Compare Autotask and TOPdesk 
Featured Products
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskTOPdesk
Star Rating
(30)4.1 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TOPdeskSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to TOPdesk. Users appreciate its comprehensive Professional Services Automation (PSA) capabilities, which streamline help desk ticket management and enhance operational efficiency.
- Users say that Autotask's ticket workflow management is particularly effective, with features that allow for prioritization and assignment of tickets to technicians. This functionality is highlighted as a major advantage, making daily operations smoother for teams.
- According to verified reviews, TOPdesk shines in user-friendliness and customer support. Reviewers commend its straightforward configuration and layout, which allows for easy integration into various domains without the need for professional engineering assistance.
- Reviewers mention that while TOPdesk offers a solid ticketing system with useful features like report generation and auto population, it struggles to match the depth of automation and analytics that Autotask provides, which users find essential for enhancing their workflows.
- G2 reviewers highlight that Autotask's analytics and reporting capabilities are particularly beneficial, with users noting that these features help in making informed decisions and improving service delivery, a point where TOPdesk has room for improvement.
- Users express that both platforms have their strengths, but Autotask's higher volume of recent reviews indicates a more active user base, suggesting that it may be better suited for small businesses looking for robust service desk solutions, while TOPdesk appeals more to mid-market companies.
Pricing
Entry-Level Pricing
Autotask
No pricing availableTOPdesk
No pricing availableFree Trial
Autotask
No trial information availableTOPdesk
Free Trial is available
Ratings
Meets Requirements
8.5
464
8.5
24
Ease of Use
7.9
496
8.0
23
Ease of Setup
7.4
383
7.3
5
Ease of Admin
7.6
280
Not enough data
Quality of Support
8.2
431
8.8
20
Has the product been a good partner in doing business?
8.4
271
8.3
5
Product Direction (% positive)
8.4
462
9.5
24
Features by Category
Administration
8.0
179
8.8
10
|
Verified
8.0
181
8.3
10
|
Verified
8.1
183
8.8
10
|
Verified
Service Desk
9.1
186
8.8
10
|
Verified
8.4
183
8.3
10
|
Verified
8.4
184
8.2
10
|
Verified
Management
8.2
181
8.3
10
|
Verified
8.3
182
8.7
9
|
Verified
8.4
179
8.5
10
|
Verified
7.9
177
8.3
10
|
Verified
7.5
172
8.5
9
|
Verified
Functionality
9.2
181
9.0
10
|
Verified
8.3
178
8.0
9
8.5
181
8.8
10
|
Verified
8.3
179
8.5
10
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
174
|
Verified
Not enough data
7.2
181
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
179
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
175
|
Verified
Not enough data
6.4
166
Not enough data
6.8
171
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
167
Not enough data
6.8
166
Not enough data
6.6
164
Not enough data
6.6
163
Not enough data
Analytics
6.7
166
|
Verified
Not enough data
7.4
175
|
Verified
Not enough data
7.4
167
|
Verified
Not enough data
Administration
7.8
184
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
174
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
89
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
237
8.8
19
8.4
236
8.4
20
8.4
235
9.1
19
7.0
230
8.6
18
7.3
231
8.1
18
Reporting
8.7
234
8.2
19
8.8
234
8.4
19
7.4
227
8.3
17
Access & Usability
6.1
230
8.6
15
7.9
230
8.8
18
7.2
225
8.8
16
7.5
225
8.0
16
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and TOPdesk are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
TOPdesk has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TOPdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Computer Software
10.7%
Retail
7.1%
Primary/Secondary Education
7.1%
Higher Education
7.1%
Consumer Goods
7.1%
Other
60.7%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
TOPdesk has no discussions with answers
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