# Avaya Contact Center vs Maqsam Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Maqsam excels in **ease of use** , with users highlighting its intuitive interface and straightforward reporting features. One user mentioned appreciating the "clear and specific reports along with full details about each call," which simplifies KPI tracking.
- **Users say** that Avaya Experience Platform offers **robust features** and flexibility, making it a strong contender in the market. Reviewers noted its "mobility" and "no complicated features," which contribute to a user-friendly experience, especially for those familiar with similar platforms.
- **According to verified reviews** , Maqsam's **customer support** is highly rated, with users praising the professionalism and expertise of their team. This level of support can be crucial for businesses that require quick resolutions and guidance during implementation.
- **Reviewers mention** that Avaya Experience Platform, while having a solid feature set, sometimes struggles with **setup and configuration**. Users have pointed out challenges in aligning the platform with their specific workflows, which can lead to a steeper learning curve.
- **G2 reviewers highlight** that Maqsam's focus on **small businesses** allows it to cater specifically to their needs, providing features like UAE-based numbers that enhance call pickup rates and improve customer relationships. This targeted approach can be a significant advantage for smaller operations.
- **Users report** that while Avaya Experience Platform has a strong presence in the enterprise segment, it may not be as well-suited for **small business environments** compared to Maqsam, which is designed with smaller teams in mind, offering flexibility and ease of use that resonates well with that market segment.



| | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 181 | 90 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Avaya Contact Center

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Maqsam

Pros:
- Ease of Use (14 reviews)
- Features (8 reviews)

Cons:
- Call Issues (6 reviews)
- Call Quality Issues (5 reviews)

---
## Ratings Comparison
| Rating | Avaya Contact Center | Maqsam | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.9 (59 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 9.3 (61 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 8.9 (57 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 9.0 (33 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 9.1 (61 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.1 (32 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 9.2 (57 reviews) | 

---
## Pricing

### Avaya Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Maqsam

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Dialing Options

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Channels

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Quality Assurance

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 8.6/10 | 46 |
| **Maqsam** | 8.4/10 | 39 |

#### Channels

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 9.0 (35 reviews) | 
| **Social** | 8.9 (11 reviews) | 7.6 (13 reviews) | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 7.2 (13 reviews) | 
| **Mobile SMS** | 7.7 (10 reviews) | 7.2 (15 reviews) | 
| **Email** | 8.2 (14 reviews) ✓ Verified | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.1 (16 reviews) | 

#### Functions

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 8.5 (20 reviews) | 
| **Session Queuing** | 8.9 (34 reviews) | 8.6 (19 reviews) | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 9.2 (20 reviews) | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 8.2 (19 reviews) | 
| **Auto Dialer** | 8.1 (16 reviews) | 8.3 (20 reviews) | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 8.8 (23 reviews) | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 8.4 (19 reviews) | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 8.8 (17 reviews) | 

#### Agentic AI - Contact Center

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 8.4 (20 reviews) | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 9.0 (24 reviews) | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 8.7 (23 reviews) | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 9.4 (22 reviews) | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 8.5 (16 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Responses

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 7.9/10 | 5 |
| **Maqsam** | N/A | N/A |

#### Workforce Management

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | 9.4/10 | 24 |

#### Platform

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (18 reviews) | 
| **Queue Management** | Not enough data | 9.4 (13 reviews) | 
| **Call Routing** | Not enough data | 9.7 (15 reviews) | 
| **Call Back** | Not enough data | 9.8 (16 reviews) | 
| **IVR** | Not enough data | 9.6 (18 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.4 (14 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.2 (12 reviews) | 

#### Workforce Management

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.9 (17 reviews) | 
| **Performance Evaluation** | Not enough data | 9.5 (14 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Call Recording** | Not enough data | 9.8 (17 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.4 (15 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | 8.9/10 | 8 |

#### Customer Support

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Text** | Not enough data | 8.7 (5 reviews) | 
| **Speech** | Not enough data | 9.4 (8 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (7 reviews) | 

#### Automation

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.0 (8 reviews) | 
| **Customization** | Not enough data | 9.3 (7 reviews) | 
| **Intelligent Routing** | Not enough data | 9.2 (6 reviews) | 

#### Artificial Intelligence

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Learning** | Not enough data | 8.8 (7 reviews) | 
| **Language** | Not enough data | 8.8 (7 reviews) | 
| **Conversational AI** | Not enough data | 8.6 (6 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | 8.7/10 | 9 |

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.7 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **Maqsam** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Avaya Contact Center (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Maqsam (3):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Contact Center | Maqsam | 
|---|---|---|
| **Small-Business** | 13.8% | 58.3% | 
| **Mid-Market** | 33.6% | 38.1% | 
| **Enterprise** | 52.6% | 3.6% | 

### By Industry

#### Avaya Contact Center

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Maqsam

- **Financial Services:** 10.1%
- **Information Technology and Services:** 10.1%
- **Retail:** 7.2%
- **Consulting:** 5.8%
- **Computer Software:** 5.8%
- **Consumer Services:** 5.8%
- **Real Estate:** 5.8%
- **Education Management:** 5.8%
- **Automotive:** 4.3%
- **Logistics and Supply Chain:** 4.3%
- **Other:** 34.8%

---
## Alternatives

### Alternatives to Avaya Contact Center

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (744 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)

### Alternatives to Maqsam

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)
- [KrispCall](https://www.g2.com/products/krispcall/reviews) — 4.5/5 stars (355 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3868 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)

---
## Top Discussions

### Avaya Contact Center

No discussions available for this product.

### Maqsam

- Title: [What is Maqsam used for?](https://www.g2.com/discussions/what-is-maqsam-used-for) — 2 comments
  > **Top comment:** "Cloud call center system"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-contact-center-vs-maqsam)