G2 reviewers report that FastSpring excels in customer support, with users highlighting their knowledgeable account managers and the ability to resolve issues effectively. This level of support is particularly beneficial for small businesses looking for reliable assistance in their e-commerce operations.
Users say that FastSpring simplifies the complexities of e-commerce, making it easier for businesses to focus on selling online. Reviewers appreciate features like multiple payment modes and the ability to offer discounts, which enhance the overall selling experience.
According to verified reviews, Avalara is recognized for its automation capabilities, particularly in streamlining the monthly sales tax process. Users value how it organizes and stores exemption certificates, which can save time and reduce administrative burdens.
Reviewers mention that while Avalara provides solid customer service, it may not match the level of support offered by FastSpring. Some users have expressed a desire for more responsive assistance when questions arise, indicating a potential area for improvement.
G2 reviewers highlight that FastSpring's ease of setup is a significant advantage, with many users noting a smooth onboarding experience. This is particularly appealing for small businesses that may lack extensive technical resources.
Users indicate that while Avalara serves a broader market, its focus on mid-market clients may leave small businesses feeling less catered to. This could be a consideration for smaller enterprises looking for a solution tailored to their specific needs.
Pricing
Entry-Level Pricing
Avalara
No pricing available
FastSpring
No pricing available
Free Trial
Avalara
Free Trial is available
FastSpring
Free Trial is available
Ratings
Meets Requirements
8.1
458
9.1
153
Ease of Use
8.0
604
8.8
153
Ease of Setup
7.2
437
8.2
110
Ease of Admin
7.6
283
8.9
109
Quality of Support
6.8
457
9.1
149
Has the product been a good partner in doing business?
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
Is the affiliation platform more easy to use than when it was created?
1 Comment
CG
Hi Jean, thank you for your question. We have made some significant changes to our affiliate program over the years in an effort to make it easier to use for...Read more
Has anybody had a successful relationship with this business?
1 Comment
MH
Frankly speaking, I started to get along well with my business only when I started to take seriously the need to use different documents. For example,...Read more
How much does FastSpring cost?
1 Comment
EM
FastSpring has 2 pricing options: An 8.9% fee of the total transaction value of the transaction. A 5.9% fee of the total transaction's value, plus 95 cents...Read more
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