G2 reviewers report that Avalara excels in overall user satisfaction, reflected in its higher G2 Score of 69.04 compared to ClearTax's 42.24. Users appreciate Avalara's ability to streamline the monthly SUT process through automation, making tax management significantly easier.
According to verified reviews, Avalara has a substantial lead in the number of reviews, with 752 compared to ClearTax's 18. This suggests that Avalara's user experiences are more reliable and diverse, providing a broader perspective on its capabilities.
Users say that Avalara's customer support is a standout feature, with many praising the responsiveness and helpfulness of the service team. In contrast, while ClearTax also offers support, it lacks the same level of user feedback on this aspect, indicating potential areas for improvement.
Reviewers mention that Avalara's ease of use is a significant advantage, with a score of 8.0. Users highlight features like the organization and storage of exemption certificates, which simplify tax processes. ClearTax, while user-friendly, received a lower score of 7.6, suggesting it may not be as intuitive for all users.
G2 reviewers highlight Avalara's strong performance in meeting user requirements, scoring 8.1. Users appreciate its ability to track resales effectively, which is crucial for businesses. ClearTax, on the other hand, scored 6.9, indicating that some users may find it less adaptable to their specific needs.
According to recent user feedback, ClearTax shines with its mobile application, which users find attractive and easy to use. This feature is particularly beneficial for small businesses looking for convenience. However, Avalara's comprehensive automation features may appeal more to mid-market users who require robust tax solutions.
I didn’t know I was supposed to register — do I need to worry about past sales?
2 Comments
Official Response from Avalara
It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and...Read more
Do wholesale sales count toward NEXUS?
2 Comments
MS
It depends on the state. Along with advice from CPAs, I use the sales tax institute site to help...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
MS
Yes, you can file any return without Avalara's assistance. Their selling point is that they do it for free if you enroll in their SST return service. We file...Read more
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