Compare Avaya Equinox (Avaya IX Workplace), Vonage Business, and Contact Center

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Avaya Equinox (Avaya IX Workplace)
Free Trial Unavailable
Vonage Business
Free Trial Unavailable
Contact Center
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
9.0
8.2
Ease of Use
Ease of Use
8.0
8.9
8.2
Ease of Setup
Ease of SetupNot enough data available
8.5
6.9
Ease of Admin
Ease of AdminNot enough data available
8.8
7.5
Quality of Support
Quality of Support
7.3
8.8
7.6
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
7.9
Product Direction (% positive)
Product Direction (% positive)
5.3
8.3
7.0
Meets Requirements
Avaya Equinox (Avaya IX Workplace)
8.3
Vonage Business
9.0
Contact Center
8.2
Ease of Use
Avaya Equinox (Avaya IX Workplace)
8.0
Vonage Business
8.9
Contact Center
8.2
Ease of Setup
Avaya Equinox (Avaya IX Workplace)
Not enough data available
Vonage Business
8.5
Contact Center
6.9
Ease of Admin
Avaya Equinox (Avaya IX Workplace)
Not enough data available
Vonage Business
8.8
Contact Center
7.5
Quality of Support
Avaya Equinox (Avaya IX Workplace)
7.3
Vonage Business
8.8
Contact Center
7.6
Ease of Doing Business With
Avaya Equinox (Avaya IX Workplace)
Not enough data available
Vonage Business
9.0
Contact Center
7.9
Product Direction (% positive)
Avaya Equinox (Avaya IX Workplace)
5.3
Vonage Business
8.3
Contact Center
7.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.3%
74.8%
51.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
21.8%
39.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
53.3%
3.4%
9.8%
Avaya Equinox (Avaya IX Workplace)
Small-Business
13.3%
Mid-Market
33.3%
Enterprise
53.3%
Vonage Business
Small-Business
74.8%
Mid-Market
21.8%
Enterprise
3.4%
Contact Center
Small-Business
51.0%
Mid-Market
39.2%
Enterprise
9.8%

Reviewers' Industry

 
Insurance
26.7%
Facilities Services
19.9%
Computer Software
13.7%
 
Utilities
6.7%
Insurance
6.8%
Information Technology and Services
7.8%
 
Marketing and Advertising
6.7%
Staffing and Recruiting
6.3%
Religious Institutions
5.9%
 
Law Practice
6.7%
Computer Software
5.3%
Internet
5.9%
 
Information Technology and Services
6.7%
Information Technology and Services
4.4%
Real Estate
3.9%
 
Other
46.7%
Other
57.3%
Other
62.7%
Avaya Equinox (Avaya IX Workplace)
Insurance
26.7%
Utilities
6.7%
Marketing and Advertising
6.7%
Law Practice
6.7%
Information Technology and Services
6.7%
Other
46.7%
Vonage Business
Facilities Services
19.9%
Insurance
6.8%
Staffing and Recruiting
6.3%
Computer Software
5.3%
Information Technology and Services
4.4%
Other
57.3%
Contact Center
Computer Software
13.7%
Information Technology and Services
7.8%
Religious Institutions
5.9%
Internet
5.9%
Real Estate
3.9%
Other
62.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GI
Consultant in Insurance

I love how much easier it is to take calls using this app!

G
Administrator

Features such as the call recording. It helps with training

GI
User in Internet

I liked the simplicity of 8x8. There are a lot of fun call feature tools that you can use that I've never had using a VoIP. I like the feature where I can also message coworkers to keep in touch. I learn something new every day using the product, which is...

Most Helpful Critical Review
Most Helpful Critical Review
GE
Administrator in Executive Office

Cost, very expensive. Could be more end user-friendly.

G
User

The click-to-dial function frequently stops working. It is very frustrating to have to refresh all of your pages to get it to work again. Also, since it is internet based so if you lose power or your internet goes down, you have no phones

GH
Industry Analyst / Tech Writer in Hospital & Health Care

Just about everything- it wasn't 8x8 itself it was the way it was so poorly implemented at the company I used it at. The connection would cut out 50% of the time, calls would be dropped, users said we sound "watery" or "fuzzy" or "in a tin can". This...

 
Avaya Equinox (Avaya IX Workplace)
Most Helpful Favorable Review
GI
Consultant in Insurance

I love how much easier it is to take calls using this app!

Most Helpful Critical Review
GE
Administrator in Executive Office

Cost, very expensive. Could be more end user-friendly.

Vonage Business
Most Helpful Favorable Review
G
Administrator

Features such as the call recording. It helps with training

Most Helpful Critical Review
G
User

The click-to-dial function frequently stops working. It is very frustrating to have to refresh all of your pages to get it to work again. Also, since it is internet based so if you lose power or your internet goes down, you have no phones

Contact Center
Most Helpful Favorable Review
GI
User in Internet

I liked the simplicity of 8x8. There are a lot of fun call feature tools that you can use that I've never had using a VoIP. I like the feature where I can also message coworkers to keep in touch. I learn something new every day using the product, which is...

Most Helpful Critical Review
GH
Industry Analyst / Tech Writer in Hospital & Health Care

Just about everything- it wasn't 8x8 itself it was the way it was so poorly implemented at the company I used it at. The connection would cut out 50% of the time, calls would be dropped, users said we sound "watery" or "fuzzy" or "in a tin can". This...

Screenshots

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Avaya Equinox (Avaya IX Workplace)
No screenshots provided
Vonage Business

Videos

 No videos provided

Communicate better and work smarter with our unified communications platform, Vonage Business Cloud. See a snapshot of our most popular features, including Virtual Receptionist, Call Follow Me, Amazon Chime, Cloud Integrations and Call Analytics.

Avaya Equinox (Avaya IX Workplace)
No videos provided
Vonage Business

Communicate better and work smarter with our unified communications platform, Vonage Business Cloud. See a snapshot of our most popular features, including Virtual Receptionist, Call Follow Me, Amazon Chime, Cloud Integrations and Call Analytics.

Contact Center

Downloads

 No downloads providedNo downloads provided
Avaya Equinox (Avaya IX Workplace)
No downloads provided
Vonage Business
No downloads provided
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