# Avaya Unified Communications vs Crexendo Comparison --- ## AI Generated Summary - **G2 reviewers report** that Crexendo excels in **customer support** , with users highlighting the responsiveness and helpfulness of their representatives. One user mentioned, "Customer Service is easy to get ahold of and very responsive," which indicates a strong support system for day-to-day operations. - **Users say** that Avaya Unified Communications offers **clear call quality** and customizable settings, making it a solid choice for businesses that prioritize communication clarity. A recent user noted, "I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls." - **Reviewers mention** that Crexendo's **ease of use** is a significant advantage, with a score reflecting its intuitive interface. Users appreciate features like email recording and transcription of missed calls, which streamline communication processes. - **According to verified reviews** , Avaya Unified Communications has faced challenges in **implementation** , though some users have praised its recent updates aimed at improving collaboration. One user remarked on its "ease of implementation and intuitive way of handling," suggesting that while there may be hurdles, improvements are being made. - **G2 reviewers highlight** that Crexendo is particularly well-suited for **small businesses** , with a majority of its user base coming from this segment. This focus allows Crexendo to tailor its features to meet the specific needs of smaller organizations, as noted by users who find the system helpful for their operations. - **Users report** that Avaya Unified Communications has a strong presence in the **enterprise market** , which may appeal to larger organizations looking for robust solutions. However, the feedback indicates that it may not be as agile or responsive as Crexendo for smaller businesses, which could be a consideration for potential buyers. | | Avaya Unified Communications | Crexendo | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.9 out of 5 | | **Total Reviews** | 42 | 355 | | **Largest Market Segment** | Enterprise (60.5% of reviews) | Small-Business (79.1% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Avaya Unified Communications Pros: - Ease of Use (3 reviews) - Communication (1 reviews) Cons: - Call Drops (2 reviews) - Connection Issues (2 reviews) ### Crexendo Pros: - Customer Support (83 reviews) - Helpful (75 reviews) Cons: - Call Issues (7 reviews) - Complex Processes (6 reviews) --- ## Ratings Comparison | Rating | Avaya Unified Communications | Crexendo | |---|---|---| | **Meets Requirements** | 9.1 (30 reviews) | 9.8 (288 reviews) | | **Ease of Use** | 8.7 (30 reviews) | 9.6 (293 reviews) | | **Ease of Setup** | 7.8 (12 reviews) | 9.5 (251 reviews) | | **Ease of Admin** | 9.1 (11 reviews) | 9.5 (197 reviews) | | **Quality of Support** | 8.4 (29 reviews) | 9.7 (292 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (12 reviews) | 9.8 (201 reviews) | | **Product Direction (% positive)** | 6.9 (30 reviews) | 9.6 (283 reviews) | --- ## Pricing ### Avaya Unified Communications #### Entry-Level Pricing No pricing available #### Free Trial Yes ### Crexendo #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Customer Communications Management | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | N/A | N/A | | **Crexendo** | 9.2/10 | 88 | #### Channels | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Multi-Channel Coverage** | Not enough data | 9.2 (69 reviews) | | **Open Listening** | Not enough data | 9.3 (69 reviews) | | **Physical Media** | Not enough data | Feature Not Available | #### Design | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Communications Strategy Development** | Not enough data | 9.5 (70 reviews) | | **Create Content** | Not enough data | 8.8 (65 reviews) | | **Personalization** | Not enough data | 9.4 (77 reviews) | | **Inbound Identification** | Not enough data | 9.6 (79 reviews) | | **Regulatory Compliance** | Not enough data | 9.7 (74 reviews) | #### Generative AI | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **AI Text Generation** | Not enough data | 8.8 (30 reviews) | | **AI Text Summarization** | Not enough data | 8.8 (30 reviews) | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Channels | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Voice** | Not enough data | Not enough data | | **Social** | Not enough data | Not enough data | | **Web Chat** | Not enough data | Not enough data | | **Mobile SMS** | Not enough data | Not enough data | | **Email** | Not enough data | Not enough data | #### Generative AI | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Session Routing** | Not enough data | Not enough data | | **Session Queuing** | Not enough data | Not enough data | | **Concurrent Calling** | Not enough data | Not enough data | | **Speech Analytics** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | | **IVR** | Not enough data | Not enough data | | **Inbound Screen Pop** | Not enough data | Not enough data | | **Persistent Data** | Not enough data | Not enough data | #### Agentic AI - Contact Center | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | #### Administrative | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Session Summary Notes** | Not enough data | Not enough data | | **Administrator Access** | Not enough data | Not enough data | | **Reporting & Dashboards** | Not enough data | Not enough data | | **Session Recording** | Not enough data | Not enough data | | **Agent Scheduling and Assignment** | Not enough data | Not enough data | ### Video Conferencing | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | 8.6/10 | 10 | | **Crexendo** | N/A | N/A | #### Collaboration Tools | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Screen Sharing** | 8.9 (9 reviews) | Not enough data | | **Presentations** | Not enough data | Not enough data | | **Whiteboarding** | Not enough data | Not enough data | | **Live Chat** | Not enough data | Not enough data | | **Hand Raising** | Not enough data | Not enough data | #### Meeting Coordination | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Scheduling** | 8.0 (10 reviews) | Not enough data | | **Recording** | 9.0 (10 reviews) | Not enough data | | **Participant