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Compare Avaya Experience Platform and NICE Workforce Management 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Enterprise (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformNICE Workforce Management
Star Rating
(90)4.3 out of 5
Market Segments
Enterprise (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NICE Workforce ManagementAvaya Experience Platform vs NICE Workforce Management
When assessing the two solutions, reviewers found Avaya Experience Platform easier to use and set up. However, NICE Workforce Management is easier to administer. Reviewers also preferred doing business with NICE Workforce Management overall.
- Avaya Experience Platform and NICE Workforce Management both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Avaya Experience Platform is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of NICE Workforce Management over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableNICE Workforce Management
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableNICE Workforce Management
Free Trial is available
Ratings
Meets Requirements
8.6
132
8.6
69
Ease of Use
8.4
131
8.3
70
Ease of Setup
7.5
34
7.4
29
Ease of Admin
7.8
33
8.2
25
Quality of Support
8.2
118
7.7
57
Has the product been a good partner in doing business?
7.9
32
8.0
24
Product Direction (% positive)
7.1
129
7.2
67
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
Not enough data
8.9
34
Not enough data
8.9
31
|
Verified
Not enough data
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
Not enough data
8.7
27
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Workforce Management
7.7
5
|
Verified
8.1
18
7.3
5
|
Verified
8.4
17
Not enough data
8.4
17
9.3
5
|
Verified
8.0
17
Not enough data
7.3
13
Administration
Not enough data
8.5
12
7.3
5
|
Verified
8.1
16
7.3
5
|
Verified
7.9
16
Not enough data
7.7
16
8.7
5
|
Verified
8.5
17
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform
Not enough data
7.2
17
Not enough data
7.8
13
Not enough data
7.8
15
Not enough data
8.2
17
Not enough data
8.1
18
Not enough data
7.7
10
Not enough data
7.9
18
Not enough data
7.7
18
Workforce Management Platform Features
Not enough data
8.3
28
Not enough data
8.7
31
Not enough data
8.7
31
Not enough data
8.9
31
Not enough data
8.0
31
Not enough data
Feature Not Available
Not enough data
7.9
30
Not enough data
8.5
27
Not enough data
8.2
16
Not enough data
7.7
21
Categories
Categories
Shared Categories
Avaya Experience Platform and NICE Workforce Management are categorized as Contact Center Workforce
Unique Categories
Avaya Experience Platform is categorized as Contact Center, Speech Analytics, and Customer Self-Service
NICE Workforce Management is categorized as Workforce Management
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NICE Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Telecommunications
10.2%
Information Technology and Services
10.2%
Hospital & Health Care
9.1%
Banking
9.1%
Consumer Services
8.0%
Other
53.4%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
NICE Workforce Management has no discussions with answers
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