# Avaya Contact Center vs CloudTalk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that CloudTalk excels in user-friendliness, with many users appreciating its streamlined workflow and features like tagging and automated call handling, which help maintain organization during high-volume outbound sessions. In contrast, while Avaya Experience Platform is noted for its robust features, some users find it less intuitive, highlighting a need for improvement in ease of use.
- **Users say** that CloudTalk offers excellent support, particularly from its sales team, which enhances the overall customer experience. Avaya Experience Platform, while providing solid support, has received mixed feedback regarding its responsiveness, indicating that there may be room for improvement in this area.
- **Reviewers mention** that CloudTalk's affordability is a significant advantage, making it a reliable choice for small businesses. Avaya Experience Platform, on the other hand, is more tailored towards enterprise-level clients, which may not be as cost-effective for smaller organizations.
- **According to verified reviews** , CloudTalk's implementation process is praised for being quick and straightforward, allowing users to get up and running with minimal hassle. In comparison, some users of Avaya Experience Platform have reported challenges during setup, suggesting that the onboarding experience could be enhanced.
- **G2 reviewers highlight** that Avaya Experience Platform shines in its advanced features, such as its voice capabilities and session routing, which are well-regarded among enterprise users. However, CloudTalk's features like the automatic dialer and campaign management are also well-received, particularly for those focused on outbound calling.
- **Users appreciate** the comprehensive analytics and reporting capabilities of both platforms, but CloudTalk's dashboards and performance analysis tools are noted for their ease of use and effectiveness in tracking campaign results. Avaya Experience Platform offers strong analytics as well, but some users feel it could be more user-friendly in this regard.



| | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 181 | 1,846 | 
| **Largest Market Segment** | Enterprise (52.6% of reviews) | Small-Business (64.2% of reviews) | 
| **Entry Level Price** | No pricing available | $25.00 1 User Per Year | 

---
## Top Pros & Cons

### Avaya Contact Center

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

### CloudTalk

Pros:
- Ease of Use (358 reviews)
- Reliability (170 reviews)

Cons:
- Call Issues (176 reviews)
- Connection Issues (81 reviews)

---
## Ratings Comparison
| Rating | Avaya Contact Center | CloudTalk | 
|---|---|---|
  | **Meets Requirements** | 8.6 (132 reviews) | 8.7 (1592 reviews) | 
  | **Ease of Use** | 8.4 (131 reviews) | 9.1 (1626 reviews) | 
  | **Ease of Setup** | 7.5 (34 reviews) | 8.9 (1235 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.9 (637 reviews) | 
  | **Quality of Support** | 8.2 (118 reviews) | 8.7 (1442 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.9 (32 reviews) | 8.9 (638 reviews) | 
  | **Product Direction (% positive)** | 7.1 (129 reviews) | 8.8 (1527 reviews) | 

---
## Pricing

### Avaya Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### CloudTalk

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 User Per Year

Description: Get all the essentials to set up a professional phone system.

Key Features:
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Local numbers in 160+ countries
- Desktop apps (Windows, Mac, Linux) + Mobile apps (iOS & Android)

[Browse all 4 editions](https://www.g2.com/products/cloudtalk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 278 |

#### Dialing Options

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.6 (234 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (226 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Feature Not Available | 

#### Agent Tools

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.1 (206 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.2 (213 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (243 reviews) ✓ Verified | 

#### Automation

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (203 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (199 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.2 (200 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (21 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 7.9 (19 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (18 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 7.6 (19 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Channels

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | 

#### Design

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 8.9/10 | 110 |

#### Quality Assurance

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Evaluation** | Not enough data | 9.1 (80 reviews) | 
| **Calibration** | Not enough data | 9.0 (77 reviews) | 
| **Reports** | Not enough data | 9.0 (82 reviews) | 

#### Engagement

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Feedback** | Not enough data | 8.7 (78 reviews) | 
| **Dashboards** | Not enough data | 9.2 (90 reviews) | 
| **Training** | Not enough data | 8.7 (77 reviews) | 

#### Performance

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Integrations** | Not enough data | 9.0 (81 reviews) | 
| **Compliance** | Not enough data | 9.1 (82 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (22 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (33 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 8.6/10 | 46 |
| **CloudTalk** | 8.3/10 | 906 |

