# Avaya Contact Center vs Yeastar P-Series PBX System Comparison | | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Star Rating** | 4.1 out of 5 | 4.8 out of 5 | | **Total Reviews** | 181 | 81 | | **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (75.9% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Avaya Contact Center Pros: - Calling Features (2 reviews) - Analytics (1 reviews) Cons: - Complexity (1 reviews) - Customization Difficulty (1 reviews) ### Yeastar P-Series PBX System Pros: - Ease of Use (26 reviews) - Features (25 reviews) Cons: - Missing Functionality (10 reviews) - Missing Features (8 reviews) --- ## Ratings Comparison | Rating | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Meets Requirements** | 8.6 (132 reviews) | 9.3 (74 reviews) | | **Ease of Use** | 8.4 (131 reviews) | 9.7 (76 reviews) | | **Ease of Setup** | 7.5 (34 reviews) | 9.6 (69 reviews) | | **Ease of Admin** | 7.8 (33 reviews) | 9.5 (69 reviews) | | **Quality of Support** | 8.2 (118 reviews) | 9.3 (74 reviews) | | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.6 (68 reviews) | | **Product Direction (% positive)** | 7.1 (129 reviews) | 9.8 (75 reviews) | --- ## Pricing ### Avaya Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Yeastar P-Series PBX System #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Dialing Options | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Preview Dialing** | Not enough data | Not enough data | | **Progressive Dialing** | Not enough data | Not enough data | | **Predictive Dialing** | Not enough data | Not enough data | #### Agent Tools | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Whisper Coaching ** | Not enough data | Not enough data | | **Callback Scheduling ** | Not enough data | Not enough data | | **Call Recording ** | Not enough data | Not enough data | #### Automation | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Voice Activity Detection** | Not enough data | Not enough data | | **Interactive Voice Response (IVR)** | Not enough data | Not enough data | | **Call Scrubbing** | Not enough data | Not enough data | #### Agentic AI - Auto Dialer | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Channels | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Multi-Channel Coverage** | Not enough data | Not enough data | | **Open Listening** | Not enough data | Not enough data | | **Physical Media** | Not enough data | Not enough data | #### Design | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Communications Strategy Development** | Not enough data | Not enough data | | **Create Content** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Inbound Identification** | Not enough data | Not enough data | | **Regulatory Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Quality Assurance | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Evaluation** | Not enough data | Not enough data | | **Calibration** | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | #### Engagement | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Feedback** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Training** | Not enough data | Not enough data | #### Performance | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | 8.6/10 | 46 | | **Yeastar P-Series PBX System** | 9.0/10 | 29 | #### Channels | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Voice** | 9.3 (15 reviews) ✓ Verified | 9.5 (28 reviews) | | **Social** | 8.9 (11 reviews) | 8.5 (27 reviews) | | **Web Chat** | 8.1 (15 reviews) ✓ Verified | Feature Not Available | | **Mobile SMS** | 7.7 (10 reviews) | 7.7 (25 reviews) | | **Email** | 8.2 (14 reviews) ✓ Verified | Feature Not Available | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text-to-Speech** | Not enough data | Feature Not Available | #### Functions | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Session Routing** | 8.6 (34 reviews) ✓ Verified | 9.0 (28 reviews) | | **Session Queuing** | 8.9 (34 reviews) | 9.2 (27 reviews) | | **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 9.1 (27 reviews) | | **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | Feature Not Available | | **Auto Dialer** | 8.1 (16 reviews) | Feature Not Available | | **IVR** | 8.9 (14 reviews) ✓ Verified | 9.1 (28 reviews) | | **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 9.2 (26 reviews) | | **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 9.0 (27 reviews) | #### Agentic AI - Contact Center | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | Feature Not Available | | **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 9.3 (28 reviews) | | **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 9.0 (27 reviews) | | **Session Recording** | 8.6 (12 reviews) ✓ Verified | 9.2 (28 reviews) | | **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | Feature Not Available | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Collaboration Tools | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Screen Sharing** | Not enough data | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Scheduling** | Not enough data | Not enough data | | **Recording** | Not enough data | Not enough data | | **Participant Permissions** | Not enough data | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Mobile** | Not enough data | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | 7.9/10 | 5 | | **Yeastar P-Series PBX System** | N/A | N/A | #### Workforce Management | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | | **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | | **Shift Scheduling** | Not enough data | Not enough data | | **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | | **Mobile