G2 reviewers report that Avalara significantly outperforms Thomson Reuters ONESOURCE in overall user satisfaction, with Avalara receiving a much higher G2 Score. Users appreciate Avalara's ability to streamline the monthly sales and use tax process, highlighting features like automated tracking of exemption certificates.
Users say that Avalara excels in ease of use, with many praising its intuitive interface and customer service. One reviewer noted, "I like the customer service when a question arises," which reflects the positive support experience that Avalara provides.
Reviewers mention that Thomson Reuters ONESOURCE is integrated well within ERP systems, making tax calculations straightforward and efficient. However, the overall user experience is less favorable compared to Avalara, as evidenced by its lower satisfaction ratings.
According to verified reviews, Avalara's implementation process is praised for its quick setup, with users noting how it automates complex tasks, such as tracking resales by client accr number, which reduces manual workload significantly.
Users highlight that while Thomson Reuters ONESOURCE offers useful features for tax calculations, it struggles to match the level of support and user satisfaction that Avalara consistently delivers, as reflected in the stark difference in the number of recent reviews.
G2 reviewers indicate that Avalara's product direction is viewed positively, with users feeling confident in its ongoing development and support. In contrast, Thomson Reuters ONESOURCE has received mixed feedback regarding its future direction, which may impact long-term user trust.
Pricing
Entry-Level Pricing
Avalara
No pricing available
Thomson Reuters ONESOURCE
No pricing available
Free Trial
Avalara
Free Trial is available
Thomson Reuters ONESOURCE
No trial information available
Ratings
Meets Requirements
8.1
458
8.3
14
Ease of Use
8.0
604
7.5
14
Ease of Setup
7.2
437
Not enough data
Ease of Admin
7.6
283
Not enough data
Quality of Support
6.8
457
6.7
13
Has the product been a good partner in doing business?
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
ONESOURCE is a cloud-based tax determination software that is all-in-one - if you need tax software for your business and/or a determination tax solution, it...Read more
What is ONESOURCE software?
1 Comment
VW
ONESOURCE is the name of our tax solution - whether you need to manage direct taxes on your business or taxes on everything you're selling and shipping to...Read more
What is ONESOURCE tax engine?
1 Comment
VW
The ONESOURCE solution is an all-in one tax solution where you purchase only what you need based on your particular tax situation. IF you are looking for a...Read more
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