Compare Avalara and Trolley 
At a Glance
Market Segments
Mid-Market (50.1% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Avalara
Star Rating
(813)4.0 out of 5
Market Segments
Mid-Market (50.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about AvalaraTrolley
Star Rating
(46)4.6 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Avalara excels in overall user satisfaction, reflected in its higher G2 Score compared to Trolley. Users appreciate features like the streamlined monthly SUT process, which automates tasks and keeps exemption certificates organized, making it a reliable choice for businesses needing efficient tax compliance.
- Users say that Trolley stands out for its responsive support team, with many praising the quick resolution of complex issues. One user highlighted the value of having a dedicated support contact, which fosters smooth communication and compliance, a crucial aspect for businesses managing global payouts.
- Reviewers mention that while Avalara has a robust feature set, some users find it challenging to configure according to their specific workflows. This contrasts with Trolley, where users appreciate the clean interface and straightforward reporting, indicating a more user-friendly experience for day-to-day operations.
- According to verified reviews, Avalara's implementation process is generally effective, but some users have noted that it could be more intuitive. In comparison, Trolley's setup is often described as seamless, with users highlighting the ease of centralizing payee records, which simplifies their operational tasks.
- G2 reviewers highlight that Avalara's customer service is a strong point, with users expressing satisfaction with the support received when questions arise. However, Trolley's support quality is rated even higher, showcasing its commitment to customer care and responsiveness, which is vital for maintaining operational efficiency.
- Users report that while Avalara is favored by mid-market companies, Trolley is more popular among small businesses, indicating that Trolley may be better suited for smaller operations looking for tailored solutions. This distinction can help potential buyers align their choice with their business size and needs.
Pricing
Entry-Level Pricing
Avalara
No pricing availableTrolley
Trolley Plus
Contact Us
Per Year
Trolley Plus: bundling enterprise-grade features and volume discounts in a new plan.
- Everything in Standard, plus:
- Transaction/FX volume discounting
- Revenue Stream (secondary revenue tools)
Free Trial
Avalara
Free Trial is available
Trolley
Free Trial is available
Ratings
Meets Requirements
8.1
488
9.2
34
Ease of Use
8.0
634
9.2
36
Ease of Setup
7.2
457
8.1
24
Ease of Admin
7.6
290
9.0
26
Quality of Support
6.8
486
9.4
34
Has the product been a good partner in doing business?
7.1
296
9.2
26
Product Direction (% positive)
7.6
483
8.7
36
Features by Category
Payment Methods
Not enough data
9.6
12
Not enough data
Feature Not Available
Not enough data
9.7
15
Payment Processing
Not enough data
8.9
16
Not enough data
9.7
11
Not enough data
9.9
12
Not enough data
9.8
9
Not enough data
9.3
9
Not enough data
9.0
10
Not enough data
9.8
16
Security and Compliance
Not enough data
Feature Not Available
Not enough data
9.4
9
Not enough data
9.1
13
Not enough data
9.3
12
Not enough data
Feature Not Available
Not enough data
9.8
9
Integration
Not enough data
9.6
8
Not enough data
9.4
11
Not enough data
8.9
11
Payment Types
Not enough data
9.3
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Enterprise Payment
Not enough data
Feature Not Available
Invoice Management
Not enough data
9.3
9
Not enough data
9.1
11
Not enough data
9.1
9
Invoice Processing
Not enough data
8.9
9
Not enough data
9.6
17
Not enough data
9.0
12
Not enough data
9.0
12
Analytics
Not enough data
8.9
9
Not enough data
Feature Not Available
Not enough data
8.8
8
Integration
Not enough data
8.3
13
Not enough data
8.7
14
Not enough data
8.1
8
Risk
Not enough data
7.5
8
Not enough data
9.1
11
Not enough data
8.8
10
Recovery
Not enough data
9.0
7
Not enough data
7.8
10
Audit
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
12
Fraud
Not enough data
9.2
10
Not enough data
9.2
11
Not enough data
9.3
10
Agentic AI - AP Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Global Shipping
8.0
16
Not enough data
7.3
17
Not enough data
6.7
16
Not enough data
7.1
16
Not enough data
Payments and Pricing
6.9
15
Not enough data
6.6
16
Not enough data
7.2
17
Not enough data
6.7
16
Not enough data
6.2
17
Not enough data
Global ecommerce management
7.3
16
Not enough data
7.0
15
Not enough data
7.3
16
Not enough data
7.1
15
Not enough data
Portals
7.0
14
Not enough data
6.3
14
Not enough data
Feature Not Available
Not enough data
Tracking
8.3
211
Not enough data
6.5
139
Not enough data
6.8
138
Not enough data
7.7
176
Not enough data
7.3
159
Not enough data
7.6
161
Not enough data
Integrations
7.1
188
Not enough data
Remittance
7.8
187
Not enough data
7.1
165
Not enough data
6.2
140
Not enough data
7.1
155
Not enough data
Agentic AI - Sales Tax and VAT Compliance
7.3
33
Not enough data
6.6
29
Not enough data
Tax Planning
8.7
15
Feature Not Available
8.8
16
Feature Not Available
9.0
15
Feature Not Available
8.9
15
Not enough data
Tax Filing
9.2
16
Not enough data
8.9
16
Not enough data
9.1
18
Not enough data
Workflows
8.8
18
Not enough data
9.0
15
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avalara and Trolley are categorized as Corporate Tax
Reviews
Reviewers' Company Size
Avalara
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trolley
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
12.0%
Retail
11.7%
Accounting
9.3%
Manufacturing
8.7%
Wholesale
6.1%
Other
52.1%
Information Technology and Services
11.6%
Translation and Localization
9.3%
Education Management
9.3%
Marketing and Advertising
9.3%
Entertainment
7.0%
Other
53.5%
Discussions
How much does avalara cost?
2 Comments
Official Response from Avalara
Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business.Read more
Has anyone using Avalara experience issues with this service recently 2021?
2 Comments
Official Response from Avalara
Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
Official Response from Avalara
Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file...Read more
Can I use this for receiving money from clients?
1 Comment
SF
At The University of Tennessee Knoxville, it is used to send money to students. We use Flywire to receive funds.Read more
Trolley has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
