# Avalara, Lappa vs CCH® SureTax® Platform Comparison

| | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.9 out of 5 | 3.1 out of 5 | 
| **Total Reviews** | 815 | 151 | 12 | 
| **Largest Market Segment** | Mid-Market (49.9% of reviews) | Small-Business (64.7% of reviews) | Small-Business (45.5% of reviews) | 
| **Entry Level Price** | No pricing available | $55.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (68 reviews)
- Tax Automation (55 reviews)

Cons:
- Poor Customer Support (52 reviews)
- Improvement Needed (44 reviews)

### Lappa

Pros:
- Tax Automation (19 reviews)
- Ease of Filing (14 reviews)

Cons:
- Complex Interface (13 reviews)
- Improvement Needed (6 reviews)

### CCH® SureTax® Platform

Pros:
- Reporting (1 reviews)

Cons:
- Improvement Needed (1 reviews)

---
## Ratings Comparison
| Rating | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
  | **Meets Requirements** | 8.1 (490 reviews) | 9.7 (144 reviews) | 7.5 (10 reviews) | 
  | **Ease of Use** | 8.0 (636 reviews) | 9.3 (146 reviews) | 6.1 (9 reviews) | 
  | **Ease of Setup** | 7.2 (459 reviews) | 9.4 (70 reviews) | Not enough data | 
  | **Ease of Admin** | 7.6 (291 reviews) | 9.4 (18 reviews) | Not enough data | 
  | **Quality of Support** | 6.8 (488 reviews) | 9.7 (137 reviews) | 5.7 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (297 reviews) | 9.6 (18 reviews) | 6.0 (5 reviews) | 
  | **Product Direction (% positive)** | 7.6 (485 reviews) | 9.7 (132 reviews) | 1.8 (10 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Lappa

#### Entry-Level Pricing

Plan: Standard

Price: $55.00 Per Month

Description: Most popular option for your Tax Compliance

Key Features:
- Sales Tax Calculation & Reporting
- Threshold Tracking
- 1 State Free Auto-Submission

[Browse all 3 editions](https://www.g2.com/products/lappa/pricing)

#### Free Trial

Yes

### CCH® SureTax® Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Lappa** | N/A | N/A |
| **CCH® SureTax® Platform** | N/A | N/A |

#### Global Shipping

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Integration** | 8.0 (16 reviews) | Not enough data | Not enough data | 
| **Reporting** | 7.3 (17 reviews) | Not enough data | Not enough data | 
| **Labels** | 6.7 (16 reviews) | Not enough data | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | Not enough data | Not enough data | 
| **Currency** | 6.6 (16 reviews) | Not enough data | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | Not enough data | 
| **Cost** | 6.7 (16 reviews) | Not enough data | Not enough data | 
| **Pricing** | 6.2 (17 reviews) | Not enough data | Not enough data | 

#### Global ecommerce management

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | Not enough data | 

#### Portals

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 239 |
| **Lappa** | 9.5/10 | 92 |
| **CCH® SureTax® Platform** | N/A | N/A |

#### Tracking

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Sales Tax** | 8.3 (213 reviews) | 9.7 (73 reviews) | Not enough data | 
| **VAT** | 6.5 (139 reviews) | 9.8 (82 reviews) | Not enough data | 
| **GST** | 6.8 (138 reviews) | 9.6 (57 reviews) | Not enough data | 
| **Exemptions** | 7.7 (176 reviews) | 9.6 (71 reviews) | Not enough data | 
| **Adjustments** | 7.3 (159 reviews) | Feature Not Available | Not enough data | 
| **Localization** | 7.6 (163 reviews) | 9.6 (62 reviews) | Not enough data | 

#### Integrations

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Integrations** | 7.1 (188 reviews) | 9.7 (77 reviews) | Not enough data | 