#### Channels

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Voice** | 9.3 (15 reviews) ✓ Verified | 9.0 (772 reviews) ✓ Verified | 
| **Social** | 8.9 (11 reviews) | 7.8 (506 reviews) | 
| **Web Chat** | 8.1 (15 reviews) ✓ Verified | 7.6 (489 reviews) | 
| **Mobile SMS** | 7.7 (10 reviews) | 7.9 (536 reviews) ✓ Verified | 
| **Email** | 8.2 (14 reviews) ✓ Verified | 7.8 (489 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (280 reviews) | 

#### Functions

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Session Routing** | 8.6 (34 reviews) ✓ Verified | 8.5 (581 reviews) ✓ Verified | 
| **Session Queuing** | 8.9 (34 reviews) | 8.4 (572 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.9 (31 reviews) ✓ Verified | 8.6 (572 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (15 reviews) ✓ Verified | 8.2 (522 reviews) | 
| **Auto Dialer** | 8.1 (16 reviews) | 8.3 (532 reviews) ✓ Verified | 
| **IVR** | 8.9 (14 reviews) ✓ Verified | 8.5 (524 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.9 (14 reviews) ✓ Verified | 8.4 (537 reviews) ✓ Verified | 
| **Persistent Data** | 9.3 (14 reviews) ✓ Verified | 8.5 (528 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (143 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (186 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (144 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (141 reviews) | 

#### Administrative

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Session Summary Notes** | 8.3 (27 reviews) ✓ Verified | 8.5 (596 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (27 reviews) ✓ Verified | 8.8 (596 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.6 (31 reviews) ✓ Verified | 8.7 (661 reviews) ✓ Verified | 
| **Session Recording** | 8.6 (12 reviews) ✓ Verified | 8.8 (598 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.8 (13 reviews) ✓ Verified | 8.3 (515 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | 7.9/10 | 5 |
| **CloudTalk** | 8.7/10 | 142 |

#### Workforce Management

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Agent Availability** | 7.7 (5 reviews) ✓ Verified | 8.7 (110 reviews) ✓ Verified | 
| **Skills Management** | 7.3 (5 reviews) ✓ Verified | 8.7 (104 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.6 (95 reviews) ✓ Verified | 
| **Agent Self-Service** | 9.3 (5 reviews) ✓ Verified | 8.7 (100 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.7 (106 reviews) | 

#### Administration

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (116 reviews) ✓ Verified | 
| **Performance Analysis** | 7.3 (5 reviews) ✓ Verified | 8.9 (113 reviews) ✓ Verified | 
| **Dashboards** | 7.3 (5 reviews) ✓ Verified | 8.8 (118 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.5 (107 reviews) ✓ Verified | 
| **Intraday Management** | 8.7 (5 reviews) ✓ Verified | 8.7 (100 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 8.5/10 | 264 |

#### Platform

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.8 (211 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (230 reviews) | 
| **Queue Management** | Not enough data | 8.1 (225 reviews) | 
| **Call Routing** | Not enough data | 8.5 (235 reviews) | 
| **Call Back** | Not enough data | 8.2 (236 reviews) | 
| **IVR** | Not enough data | 8.1 (224 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.2 (225 reviews) | 

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.4 (105 reviews) | 

#### Workforce Management

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.8 (233 reviews) | 
| **Performance Evaluation** | Not enough data | 8.7 (230 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (20 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (19 reviews) | 

#### Administrative

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Call Recording** | Not enough data | 9.0 (238 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.7 (240 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 8.0/10 | 38 |

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.0 (37 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | N/A | N/A |

#### Generative AI

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 9.4/10 | 32 |

#### Basic Communication - Cloud PBX

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (29 reviews) | 
| **Communication Management** | Not enough data | 9.6 (26 reviews) | 
| **Scalability** | Not enough data | 9.7 (27 reviews) | 
| **Integrations** | Not enough data | 9.3 (27 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.2 (27 reviews) | 
| **Accessibility** | Not enough data | 9.6 (24 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.5 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.4 (28 reviews) | 
| **Support and Reliability** | Not enough data | 9.4 (26 reviews) | 
| **Automated attendant** | Not enough data | 8.5 (25 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 7.8/10 | 260 |

