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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its Ticketing System, achieving a score of 9.2, which reviewers mention provides a robust and efficient way to manage customer inquiries and issues.
- Reviewers mention that TOPdesk shines in Incident Management, particularly with features like Automate Ticket Routing and Ticket Notifications, scoring 9.0 and 9.3 respectively, which users say significantly enhance response times and customer satisfaction.
- G2 users highlight that Autotask PSA's Quality of Support is rated at 8.1, but users on G2 note that TOPdesk outperforms it with a score of 9.0, indicating a more responsive and helpful support team.
- Users report that TOPdesk's Knowledge Base integration, scoring 8.5, is particularly beneficial for self-service, allowing customers to find solutions quickly, while Autotask PSA's score of 7.1 suggests room for improvement in this area.
- Reviewers mention that Autotask PSA's Time Tracking feature is well-received with a score of 8.9, but users say that TOPdesk's overall reporting capabilities, including Dashboards and Surveys, provide a more comprehensive view of performance with scores of 8.5 and 8.4 respectively.
- Users on G2 report that while Autotask PSA has a solid Asset Management feature with a score of 8.0, TOPdesk's score of 8.7 indicates a more advanced and user-friendly approach to managing assets effectively.
Pricing
Entry-Level Pricing
Autotask
No pricing availableTOPdesk
No pricing availableFree Trial
Autotask
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.5
24
Ease of Use
8.0
479
8.0
23
Ease of Setup
7.5
367
7.3
5
Ease of Admin
7.7
265
Not enough data
Quality of Support
8.2
416
8.8
20
Has the product been a good partner in doing business?
8.4
257
8.3
5
Product Direction (% positive)
8.5
445
9.5
24
Features by Category
Administration
8.0
178
8.8
10
|
Verified
8.0
180
8.3
10
|
Verified
8.1
182
8.8
10
|
Verified
Service Desk
9.1
185
8.8
10
|
Verified
8.5
182
8.3
10
|
Verified
8.4
182
8.2
10
|
Verified
Management
8.2
180
8.3
10
|
Verified
8.3
181
8.7
9
|
Verified
8.4
178
8.5
10
|
Verified
8.0
176
8.3
10
|
Verified
7.5
172
8.5
9
|
Verified
Functionality
9.2
180
9.0
10
|
Verified
8.4
177
8.0
9
8.6
180
8.8
10
|
Verified
8.3
178
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
8.8
19
8.4
236
8.4
20
8.4
235
9.1
19
7.0
230
8.6
18
7.3
231
8.1
18
Reporting
8.7
234
8.2
19
8.8
234
8.4
19
7.4
228
8.3
17
Access & Usability
6.1
230
8.6
15
7.9
230
8.8
18
7.2
225
8.8
16
7.6
223
8.0
16
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Education Management
7.1%
Other
60.7%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
TOPdesk has no discussions with answers
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