Permissions** | 8.8 (10 reviews) | Not enough data | | **One-Click Join** | Not enough data | Not enough data | #### Software Type | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Mobile** | 8.5 (9 reviews) | Not enough data | | **Browser Application** | Not enough data | Not enough data | | **Desktop Application** | Not enough data | Not enough data | #### Agentic AI - Video Conferencing | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Basic Communication - Cloud PBX | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Call Management** | Not enough data | Not enough data | | **Communication Management** | Not enough data | Not enough data | | **Scalability** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Mobile Accessibility** | Not enough data | Not enough data | | **Accessibility** | Not enough data | Not enough data | #### Advanced Features - Cloud PBX | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Security and Compliance** | Not enough data | Not enough data | | **Analytics and Reporting** | Not enough data | Not enough data | | **Support and Reliability** | Not enough data | Not enough data | | **Automated attendant** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | N/A | N/A | | **Crexendo** | 8.9/10 | 241 | #### Platform Basics - VoIP Providers | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 8.9 (43 reviews) | | **Call Management** | Not enough data | 9.7 (53 reviews) | | **Network monitoring** | Not enough data | Feature Not Available | | **Integrations** | Not enough data | 8.5 (42 reviews) | | **Virtual PBX** | Not enough data | 9.2 (34 reviews) | | **SIP trunking services** | Not enough data | 8.9 (35 reviews) | #### Basic Communication | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Phone Calls** | Not enough data | 9.9 (226 reviews) | | **Video Calls** | Not enough data | 8.5 (147 reviews) | | **Instant Messaging** | Not enough data | 8.8 (155 reviews) | | **Screen Sharing** | Not enough data | 8.3 (137 reviews) | | **Conference Calls** | Not enough data | 9.3 (163 reviews) | | **Desk-to-Desk Calls** | Not enough data | 9.7 (195 reviews) | #### Agentic AI - VoIP Providers | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.5 (23 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (22 reviews) | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | #### Access | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Software Pairing** | Not enough data | 8.6 (133 reviews) | | **Browser Extension** | Not enough data | 8.8 (135 reviews) | | **Individual Download** | Not enough data | Feature Not Available | #### Advanced Features | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Hold Music** | Not enough data | 9.1 (175 reviews) | | **Automated Attendants** | Not enough data | 9.4 (191 reviews) | | **VOiP Number** | Not enough data | 9.6 (194 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | N/A | N/A | | **Crexendo** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Avaya Unified Communications** | 9.3/10 | 8 | | **Crexendo** | 9.7/10 | 25 | #### Agentic AI - UCaaS Platforms | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Feature Not Available | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Tenancy Flexibility** | 9.3 (5 reviews) | 10.0 (17 reviews) | | **Native VoIP** | 9.0 (7 reviews) ✓ Verified | 10.0 (19 reviews) | | **CCaaS Option** | 8.7 (5 reviews) ✓ Verified | 9.9 (17 reviews) | #### Features | Feature | Avaya Unified Communications | Crexendo | |---|---|---| | **Voicemail to Email** | Feature Not Available | 10.0 (22 reviews) | | **Voicemail to SMS** | Feature Not Available | 10.0 (18 reviews) | | **File Sharing** | 9.3 (5 reviews) ✓ Verified | 9.1 (15 reviews) | | **Voice Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.5 (16 reviews) | | **Video Conferencing** | 9.7 (6 reviews) ✓ Verified | 9.4 (14 reviews) | | **Conference Transcripts** | 9.7 (5 reviews) | 9.0 (13 reviews) | --- ## Categories **Shared Categories (2):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Unique to Avaya Unified Communications (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) **Unique to Crexendo (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center) --- ## Reviewer Demographics ### By Company Size | Segment | Avaya Unified Communications | Crexendo | |---|---|---| | **Small-Business** | 18.4% | 79.1% | | **Mid-Market** | 21.1% | 20.6% | | **Enterprise** | 60.5% | 0.3% | ### By Industry #### Avaya Unified Communications - **Computer Software:** 10.5% - **Insurance:** 10.5% - **Information Technology and Services:** 7.9% - **Utilities:** 5.3% - **Banking:** 5.3% - **Marketing and Advertising:** 5.3% - **Cosmetics:** 5.3% - **Financial Services:** 5.3% - **Accounting:** 2.6% - **Alternative Medicine:** 2.6% - **Other:** 39.5% #### Crexendo - **Non-Profit Organization Management:** 9.7% - **Construction:** 7.4% - **Hospital & Health Care:** 6.2% - **Automotive:** 4.1% - **Accounting:** 3.5% - **Legal Services:** 3.5% - **Financial Services:** 3.2% - **Government Administration:** 3.2% - **Consumer Services:** 2.9% - **Utilities:** 2.9% - **Other:** 53.2% --- ## Alternatives ### Alternatives to Avaya Unified Communications - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18919 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19217 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56537 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1423 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3602 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48135 reviews) ### Alternatives to Crexendo - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1423 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3602 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4200 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3396 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56537 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews) --- ## Top Discussions ### Avaya Unified Communications No discussions available for this product. ### Crexendo - Title: [What is Crexendo used for?](https://www.g2.com/discussions/what-is-crexendo-used-for) — 2 comments > **Top comment:** "They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avaya-unified-communications-vs-crexendo)