# Avalara vs Docusign Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Docusign excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate features like the ability to easily mark signature locations and save their signatures for future use, making document execution seamless.
- **Users say** that Avalara provides a solid solution for tax automation, particularly highlighting its ability to accurately calculate taxes based on customer location. This feature significantly reduces the complexity of invoicing, allowing users to focus on their core business activities.
- **Reviewers mention** that Docusign's setup process is notably straightforward, with many users noting that the initial onboarding was quick and hassle-free. This ease of setup is a significant advantage for businesses looking to implement e-signature solutions without extensive training.
- **According to verified reviews** , Avalara faces some challenges in terms of support quality, with users expressing a desire for more responsive customer service. While the software itself is effective, the support experience can be a point of frustration for some users.
- **G2 reviewers highlight** Docusign's robust document routing capabilities, which automatically send documents to the next designated signer. This feature enhances workflow efficiency, making it easier for teams to manage document approvals in a timely manner.
- **Users report** that while Avalara is generally easy to use, it requires a solid understanding of tax regulations to maximize its potential. Once users are familiar with the system, they find it reliable for maintaining compliance without constant oversight.



| | Avalara | Docusign | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 816 | 2,610 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (40.0% of reviews) | 
| **Entry Level Price** | No pricing available | $10.00 1 User Per Month | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (68 reviews)
- Tax Automation (55 reviews)

Cons:
- Poor Customer Support (52 reviews)
- Improvement Needed (44 reviews)

### Docusign

Pros:
- Ease of Use (66 reviews)
- Electronic Signing (48 reviews)

Cons:
- Expensive (23 reviews)
- Pricing Issues (16 reviews)

---
## Ratings Comparison
| Rating | Avalara | Docusign | 
|---|---|---|
  | **Meets Requirements** | 8.1 (491 reviews) | 9.1 (2092 reviews) | 
  | **Ease of Use** | 8.0 (637 reviews) | 9.0 (2109 reviews) | 
  | **Ease of Setup** | 7.2 (460 reviews) | 8.5 (807 reviews) | 
  | **Ease of Admin** | 7.6 (291 reviews) | 8.4 (718 reviews) | 
  | **Quality of Support** | 6.8 (489 reviews) | 8.3 (1578 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (297 reviews) | 8.3 (701 reviews) | 
  | **Product Direction (% positive)** | 7.6 (486 reviews) | 8.6 (2057 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Docusign

#### Entry-Level Pricing

Plan: Personal

Price: $10.00 1 User Per Month

Description: Built for Personal Use

Key Features:
- Send documents for eSignature: 5/month
- Single user only

[Browse all 5 editions](https://www.g2.com/products/docusign/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Signature

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Docusign** | 8.4/10 | 1948 |

#### Signature Process

| Feature | Avalara | Docusign | 
|---|---|---|
| **Document Signing** | Not enough data | 9.5 (1838 reviews) ✓ Verified | 
| **Reminders and Expirations** | Not enough data | 8.9 (1697 reviews) ✓ Verified | 
| **Sign-In Process** | Not enough data | 9.0 (1768 reviews) ✓ Verified | 
| **Mobile Signatures** | Not enough data | 8.8 (1450 reviews) ✓ Verified | 
| **Signature Workflow** | Not enough data | 9.0 (1695 reviews) ✓ Verified | 
| **Bulk Digital Signatures ** | Not enough data | 8.6 (1291 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.4 (1302 reviews) ✓ Verified | 
| **Signature Document Creation** | Not enough data | 8.9 (1647 reviews) ✓ Verified | 

#### Agentic AI - E-Signature

| Feature | Avalara | Docusign | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (29 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (28 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 
| **Decision Making** | Not enough data | 7.4 (27 reviews) | 

#### Security and Scalability

| Feature | Avalara | Docusign | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 9.1 (1446 reviews) ✓ Verified | 
| **Signature History and Audit** | Not enough data | 9.2 (1528 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 9.0 (1281 reviews) ✓ Verified | 

