# Avalara vs Zonos Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Avalara excels in automating tax calculations, making it a reliable choice for businesses looking to streamline their invoicing process. Users appreciate how it uses customer addresses to ensure accurate tax application, eliminating guesswork in billing.
- **Users say** Zonos stands out for its comprehensive resources and support, particularly for small businesses navigating international shipping. Reviewers highlight the helpful onboarding process and the availability of informative materials that assist in understanding tariffs and fees.
- **According to verified reviews** , Avalara has a higher overall satisfaction score, indicating that users feel more confident in its ability to meet their needs. Many users mention that once set up, it requires minimal oversight, allowing them to focus on other aspects of their business.
- **Reviewers mention** that Zonos provides exceptional customer support, with team members being described as patient and clear in their explanations. This level of support is particularly beneficial for users who may encounter challenges during setup or while using the software.
- **G2 reviewers highlight** that while Avalara has a strong market presence, it may not cater as effectively to small businesses compared to Zonos, which is tailored for that segment. This difference in focus can impact the user experience depending on the size and needs of the business.
- **Users report** that Zonos offers a more user-friendly setup experience, with many praising its intuitive interface. This ease of use is a significant advantage for small businesses that may not have extensive technical resources to dedicate to software implementation.



| | Avalara | Zonos | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 815 | 47 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Small-Business (71.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (68 reviews)
- Tax Automation (55 reviews)

Cons:
- Poor Customer Support (52 reviews)
- Improvement Needed (44 reviews)

### Zonos

**Not enough data**

---
## Ratings Comparison
| Rating | Avalara | Zonos | 
|---|---|---|
  | **Meets Requirements** | 8.1 (490 reviews) | 9.7 (37 reviews) | 
  | **Ease of Use** | 8.0 (636 reviews) | 9.3 (38 reviews) | 
  | **Ease of Setup** | 7.2 (459 reviews) | 9.2 (29 reviews) | 
  | **Ease of Admin** | 7.6 (291 reviews) | 9.6 (28 reviews) | 
  | **Quality of Support** | 6.8 (488 reviews) | 9.8 (38 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (297 reviews) | 9.5 (28 reviews) | 
  | **Product Direction (% positive)** | 7.6 (485 reviews) | 10.0 (37 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zonos

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Global Trade Management

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Zonos** | N/A | N/A |

#### Import/Export

| Feature | Avalara | Zonos | 
|---|---|---|
| **Workflows** | Not enough data | Not enough data | 
| **Documents** | Not enough data | Not enough data | 
| **Sourcing** | Not enough data | Not enough data | 
| **Costs** | Not enough data | Not enough data | 

#### Global Trade Management

| Feature | Avalara | Zonos | 
|---|---|---|
| **Visibility** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Risk** | Not enough data | Not enough data | 

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Zonos** | 9.1/10 | 6 |

#### Global Shipping

| Feature | Avalara | Zonos | 
|---|---|---|
| **Integration** | 8.0 (16 reviews) | 9.0 (5 reviews) | 
| **Reporting** | 7.3 (17 reviews) | 8.7 (5 reviews) | 
| **Labels** | 6.7 (16 reviews) | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Zonos | 
|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | 9.4 (6 reviews) | 
| **Currency** | 6.6 (16 reviews) | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | 
| **Cost** | 6.7 (16 reviews) | 9.3 (5 reviews) | 
| **Pricing** | 6.2 (17 reviews) | 9.3 (5 reviews) | 

#### Global ecommerce management

| Feature | Avalara | Zonos | 
|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | 

#### Portals

| Feature | Avalara | Zonos | 
|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 239 |
| **Zonos** | N/A | N/A |

#### Tracking

| Feature | Avalara | Zonos | 
|---|---|---|
| **Sales Tax** | 8.3 (213 reviews) | Not enough data | 
| **VAT** | 6.5 (139 reviews) | Not enough data | 
| **GST** | 6.8 (138 reviews) | Not enough data | 
| **Exemptions** | 7.7 (176 reviews) | Not enough data | 
| **Adjustments** | 7.3 (159 reviews) | Not enough data | 
| **Localization** | 7.6 (163 reviews) | Not enough data | 

#### Integrations

| Feature | Avalara | Zonos | 
|---|---|---|
| **Integrations** | 7.1 (188 reviews) | Not enough data | 

#### Remittance

| Feature | Avalara | Zonos | 
|---|---|---|
| **Returns** | 7.8 (188 reviews) | Not enough data | 
| **Notifications** | 7.1 (165 reviews) | Not enough data | 
| **Global/Cross Borders** | 6.2 (140 reviews) | Not enough data | 
| **Analytics** | 7.1 (156 reviews) | Not enough data | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Zonos | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.6 (29 reviews) | Not enough data | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Zonos** | N/A | N/A |

