# Avaya Experience Platform vs LiveAgent Comparison
---
## AI Generated Summary
- **G2 reviewers report** that LiveAgent excels in user satisfaction, boasting a higher overall rating compared to Avaya Experience Platform. Users appreciate its **real-time sales and customer support capabilities** , which enhance the online shopping experience through features like automated triggers that initiate conversations with website visitors.
- **According to verified reviews** , Avaya Experience Platform is recognized for its **flexibility and robust features**. Users find it easy to navigate, with one reviewer noting, "It is an easy to use platform. No complicated features," which highlights its straightforward design despite being a newer entrant in the market.
- **Reviewers mention** that LiveAgent's ability to unify various customer communication channels—including emails, calls, and social media—streamlines customer service processes. This integration leads to improved customer experiences, as noted by users who appreciate having all support requests in one easy-to-use system.
- **Users say** that Avaya Experience Platform offers strong performance in voice-related features, with high ratings for its **voice capabilities**. This is particularly beneficial for enterprises that rely heavily on voice communication, as highlighted by users who value its solid feature set in this area.
- **G2 reviewers highlight** that LiveAgent has a more favorable implementation experience, with users praising its **ease of setup** and administration. Many find that the onboarding process is intuitive, allowing teams to get up and running quickly, which is a significant advantage for small businesses.
- **According to recent feedback** , while Avaya Experience Platform has a strong feature set, it faces challenges in overall market presence and user engagement, as evidenced by fewer recent reviews compared to LiveAgent. This suggests that LiveAgent may have a more active user base and ongoing support, which can be crucial for businesses looking for reliable software.



| | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 181 | 1,539 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 agent / Per Month | 

---
## Top Pros & Cons

### Avaya Experience Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### LiveAgent

Pros:
- Ease of Use (58 reviews)
- Features (48 reviews)

Cons:
- Learning Curve (12 reviews)
- Missing Features (11 reviews)

---
## Ratings Comparison
| Rating | Avaya Experience Platform | LiveAgent | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.9 (1301 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 8.9 (1306 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 8.7 (869 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.9 (854 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 9.1 (1240 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 9.1 (830 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 8.9 (1264 reviews) | 

---
## Pricing

### Avaya Experience Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LiveAgent

#### Entry-Level Pricing

Plan: Small

Price: Starting at $15.00 1 agent / Per Month

Description: E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app


Key Features:
- Unlimited ticket history
- Unlimited email addresses 
- Advanced reporting

[Browse all 5 editions](https://www.g2.com/products/liveagent/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 1086 |

#### Ticket and Case Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.0 (780 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.7 (758 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.8 (714 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.6 (574 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.7 (703 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.9 (718 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.6 (444 reviews) ✓ Verified | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (30 reviews) | 

#### Agentic AI - Help Desk

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 9.3 (7 reviews) | 

#### Communication Channels

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.7 (654 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.1 (720 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.1 (699 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.6 (539 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.7 (381 reviews) ✓ Verified | 

#### Platform

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (413 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.7 (526 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (647 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (694 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 6 |

#### Channels

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.7 (5 reviews) | 
| **Open Listening** | Not enough data | 8.3 (5 reviews) | 
| **Physical Media** | Not enough data | 8.3 (5 reviews) | 

#### Design

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.0 (5 reviews) | 
| **Create Content** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 8.7 (5 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (6 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (5 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Usability

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 
| **Supporting Documents** | Not enough data | Not enough data | 
| **Two-Way Communication** | Not enough data | Not enough data | 

#### Reporting

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Productivity Tools

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Internal Discussion** | Not enough data | Not enough data | 
| **Assignments and Tasks** | Not enough data | Not enough data | 
| **Workflows** | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Tagging System** | Not enough data | Not enough data | 

#### Analytics

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Trends** | Not enough data | Not enough data | 
| **Performance Tracking** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 8.6/10 | 46 |
| **LiveAgent** | 8.0/10 | 8 |

#### Channels

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 8.8 (7 reviews) | 
| **Social** | 8.9 (11 reviews) | 8.1 (7 reviews) | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 9.3 (7 reviews) | 
| **Mobile SMS** | 7.7 (10 reviews) | 5.7 (7 reviews) | 
| **Email** | 8.2 (14 reviews) ✓ Verified | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 9.0 (7 reviews) | 
| **Session Queuing** | 8.9 (34 reviews) | 8.8 (7 reviews) | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 8.1 (7 reviews) | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 6.3 (5 reviews) | 
| **Auto Dialer** | 8.1 (16 reviews) | 5.8 (6 reviews) | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 7.4 (7 reviews) | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 8.3 (7 reviews) | 

#### Agentic AI - Contact Center

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 8.6 (6 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.8/10 | 8 |

#### Responses

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Customization** | Not enough data | 8.6 (7 reviews) | 
| **Control** | Not enough data | 8.6 (6 reviews) | 
| **Route To Human** | Not enough data | 8.9 (6 reviews) | 
| **Menu bars** | Not enough data | 8.9 (6 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (5 reviews) | 

