# Avaya Experience Platform vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in automation capabilities, allowing users to streamline repetitive tasks effectively. One user highlighted how the platform automatically routes tickets and applies priorities based on predefined rules, significantly reducing manual workload.
- **Users say** that Avaya Experience Platform offers a straightforward user experience, with many appreciating its simplicity and lack of complicated features. This ease of use is particularly beneficial for teams looking for a quick setup without a steep learning curve.
- **Reviewers mention** that Zoho Desk serves as a comprehensive solution for managing customer interactions, with features that help keep all data organized. One user noted the ability to mark items as pending, which aids in tracking various tasks related to vendors and customers.
- **According to verified reviews** , Avaya Experience Platform is recognized for its flexibility and robust feature set, which some users find comparable to industry leaders. This adaptability can be a strong advantage for enterprises needing tailored solutions.
- **G2 reviewers highlight** that Zoho Desk's live chat feature enhances customer engagement, allowing for real-time communication and support. Users appreciate the flexibility to modify workflows, which helps in adapting to changing business needs.
- **Users express concerns** about Avaya Experience Platform's market presence, as it has fewer recent reviews compared to Zoho Desk. This could indicate a need for improvement in user satisfaction and support, especially as Zoho Desk continues to receive a high volume of positive feedback.



| | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 181 | 7,611 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Avaya Experience Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.7 (6121 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 8.5 (6202 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 8.1 (5473 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 8.3 (5507 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 8.9 (5841 reviews) | 

---
## Pricing

### Avaya Experience Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.1/10 | 4358 |

#### Ticket and Case Management

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (3491 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.5 (3385 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.4 (3215 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.3 (2968 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (2695 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (3134 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (2307 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (2862 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (2373 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.3 (2854 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.4 (2989 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 8.6/10 | 46 |
| **Zoho Desk** | N/A | N/A |

#### Channels

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.9 (11 reviews) | Not enough data | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | 7.7 (10 reviews) | Not enough data | 
| **Email** | 8.2 (14 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 8.9 (34 reviews) | Not enough data | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 8.1 (16 reviews) | Not enough data | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | Not enough data | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 7.9/10 | 5 |
| **Zoho Desk** | N/A | N/A |

#### Workforce Management

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (659 reviews) | 
| **In-App Messaging** | Not enough data | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Feature Not Available | 
| **Lead Development** | Not enough data | 8.4 (455 reviews) | 
| **Knowledge Base** | Not enough data | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1513 reviews) | 
| **Searchable Articles** | Not enough data | 8.4 (1470 reviews) | 
| **Community Forums** | Not enough data | 8.1 (1277 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (770 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (841 reviews) | 
| **Automation** | Not enough data | 8.3 (818 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (731 reviews) | 
| **Integrations** | Not enough data | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Avaya Experience Platform (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Zoho Desk (9):** [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Experience Platform | Zoho Desk | 
|---|---|---|
| **Small-Business** | 13.8% | 72.8% | 
| **Mid-Market** | 33.6% | 23.6% | 
| **Enterprise** | 52.6% | 3.6% | 

### By Industry

#### Avaya Experience Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
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---
## Top Discussions

### Avaya Experience Platform

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-experience-platform-vs-zoho-desk)