G2 reviewers report that Avalara excels in overall user satisfaction, reflected in its higher G2 Score of 69.04 compared to ClearTax's 42.24. Users appreciate Avalara's ability to streamline the monthly SUT process through automation, making tax management significantly easier.
According to verified reviews, Avalara has a substantial lead in the number of reviews, with 752 compared to ClearTax's 18. This suggests that Avalara's user experiences are more reliable and diverse, providing a broader perspective on its capabilities.
Users say that Avalara's customer support is a standout feature, with many praising the responsiveness and helpfulness of the service team. In contrast, while ClearTax also offers support, it lacks the same level of user feedback on this aspect, indicating potential areas for improvement.
Reviewers mention that Avalara's ease of use is a significant advantage, with a score of 8.0. Users highlight features like the organization and storage of exemption certificates, which simplify tax processes. ClearTax, while user-friendly, received a lower score of 7.6, suggesting it may not be as intuitive for all users.
G2 reviewers highlight Avalara's strong performance in meeting user requirements, scoring 8.1. Users appreciate its ability to track resales effectively, which is crucial for businesses. ClearTax, on the other hand, scored 6.9, indicating that some users may find it less adaptable to their specific needs.
According to recent user feedback, ClearTax shines with its mobile application, which users find attractive and easy to use. This feature is particularly beneficial for small businesses looking for convenience. However, Avalara's comprehensive automation features may appeal more to mid-market users who require robust tax solutions.
Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business.Read more
Has anyone using Avalara experience issues with this service recently 2021?
2 Comments
Official Response from Avalara
Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
Official Response from Avalara
Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file...Read more
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