#### Platform

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Live chat** | Not enough data | 9.4 (6 reviews) | 
| **Integrations** | Not enough data | 9.4 (6 reviews) | 
| **Branding** | Not enough data | 8.9 (6 reviews) | 
| **Analytics** | Not enough data | 8.6 (6 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | 8.9 (6 reviews) | 
| **Collection of information** | Not enough data | 8.9 (6 reviews) | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (6 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | 7.9/10 | 5 |
| **LiveAgent** | N/A | N/A |

#### Workforce Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Feedback Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Tagging** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 
| **Social Media** | Not enough data | Not enough data | 
| **Customer Service Channels** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Platform

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.7/10 | 951 |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (23 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.7 (22 reviews) | 

#### Communication

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (486 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.0 (489 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.9 (376 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.0 (375 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.8 (61 reviews) | 

####  Internal Use

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Customization ** | Not enough data | 8.4 (663 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.1 (422 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.5 (55 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (403 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.1 (384 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.9 (382 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.4/10 | 484 |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.8 (17 reviews) | 

#### Self-Service Experience

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.1 (324 reviews) | 
| **Searchable Articles** | Not enough data | 8.9 (305 reviews) | 
| **Community Forums** | Not enough data | 8.9 (273 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (41 reviews) | 
| **Personalization** | Not enough data | 8.3 (45 reviews) | 

#### Self-Service Platform

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Branding** | Not enough data | 8.6 (46 reviews) | 
| **Automation** | Not enough data | 8.3 (47 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (41 reviews) | 
| **Integrations** | Not enough data | 8.7 (43 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 9.0/10 | 320 |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Process

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (56 reviews) | 
| **Tickets** | Not enough data | 9.3 (252 reviews) | 
| **Macros** | Not enough data | 9.1 (196 reviews) | 

#### Channels

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Email** | Not enough data | 9.3 (248 reviews) | 
| **Social** | Not enough data | 9.0 (232 reviews) | 
| **Live Chat** | Not enough data | 9.3 (249 reviews) | 
| **Phone** | Not enough data | 9.1 (186 reviews) | 
| **Text** | Not enough data | Feature Not Available | 

#### Insight

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (174 reviews) | 
| **Reporting** | Not enough data | 9.0 (222 reviews) | 
| **Visitor Activity** | Not enough data | 9.2 (220 reviews) | 
| **Help Desk** | Not enough data | 9.3 (225 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | 8.3/10 | 14 |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (14 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Generative AI

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 
| **Survey Deployment** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Device Responsiveness** | Not enough data | Not enough data | 

#### Process Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 
| **Trigger Alerts** | Not enough data | Not enough data | 
| **Real-Time Analysis** | Not enough data | Not enough data | 
| **Real-Time Action** | Not enough data | Not enough data | 

#### System Management

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **System Monitoring** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Avaya Experience Platform** | N/A | N/A |
| **LiveAgent** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Avaya Experience Platform (2):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to LiveAgent (12):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Experience Platform | LiveAgent | 
|---|---|---|
| **Small-Business** | 13.8% | 67.3% | 
| **Mid-Market** | 33.6% | 23.2% | 
| **Enterprise** | 52.6% | 9.5% | 

### By Industry

#### Avaya Experience Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### LiveAgent

- **Information Technology and Services:** 12.9%
- **Computer Software:** 7.2%
- **Marketing and Advertising:** 5.5%
- **Retail:** 5.5%
- **Internet:** 4.5%
- **Leisure, Travel & Tourism:** 3.7%
- **Computer & Network Security:** 3.0%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.5%
- **Education Management:** 2.2%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to Avaya Experience Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1584 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)

### Alternatives to LiveAgent

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6940 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7611 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (807 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)

---
## Top Discussions

### Avaya Experience Platform

No discussions available for this product.

### LiveAgent

- Title: [Has there been any reports of getting support from a Bot on liveagent?](https://www.g2.com/discussions/12112-has-there-been-any-reports-of-getting-support-from-a-bot-on-liveagent) — 2 comments, 1 upvote
  > **Top comment:** "LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat. 

I never used it but I know it possible to do so, read..."
- Title: [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) — 1 comment
  > **Top comment:** "LiveAgent is a customer support and help desk software that provides businesses with a unified platform to manage customer communications across various..."
- Title: [how do i see the entire display of the ticket without clicking the enlarge button?](https://www.g2.com/discussions/how-do-i-see-the-entire-display-of-the-ticket-without-clicking-the-enlarge-button) — 1 comment, 1 upvote
  > **Top comment:** "Ticket"
- Title: [Do you offer standalone licenses as well?](https://www.g2.com/discussions/do-you-offer-standalone-licenses-as-well) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Prices of on-premise licenses start at $899 (one-time-fee, 3 agent seats included).
https://www.ladesk.com/pricing/standalone/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-experience-platform-vs-liveagent)