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Compare Avaya Experience Platform and Verint Workforce Management 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (55.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (55.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Avaya Experience Platform is praised for its ease of use, with users highlighting its straightforward interface and lack of complicated features. This makes it a favorable choice for teams looking for a user-friendly solution.
- Users say that Verint Workforce Management excels in forecasting and scheduling, with many appreciating its real-time monitoring capabilities. Reviewers specifically mention how these features enhance workforce planning accuracy, making it a strong contender for organizations focused on operational efficiency.
- According to verified reviews, Avaya Experience Platform offers flexibility and mobility, which users find beneficial for adapting to various business needs. This adaptability is noted as a significant advantage, especially for enterprises that require a customizable solution.
- Reviewers mention that Verint Workforce Management's configuration ease for activities and campaigns is a standout feature. Users appreciate how simple it is to create schedules, which can save time and reduce administrative burdens.
- G2 reviewers highlight that while Avaya Experience Platform has a solid feature set comparable to other major players, it is still seen as a late entrant in the market. This perception may affect its adoption among users who prioritize established solutions.
- Users report that Verint Workforce Management has a slight edge in agent availability and skills management, with scores indicating a more robust offering in these areas. This can be crucial for organizations that rely heavily on effective workforce management to meet customer demands.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableVerint Workforce Management
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.6
132
8.4
94
Ease of Use
8.4
131
8.4
138
Ease of Setup
7.5
34
7.8
89
Ease of Admin
7.8
33
7.9
36
Quality of Support
8.2
118
8.0
90
Has the product been a good partner in doing business?
7.9
32
8.5
36
Product Direction (% positive)
7.1
129
8.0
95
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Workforce Management
7.7
5
|
Verified
8.3
38
|
Verified
7.3
5
|
Verified
8.2
36
|
Verified
Not enough data
8.4
38
|
Verified
9.3
5
|
Verified
8.0
35
|
Verified
Not enough data
7.5
29
|
Verified
Administration
Not enough data
7.7
34
|
Verified
7.3
5
|
Verified
7.8
36
|
Verified
7.3
5
|
Verified
7.8
36
|
Verified
Not enough data
7.9
37
|
Verified
8.7
5
|
Verified
8.4
37
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Avaya Experience Platform and Verint Workforce Management are categorized as Contact Center Workforce
Unique Categories
Avaya Experience Platform is categorized as Contact Center, Speech Analytics, and Customer Self-Service
Verint Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Insurance
13.5%
Financial Services
11.1%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.4%
Other
52.6%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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