#### Tax Planning

| Feature | Avalara | Zonos | 
|---|---|---|
| **Strategies** | 8.7 (15 reviews) | Not enough data | 
| **Exemptions** | 8.8 (16 reviews) | Not enough data | 
| **Credits** | 9.0 (15 reviews) | Not enough data | 
| **Estimations** | 8.9 (15 reviews) | Not enough data | 

#### Tax Filing

| Feature | Avalara | Zonos | 
|---|---|---|
| **Calculations** | 9.2 (16 reviews) | Not enough data | 
| **Rules & Regulations** | 8.9 (16 reviews) | Not enough data | 
| **Reporting** | 9.1 (18 reviews) | Not enough data | 

#### Workflows

| Feature | Avalara | Zonos | 
|---|---|---|
| **Integrations** | 8.8 (18 reviews) | Not enough data | 
| **Importing** | 9.0 (15 reviews) | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Zonos** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Zonos | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce)

**Unique to Avalara (3):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance), [SAP Store Software](https://www.g2.com/categories/sap-store), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)

**Unique to Zonos (1):** [Global Trade Management Software](https://www.g2.com/categories/global-trade-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Zonos | 
|---|---|---|
| **Small-Business** | 37.9% | 71.7% | 
| **Mid-Market** | 49.9% | 23.9% | 
| **Enterprise** | 12.2% | 4.3% | 

### By Industry

#### Avalara

- **Computer Software:** 12.0%
- **Retail:** 11.8%
- **Accounting:** 9.3%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.1%
- **Information Technology and Services:** 4.7%
- **Consumer Goods:** 3.9%
- **Construction:** 3.5%
- **Non-Profit Organization Management:** 2.3%
- **Telecommunications:** 2.0%
- **Other:** 35.9%

#### Zonos

- **Automotive:** 13.0%
- **Apparel & Fashion:** 8.7%
- **Sporting Goods:** 8.7%
- **Retail:** 8.7%
- **Consumer Goods:** 6.5%
- **Health, Wellness and Fitness:** 6.5%
- **Luxury Goods & Jewelry:** 6.5%
- **Internet:** 4.3%
- **Logistics and Supply Chain:** 4.3%
- **Transportation/Trucking/Railroad:** 4.3%
- **Other:** 28.3%

---
## Alternatives

### Alternatives to Avalara

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (89 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (377 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (42 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (237 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)

### Alternatives to Zonos

- [ImportYeti](https://www.g2.com/products/importyeti/reviews) — 4.9/5 stars (364 reviews)
- [Panjiva](https://www.g2.com/products/panjiva/reviews) — 4.6/5 stars (15 reviews)
- [ImportKey](https://www.g2.com/products/importkey/reviews) — 4.2/5 stars (46 reviews)
- [Descartes Datamyne](https://www.g2.com/products/descartes-datamyne/reviews) — 4.5/5 stars (183 reviews)
- [PartnerLinQ](https://www.g2.com/products/partnerlinq/reviews) — 4.6/5 stars (80 reviews)
- [Flow Commerce](https://www.g2.com/products/flow-commerce/reviews) — 4.8/5 stars (20 reviews)
- [Oracle Global Trade Management Cloud](https://www.g2.com/products/oracle-global-trade-management-cloud/reviews) — 4.2/5 stars (16 reviews)
- [FlavorCloud](https://www.g2.com/products/flavorcloud/reviews) — 4.6/5 stars (18 reviews)
- [Global-e](https://www.g2.com/products/global-e/reviews) — 0.0/5 stars (0 reviews)
- [Passport](https://www.g2.com/products/passport-shipping-passport/reviews) — 4.5/5 stars (13 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Zonos

- Title: [What is Zonos Hello?](https://www.g2.com/discussions/what-is-zonos-hello) — 1 comment *(includes official response)*
  > **Top comment:** "Zonos Hello is a free widget that can be added to any website to improve the international shopping experience by providing international shoppers with..."
- Title: [How much is Zonos?](https://www.g2.com/discussions/how-much-is-zonos) — 1 comment *(includes official response)*
  > **Top comment:** "Investing in international ecommerce can be a big step for an online store. Zonos works diligently to provide value to online stores by providing guaranteed..."
- Title: [What is Zonos com?](https://www.g2.com/discussions/what-is-zonos-com) — 1 comment *(includes official response)*
  > **Top comment:** "Zonos is a technology company.  Zonos Landed Cost is the only true total landed cost calculation product for cross-border commerce, guaranteed. Show your..."
- Title: [What does Zonos do?](https://www.g2.com/discussions/what-does-zonos-do) — 1 comment *(includes official response)*
  > **Top comment:** "Zonos cross-border technology allows businesses to automate and simplify international selling and compliance. Zonos will calculate, collect, and remit all..."
- Title: [HOW DO I GET STARTED?](https://www.g2.com/discussions/how-do-i-get-started-11f8acfb-c175-4ea9-b81e-a5c83558b9d5) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You chose iGlobal Stores to help you sell internationally? Well of course you did! To get started, let’s talk so we can send you a proposal and agreement...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-zonos)