# Avalara vs Zamp Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Avalara excels in automating tax calculations, making it a reliable choice for businesses looking to streamline their invoicing process. Users appreciate how it uses customer addresses to accurately determine sales tax, eliminating guesswork and ensuring compliance.
- **Users say** Zamp stands out for its exceptional customer support, with many praising the responsiveness and expertise of their team. One user highlighted the phenomenal service provided by a specific representative, which made navigating state sales tax issues much easier.
- **According to verified reviews** , Avalara has a more extensive user base and higher overall satisfaction ratings, indicating a strong market presence. Users have noted that once set up, the platform requires minimal oversight, allowing them to focus on other business areas.
- **Reviewers mention** that Zamp is particularly well-suited for small businesses, with its user-friendly interface and high ratings for ease of setup and administration. This makes it an attractive option for companies that may not have extensive resources for tax management.
- **G2 reviewers highlight** that while Avalara offers robust features for tax compliance, some users feel it could improve in areas like support quality. In contrast, Zamp receives high marks for its personalized service, which can be crucial for businesses needing hands-on assistance.
- **Users report** that Avalara's integration capabilities with existing systems are a significant advantage, allowing for seamless tax compliance without disrupting current workflows. However, Zamp's focus on customer service and support can provide a more tailored experience for businesses that prioritize direct assistance.



| | Avalara | Zamp | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 815 | 43 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Small-Business (88.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (109 reviews)
- Tax Automation (84 reviews)

Cons:
- Poor Customer Support (92 reviews)
- Improvement Needed (66 reviews)

### Zamp

Pros:
- Helpful (20 reviews)
- Customer Support (15 reviews)

Cons:
- Improvement Needed (4 reviews)
- Tax Issues (4 reviews)

---
## Ratings Comparison
| Rating | Avalara | Zamp | 
|---|---|---|
  | **Meets Requirements** | 8.1 (490 reviews) | 9.8 (33 reviews) | 
  | **Ease of Use** | 8.0 (636 reviews) | 9.7 (35 reviews) | 
  | **Ease of Setup** | 7.2 (459 reviews) | 9.6 (35 reviews) | 
  | **Ease of Admin** | 7.6 (291 reviews) | 9.8 (16 reviews) | 
  | **Quality of Support** | 6.8 (488 reviews) | 9.9 (33 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (297 reviews) | 10.0 (16 reviews) | 
  | **Product Direction (% positive)** | 7.6 (485 reviews) | 10.0 (34 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Zamp

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Zamp** | N/A | N/A |

#### Global Shipping

| Feature | Avalara | Zamp | 
|---|---|---|
| **Integration** | 8.0 (16 reviews) | Not enough data | 
| **Reporting** | 7.3 (17 reviews) | Not enough data | 
| **Labels** | 6.7 (16 reviews) | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Zamp | 
|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | Not enough data | 
| **Currency** | 6.6 (16 reviews) | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | 
| **Cost** | 6.7 (16 reviews) | Not enough data | 
| **Pricing** | 6.2 (17 reviews) | Not enough data | 

#### Global ecommerce management

| Feature | Avalara | Zamp | 
|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | 

#### Portals

| Feature | Avalara | Zamp | 
|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 239 |
| **Zamp** | 9.1/10 | 30 |

#### Tracking

| Feature | Avalara | Zamp | 
|---|---|---|
| **Sales Tax** | 8.3 (213 reviews) | 9.8 (28 reviews) | 
| **VAT** | 6.5 (139 reviews) | 8.1 (20 reviews) | 
| **GST** | 6.8 (138 reviews) | 8.8 (20 reviews) | 
| **Exemptions** | 7.7 (176 reviews) | 9.0 (23 reviews) | 
| **Adjustments** | 7.3 (159 reviews) | 9.2 (22 reviews) | 
| **Localization** | 7.6 (163 reviews) | 9.5 (24 reviews) | 

#### Integrations

| Feature | Avalara | Zamp | 
|---|---|---|
| **Integrations** | 7.1 (188 reviews) | 9.0 (24 reviews) | 

#### Remittance

| Feature | Avalara | Zamp | 
|---|---|---|
| **Returns** | 7.8 (188 reviews) | 9.9 (27 reviews) | 
| **Notifications** | 7.1 (165 reviews) | 9.9 (25 reviews) | 
| **Global/Cross Borders** | 6.2 (140 reviews) | Feature Not Available | 
| **Analytics** | 7.1 (156 reviews) | 9.3 (22 reviews) | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Zamp | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (33 reviews) | 7.6 (14 reviews) | 
| **Natural Language Interaction** | 6.6 (29 reviews) | Feature Not Available | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Zamp** | N/A | N/A |

#### Tax Planning

| Feature | Avalara | Zamp | 
|---|---|---|
| **Strategies** | 8.7 (15 reviews) | Not enough data | 
| **Exemptions** | 8.8 (16 reviews) | Not enough data | 
| **Credits** | 9.0 (15 reviews) | Not enough data | 
| **Estimations** | 8.9 (15 reviews) | Not enough data | 

#### Tax Filing

| Feature | Avalara | Zamp | 
|---|---|---|
| **Calculations** | 9.2 (16 reviews) | Not enough data | 
| **Rules & Regulations** | 8.9 (16 reviews) | Not enough data | 
| **Reporting** | 9.1 (18 reviews) | Not enough data | 

#### Workflows

| Feature | Avalara | Zamp | 
|---|---|---|
| **Integrations** | 8.8 (18 reviews) | Not enough data | 
| **Importing** | 9.0 (15 reviews) | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Zamp** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Zamp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)

**Unique to Avalara (3):** [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce), [SAP Store Software](https://www.g2.com/categories/sap-store), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)



---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Zamp | 
|---|---|---|
| **Small-Business** | 37.9% | 88.9% | 
| **Mid-Market** | 49.9% | 11.1% | 
| **Enterprise** | 12.2% | 0% | 

### By Industry

#### Avalara

- **Computer Software:** 12.0%
- **Retail:** 11.8%
- **Accounting:** 9.3%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.1%
- **Information Technology and Services:** 4.7%
- **Consumer Goods:** 3.9%
- **Construction:** 3.5%
- **Non-Profit Organization Management:** 2.3%
- **Telecommunications:** 2.0%
- **Other:** 35.9%

#### Zamp

- **Retail:** 27.8%
- **Consumer Goods:** 16.7%
- **Apparel & Fashion:** 8.3%
- **Printing:** 5.6%
- **Food & Beverages:** 5.6%
- **Accounting:** 2.8%
- **Computer Games:** 2.8%
- **Computer Software:** 2.8%
- **Construction:** 2.8%
- **Consumer Electronics:** 2.8%
- **Other:** 22.2%

---
## Alternatives

### Alternatives to Avalara

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (88 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (41 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (236 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)

### Alternatives to Zamp

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (327 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (236 reviews)
- [FastSpring](https://www.g2.com/products/fastspring/reviews) — 4.5/5 stars (187 reviews)
- [Lappa](https://www.g2.com/products/lappa/reviews) — 4.9/5 stars (151 reviews)
- [DAVO Sales Tax](https://www.g2.com/products/davo-sales-tax/reviews) — 4.8/5 stars (116 reviews)
- [DualEntry](https://www.g2.com/products/dualentry/reviews) — 4.9/5 stars (122 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Zamp

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-zamp)