422 reviews) | 
  | **Ease of Setup** | 7.8 (12 reviews) | 9.0 (1240 reviews) | 
  | **Ease of Admin** | 9.1 (11 reviews) | 8.9 (1144 reviews) | 
  | **Quality of Support** | 8.4 (29 reviews) | 8.5 (2533 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 8.9 (1068 reviews) | 
  | **Product Direction (% positive)** | 6.9 (30 reviews) | 8.2 (3081 reviews) | 

---
## Pricing

### Avaya Unified Communications

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 8.6/10 | 10 |
| **Dialpad Connect** | 8.9/10 | 1590 |

#### Collaboration Tools

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Screen Sharing** | 8.9 (9 reviews) | 8.7 (1271 reviews) | 
| **Presentations** | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | Not enough data | 8.9 (323 reviews) | 
| **Hand Raising** | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Scheduling** | 8.0 (10 reviews) | 8.7 (1185 reviews) | 
| **Recording** | 9.0 (10 reviews) | 8.8 (1107 reviews) | 
| **Participant Permissions** | 8.8 (10 reviews) | 8.9 (354 reviews) | 
| **One-Click Join** | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Mobile** | 8.5 (9 reviews) | 8.6 (1034 reviews) | 
| **Browser Application** | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | Not enough data | 8.9 (264 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 24 |

#### Feedback Management

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Tagging** | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | 8.9 (21 reviews) | 

#### Feedback Analysis

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Thematic Analysis** | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Online Reviews** | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (18 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Call Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Mobile Accessibility** | Not enough data | Not enough data | 
| **Accessibility** | Not enough data | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 
| **Analytics and Reporting** | Not enough data | Not enough data | 
| **Support and Reliability** | Not enough data | Not enough data | 
| **Automated attendant** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 1018 |

#### Platform Basics - VoIP Providers

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.0 (27 reviews) | 
| **Call Management** | Not enough data | 9.1 (45 reviews) | 
| **Network monitoring** | Not enough data | 9.1 (30 reviews) | 
| **Integrations** | Not enough data | 8.6 (51 reviews) | 
| **Virtual PBX** | Not enough data | 7.6 (24 reviews) | 
| **SIP trunking services** | Not enough data | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (944 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 8.4 (442 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 9.1 (728 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 8.4 (455 reviews) ✓ Verified | 
| **Conference Calls** | Not enough data | 8.9 (635 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.2 (631 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (25 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (23 reviews) | 

#### Access

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | Not enough data | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Hold Music** | Not enough data | 8.6 (642 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.3 (788 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | 8.6/10 | 800 |

#### Agentic AI - Outbound Call Tracking

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (607 reviews) | 
| **Generate Location** | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | 9.1 (640 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (652 reviews) | 
| **Auto Dialer** | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (646 reviews) | 
| **Information Locater** | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (492 reviews) | 
| **Daily Summary** | Not enough data | 8.7 (552 reviews) | 
| **Automated Voicemails** | Not enough data | 8.8 (264 reviews) | 
| **Automated Emails** | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | 9.0 (16 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | 9.3/10 | 8 |
| **Dialpad Connect** | 9.1/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Tenancy Flexibility** | 9.3 (5 reviews) | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 9.0 (7 reviews) ✓ Verified | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 9.1 (127 reviews) ✓ Verified | 
| **File Sharing** | 9.3 (5 reviews) ✓ Verified | 9.3 (92 reviews) | 
| **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.3 (85 reviews) ✓ Verified | 
| **Conference Transcripts** | 9.7 (5 reviews) | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Unified Communications** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)

**Unique to Avaya Unified Communications (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Connect (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Unified Communications | Dialpad Connect | 
|---|---|---|
| **Small-Business** | 18.4% | 57.7% | 
| **Mid-Market** | 21.1% | 32.8% | 
| **Enterprise** | 60.5% | 9.5% | 

### By Industry

#### Avaya Unified Communications

- **Computer Software:** 10.5%
- **Insurance:** 10.5%
- **Information Technology and Services:** 7.9%
- **Utilities:** 5.3%
- **Banking:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Cosmetics:** 5.3%
- **Financial Services:** 5.3%
- **Accounting:** 2.6%
- **Alternative Medicine:** 2.6%
- **Other:** 39.5%

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to Avaya Unified Communications

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### Alternatives to Dialpad Connect

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- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56491 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3584 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

---
## Top Discussions

### Avaya Unified Communications

No discussions available for this product.

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-dialpad-connect)