#### Remittance

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Returns** | 7.8 (188 reviews) | 9.8 (83 reviews) | Not enough data | 
| **Notifications** | 7.1 (165 reviews) | 9.7 (78 reviews) | Not enough data | 
| **Global/Cross Borders** | 6.2 (140 reviews) | Feature Not Available | Feature Not Available | 
| **Analytics** | 7.1 (156 reviews) | 9.6 (79 reviews) | Not enough data | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (33 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.6 (29 reviews) | 9.0 (10 reviews) | Not enough data | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Lappa** | N/A | N/A |
| **CCH® SureTax® Platform** | N/A | N/A |

#### Tax Planning

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Strategies** | 8.7 (15 reviews) | Not enough data | Not enough data | 
| **Exemptions** | 8.8 (16 reviews) | Not enough data | Not enough data | 
| **Credits** | 9.0 (15 reviews) | Not enough data | Not enough data | 
| **Estimations** | 8.9 (15 reviews) | Not enough data | Not enough data | 

#### Tax Filing

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Calculations** | 9.2 (16 reviews) | Not enough data | Not enough data | 
| **Rules & Regulations** | 8.9 (16 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.1 (18 reviews) | Not enough data | Not enough data | 

#### Workflows

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Integrations** | 8.8 (18 reviews) | Not enough data | Not enough data | 
| **Importing** | 9.0 (15 reviews) | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Lappa** | N/A | N/A |
| **CCH® SureTax® Platform** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)

**Unique to Avalara (3):** [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce), [SAP Store Software](https://www.g2.com/categories/sap-store), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)




---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Lappa | CCH® SureTax® Platform | 
|---|---|---|---|
| **Small-Business** | 37.9% | 64.7% | 45.5% | 
| **Mid-Market** | 49.9% | 32.7% | 45.5% | 
| **Enterprise** | 12.2% | 2.7% | 9.1% | 

### By Industry

#### Avalara

- **Computer Software:** 12.0%
- **Retail:** 11.8%
- **Accounting:** 9.3%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.1%
- **Information Technology and Services:** 4.7%
- **Consumer Goods:** 3.9%
- **Construction:** 3.5%
- **Non-Profit Organization Management:** 2.3%
- **Telecommunications:** 2.0%
- **Other:** 35.9%

#### Lappa

- **Information Technology and Services:** 15.4%
- **Computer Software:** 12.8%
- **Marketing and Advertising:** 11.4%
- **Accounting:** 8.7%
- **Retail:** 4.0%
- **Computer & Network Security:** 3.4%
- **Management Consulting:** 2.7%
- **Wholesale:** 2.7%
- **Outsourcing/Offshoring:** 2.7%
- **Consumer Services:** 2.0%
- **Other:** 34.2%

#### CCH® SureTax® Platform

- **Accounting:** 58.3%
- **Information Technology and Services:** 16.7%
- **Law Practice:** 8.3%
- **Human Resources:** 8.3%
- **Financial Services:** 8.3%

---
## Alternatives

### Alternatives to Avalara

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (88 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (41 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (237 reviews)
- [Intuit ProConnect Tax](https://www.g2.com/products/intuit-proconnect-tax/reviews) — 4.4/5 stars (277 reviews)

### Alternatives to Lappa

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (237 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (327 reviews)
- [DAVO Sales Tax](https://www.g2.com/products/davo-sales-tax/reviews) — 4.8/5 stars (116 reviews)
- [FastSpring](https://www.g2.com/products/fastspring/reviews) — 4.5/5 stars (187 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (88 reviews)
- [Quaderno](https://www.g2.com/products/quaderno/reviews) — 4.7/5 stars (25 reviews)

### Alternatives to CCH® SureTax® Platform

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (376 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (327 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (88 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (237 reviews)
- [FastSpring](https://www.g2.com/products/fastspring/reviews) — 4.5/5 stars (187 reviews)
- [DualEntry](https://www.g2.com/products/dualentry/reviews) — 4.9/5 stars (122 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Lappa

- Title: [What is LOVAT used for?](https://www.g2.com/discussions/what-is-lovat-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "LOVAT serves as an all-in-one solution for global VAT/Sales tax/EPR liabilities. It allows to collect data across any sales channels and then prepare and..."

### CCH® SureTax® Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-lappa-vs-cch-suretax-platform)