#### Platform

| Feature | Avalara | Docusign | 
|---|---|---|
| **Custom Branding** | Not enough data | 8.2 (695 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.5 (761 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | 8.2 (592 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.9 (789 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 8.3 (593 reviews) ✓ Verified | 

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Docusign** | N/A | N/A |

#### Global Shipping

| Feature | Avalara | Docusign | 
|---|---|---|
| **Integration** | 8.0 (16 reviews) | Not enough data | 
| **Reporting** | 7.3 (17 reviews) | Not enough data | 
| **Labels** | 6.7 (16 reviews) | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Docusign | 
|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | Not enough data | 
| **Currency** | 6.6 (16 reviews) | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | 
| **Cost** | 6.7 (16 reviews) | Not enough data | 
| **Pricing** | 6.2 (17 reviews) | Not enough data | 

#### Global ecommerce management

| Feature | Avalara | Docusign | 
|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | 

#### Portals

| Feature | Avalara | Docusign | 
|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 240 |
| **Docusign** | N/A | N/A |

#### Tracking

| Feature | Avalara | Docusign | 
|---|---|---|
| **Sales Tax** | 8.3 (214 reviews) | Not enough data | 
| **VAT** | 6.5 (139 reviews) | Not enough data | 
| **GST** | 6.8 (138 reviews) | Not enough data | 
| **Exemptions** | 7.7 (176 reviews) | Not enough data | 
| **Adjustments** | 7.3 (159 reviews) | Not enough data | 
| **Localization** | 7.6 (163 reviews) | Not enough data | 

#### Integrations

| Feature | Avalara | Docusign | 
|---|---|---|
| **Integrations** | 7.1 (189 reviews) | Not enough data | 

#### Remittance

| Feature | Avalara | Docusign | 
|---|---|---|
| **Returns** | 7.8 (189 reviews) | Not enough data | 
| **Notifications** | 7.1 (165 reviews) | Not enough data | 
| **Global/Cross Borders** | 6.2 (140 reviews) | Not enough data | 
| **Analytics** | 7.1 (156 reviews) | Not enough data | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Docusign | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.6 (29 reviews) | Not enough data | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Docusign** | N/A | N/A |

#### Tax Planning

| Feature | Avalara | Docusign | 
|---|---|---|
| **Strategies** | 8.7 (15 reviews) | Not enough data | 
| **Exemptions** | 8.8 (16 reviews) | Not enough data | 
| **Credits** | 9.0 (15 reviews) | Not enough data | 
| **Estimations** | 8.9 (15 reviews) | Not enough data | 

#### Tax Filing

| Feature | Avalara | Docusign | 
|---|---|---|
| **Calculations** | 9.2 (16 reviews) | Not enough data | 
| **Rules & Regulations** | 8.9 (16 reviews) | Not enough data | 
| **Reporting** | 9.1 (18 reviews) | Not enough data | 

#### Workflows

| Feature | Avalara | Docusign | 
|---|---|---|
| **Integrations** | 8.8 (18 reviews) | Not enough data | 
| **Importing** | 9.0 (15 reviews) | Not enough data | 

### E-Signature APIs

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Docusign** | 8.7/10 | 7 |

#### Functionality

| Feature | Avalara | Docusign | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (7 reviews) | 
| **API Call Speed** | Not enough data | 8.9 (6 reviews) | 
| **Breadth Of Functionality** | Not enough data | 8.3 (6 reviews) | 

#### Support

| Feature | Avalara | Docusign | 
|---|---|---|
| **Professional Support** | Not enough data | 8.1 (6 reviews) | 
| **Community Support** | Not enough data | 8.3 (7 reviews) | 
| **Documentation** | Not enough data | 8.6 (7 reviews) | 

### Google Workspace Office Tools

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Docusign** | N/A | N/A |

#### Agentic AI - Google Workspace Office Tools

| Feature | Avalara | Docusign | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Docusign** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Docusign | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Avalara (3):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance), [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)