Access** | Not enough data | Not enough data | #### Administration | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Automation** | Not enough data | Not enough data | | **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | | **Forecasting** | Not enough data | Not enough data | | **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | 9.1/10 | 36 | #### Platform | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Omnichannel** | Not enough data | 8.2 (35 reviews) | | **Mobile Access** | Not enough data | 9.3 (35 reviews) | | **Queue Management** | Not enough data | 9.1 (35 reviews) | | **Call Routing** | Not enough data | 9.3 (35 reviews) | | **Call Back** | Not enough data | 9.2 (33 reviews) | | **IVR** | Not enough data | 9.2 (36 reviews) | | **Automatic Call Distribution** | Not enough data | 9.2 (35 reviews) | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text-to-Speech** | Not enough data | Feature Not Available | #### Workforce Management | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Call Monitoring** | Not enough data | 9.0 (35 reviews) | | **Performance Evaluation** | Not enough data | 9.4 (33 reviews) | #### Call Center Infrastructure (CCI) | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Call Recording** | Not enough data | 9.1 (35 reviews) | | **Reporting & Dashboards** | Not enough data | 9.4 (34 reviews) | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Generative AI | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Call Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Mobile Accessibility** | Not enough data | Not enough data | | **Accessibility** | Not enough data | Not enough data | #### Advanced Features - Cloud PBX | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Security and Compliance** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Support and Reliability** | Not enough data | Not enough data | | **Automated attendant** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | 9.0/10 | 62 | #### Platform Basics - VoIP Providers | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Phone Calls** | Not enough data | 9.6 (61 reviews) | | **Video Calls** | Not enough data | 8.5 (57 reviews) | | **Instant Messaging** | Not enough data | 8.8 (57 reviews) | | **Screen Sharing** | Not enough data | 8.4 (53 reviews) | | **Conference Calls** | Not enough data | 9.2 (59 reviews) | | **Desk-to-Desk Calls** | Not enough data | 9.4 (60 reviews) | #### Agentic AI - VoIP Providers | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Software Pairing** | Not enough data | 8.8 (58 reviews) | | **Browser Extension** | Not enough data | 9.1 (60 reviews) | | **Individual Download** | Not enough data | 8.9 (58 reviews) | #### Advanced Features | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Hold Music** | Not enough data | 8.8 (60 reviews) | | **Automated Attendants** | Not enough data | 9.1 (59 reviews) | | **VOiP Number** | Not enough data | 9.1 (60 reviews) | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Avaya Contact Center** | N/A | N/A | | **Yeastar P-Series PBX System** | 8.7/10 | 30 | #### Agentic AI - UCaaS Platforms | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.6 (28 reviews) | | **Native VoIP** | Not enough data | 9.3 (29 reviews) | | **CCaaS Option** | Not enough data | 9.0 (28 reviews) | #### Features | Feature | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Voicemail to Email** | Not enough data | 9.1 (30 reviews) | | **Voicemail to SMS** | Not enough data | Feature Not Available | | **File Sharing** | Not enough data | 8.4 (28 reviews) | | **Voice Conferencing** | Not enough data | 8.8 (30 reviews) | | **Video Conferencing** | Not enough data | 8.0 (28 reviews) | | **Conference Transcripts** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Unique to Avaya Contact Center (7):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Unique to Yeastar P-Series PBX System (4):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) --- ## Reviewer Demographics ### By Company Size | Segment | Avaya Contact Center | Yeastar P-Series PBX System | |---|---|---| | **Small-Business** | 13.8% | 75.9% | | **Mid-Market** | 33.6% | 20.3% | | **Enterprise** | 52.6% | 3.8% | ### By Industry #### Avaya Contact Center - **Telecommunications:** 14.5% - **Consumer Services:** 10.5% - **Information Technology and Services:** 10.5% - **Insurance:** 9.9% - **Hospital & Health Care:** 4.6% - **Financial Services:** 4.6% - **Internet:** 2.6% - **Entertainment:** 2.6% - **Retail:** 2.0% - **Banking:** 2.0% - **Other:** 36.2% #### Yeastar P-Series PBX System - **Telecommunications:** 24.1% - **Information Technology and Services:** 19.0% - **Computer & Network Security:** 11.4% - **Computer Networking:** 8.9% - **Consulting:** 3.8% - **Business Supplies and Equipment:** 2.5% - **Civil Engineering:** 2.5% - **Consumer Services:** 2.5% - **Food & Beverages:** 2.5% - **Hospital & Health Care:** 2.5% - **Other:** 20.3% --- ## Alternatives ### Alternatives to Avaya Contact Center - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews) ### Alternatives to Yeastar P-Series PBX System - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1414 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews) - [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (495 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (409 reviews) - [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews) --- ## Top Discussions ### Avaya Contact Center No discussions available for this product. ### Yeastar P-Series PBX System No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-contact-center-vs-yeastar-p-series-pbx-system)