#### Platform Basics - VoIP Providers

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.3 (23 reviews) | 
| **Call Management** | Not enough data | 8.8 (25 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (23 reviews) | 
| **Integrations** | Not enough data | 8.5 (30 reviews) | 
| **Virtual PBX** | Not enough data | 7.7 (22 reviews) | 
| **SIP trunking services** | Not enough data | 7.4 (22 reviews) | 

#### Basic Communication

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.0 (246 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 6.5 (139 reviews) | 
| **Instant Messaging** | Not enough data | 7.1 (159 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 6.3 (130 reviews) | 
| **Conference Calls** | Not enough data | 7.3 (148 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 8.0 (161 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.8 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (14 reviews) | 

#### Access

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (156 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (173 reviews) ✓ Verified | 
| **Individual Download** | Not enough data | 8.3 (180 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Hold Music** | Not enough data | 7.6 (162 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 7.6 (154 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 8.9 (212 reviews) ✓ Verified | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Avaya Contact Center** | N/A | N/A |
| **CloudTalk** | 8.1/10 | 535 |

#### Agentic AI - Outbound Call Tracking

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (88 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (88 reviews) | 

#### Calling

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Record Calls** | Not enough data | 9.0 (487 reviews) | 
| **Generate Location** | Not enough data | 8.1 (401 reviews) | 
| **Call Types** | Not enough data | 8.5 (431 reviews) | 
| **Click-to-Call** | Not enough data | 8.8 (456 reviews) | 
| **Auto Dialer** | Not enough data | 8.2 (107 reviews) | 

#### Contacts

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (418 reviews) | 
| **Information Locater** | Not enough data | 8.0 (391 reviews) | 
| **Record Prospect Data** | Not enough data | 8.2 (403 reviews) | 

#### Insights

| Feature | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (426 reviews) | 
| **Daily Summary** | Not enough data | 8.4 (408 reviews) | 
| **Automated Voicemails** | Not enough data | 8.3 (382 reviews) | 
| **Automated Emails** | Not enough data | 7.2 (344 reviews) | 
| **Sorts Prospects** | Not enough data | 7.5 (350 reviews) | 
| **Automated Note Taking** | Not enough data | 8.0 (97 reviews) | 

---
## Categories
**Shared Categories (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Avaya Contact Center (3):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to CloudTalk (3):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Avaya Contact Center | CloudTalk | 
|---|---|---|
| **Small-Business** | 13.8% | 64.2% | 
| **Mid-Market** | 33.6% | 31.6% | 
| **Enterprise** | 52.6% | 4.2% | 

### By Industry

#### Avaya Contact Center

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

#### CloudTalk

- **Computer Software:** 10.3%
- **Information Technology and Services:** 9.1%
- **Marketing and Advertising:** 6.7%
- **Financial Services:** 5.0%
- **Education Management:** 4.3%
- **Consumer Services:** 3.2%
- **Leisure, Travel & Tourism:** 3.0%
- **Automotive:** 3.0%
- **Accounting:** 2.2%
- **Real Estate:** 2.2%
- **Other:** 51.0%

---
## Alternatives

### Alternatives to Avaya Contact Center

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (744 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)

### Alternatives to CloudTalk

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1598 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)

---
## Top Discussions

### Avaya Contact Center

No discussions available for this product.

### CloudTalk

- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/cloudtalk-what-is-cloudtalk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "Make phone calls from a digital platform. Generally used for companies that use Call Centers."
- Title: [What is CloudTalk used for?](https://www.g2.com/discussions/what-is-cloudtalk-used-for) — 2 comments
  > **Top comment:** "For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls."
- Title: [I want sync my HubSpot data with its language property to mapped to the custom field of  Contacts in Cloudtalk.](https://www.g2.com/discussions/36315-i-want-sync-my-hubspot-data-with-its-language-property-to-mapped-to-the-custom-field-of-contacts-in-cloudtalk) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Manoj! 

In order to set the integration right it is sufficient to follow this article:..."
- Title: [What is the best way to answer incoming calls?](https://www.g2.com/discussions/36111-what-is-the-best-way-to-answer-incoming-calls) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi John, the best way of answering calls is using our Desktop application. 

Best regards!"
- Title: [Cloudtalk or alternative.   Zadamra](https://www.g2.com/discussions/32162-cloudtalk-or-alternative-zadamra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Christopher! 

We definitely recommend CloudTalk and will be very happy to prove we are the number one choice in our pricing segment.

Best wishes"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-contact-center-vs-cloudtalk)