**Unique to Docusign (3):** [E-Signature Software](https://www.g2.com/categories/e-signature), [E-Signature APIs Software](https://www.g2.com/categories/e-signature-apis), [Google Workspace Office Tools ](https://www.g2.com/categories/google-workspace-office-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Docusign | 
|---|---|---|
| **Small-Business** | 37.9% | 40.0% | 
| **Mid-Market** | 50.0% | 37.6% | 
| **Enterprise** | 12.1% | 22.4% | 

### By Industry

#### Avalara

- **Computer Software:** 12.0%
- **Retail:** 11.8%
- **Accounting:** 9.4%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.1%
- **Information Technology and Services:** 4.6%
- **Consumer Goods:** 3.9%
- **Construction:** 3.5%
- **Non-Profit Organization Management:** 2.3%
- **Telecommunications:** 2.0%
- **Other:** 35.9%

#### Docusign

- **Real Estate:** 9.4%
- **Computer Software:** 9.0%
- **Information Technology and Services:** 8.0%
- **Financial Services:** 5.2%
- **Marketing and Advertising:** 4.9%
- **Internet:** 4.0%
- **Insurance:** 3.4%
- **Construction:** 3.2%
- **Hospital & Health Care:** 2.7%
- **Accounting:** 2.5%
- **Other:** 47.9%

---
## Alternatives

### Alternatives to Avalara

- [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) — 4.4/5 stars (466 reviews)
- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (252 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (90 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.4/5 stars (288 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (377 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (42 reviews)
- [ONESOURCE](https://www.g2.com/products/thomson-reuters-onesource/reviews) — 3.8/5 stars (30 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (237 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)

### Alternatives to Docusign

- [OneSpan Sign](https://www.g2.com/products/onespan-sign/reviews) — 4.7/5 stars (778 reviews)
- [Xodo Sign](https://www.g2.com/products/xodo-sign/reviews) — 4.8/5 stars (2833 reviews)
- [Foxit eSign](https://www.g2.com/products/foxit-esign/reviews) — 4.6/5 stars (1477 reviews)
- [GetAccept](https://www.g2.com/products/getaccept/reviews) — 4.6/5 stars (1245 reviews)
- [Lumin for G Suite](https://www.g2.com/products/lumin-for-g-suite/reviews) — 4.5/5 stars (816 reviews)
- [Formstack Sign](https://www.g2.com/products/formstack-sign/reviews) — 4.8/5 stars (416 reviews)
- [DocHub](https://www.g2.com/products/dochub/reviews) — 4.6/5 stars (238 reviews)
- [Conga Sign](https://www.g2.com/products/conga-sign/reviews) — 4.3/5 stars (42 reviews)
- [Box](https://www.g2.com/products/box/reviews) — 4.2/5 stars (5252 reviews)
- [Adobe Acrobat](https://www.g2.com/products/adobe-acrobat/reviews) — 4.5/5 stars (5126 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Docusign

- Title: [What is the difference between an electronic signature and a digital signature?](https://www.g2.com/discussions/electronic-vs-digital-signature) — 5 comments, 3 upvotes *(includes official response)*
  > **Top comment:** "Electronic signatures, e-signatures, are a broad category of methods for signing a record or a document. A digital signature is a type of e-signature that..."
- Title: [Is there a trial or free download available?](https://www.g2.com/discussions/is-there-a-trial-or-free-download-available-b4ebc09e-c145-453f-9e10-89b0fbc8340f) — 4 comments, 1 upvote
  > **Top comment:** "There is a 30-day free trial available. "
- Title: [how to docusign a pdf](https://www.g2.com/discussions/how-to-docusign-a-pdf) — 3 comments
  > **Top comment:** "Docusign has some nice web and mobile features for using e-signature"
- Title: [What is DocuSign used for?](https://www.g2.com/discussions/docusign-what-is-docusign-used-for) — 2 comments
  > **Top comment:** "best for signing documents, new employees and more"
- Title: [Is DocuSign free with Google Workspace?](https://www.g2.com/discussions/is-docusign-free-with-google-workspace) — 2 comments
  > **Top comment:** "Yes
"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-docusign)