Compare Autotask and SysAid 
Featured Products
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSysAid
Star Rating
(740)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, which effectively helps in building and managing help desk tickets. Users appreciate its ability to prioritize and assign tickets to technicians, enhancing workflow efficiency.
- Users say that SysAid offers a robust help desk and ITSM features, making it a strong contender for organizations needing efficient incident and ticket management. Reviewers highlight its straightforward ticket creation process, which simplifies support for clients.
- According to verified reviews, Autotask's analytics and reporting capabilities are particularly praised, with users finding them helpful for operational insights. This feature contributes to its higher overall satisfaction score compared to SysAid.
- Reviewers mention that SysAid's automation features, including an AI-guided chatbot, significantly enhance its service delivery. This innovation helps streamline incident management and ensures proper handling of customer concerns, making it a focused help desk platform.
- G2 reviewers highlight that while Autotask has a solid ticketing system, it faces challenges in user experience, particularly in setup and administration, where SysAid tends to receive higher marks for ease of use and setup.
- Users report that Autotask's recent updates and technology introductions, such as enhanced ticket routing automations, are beneficial, but they still feel SysAid's overall support quality and responsiveness outshine Autotask, as reflected in their higher ratings for customer support.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Autotask
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.5
464
8.9
595
Ease of Use
7.9
496
8.9
598
Ease of Setup
7.4
383
8.5
525
Ease of Admin
7.6
279
8.8
519
Quality of Support
8.2
431
9.0
586
Has the product been a good partner in doing business?
8.4
270
9.1
511
Product Direction (% positive)
8.4
462
9.1
564
Features by Category
Ticket and Case Management
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
8.5
46
Not enough data
8.2
43
Not enough data
8.3
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
48
Not enough data
8.3
46
Not enough data
8.7
45
Not enough data
8.7
45
Administration
8.0
178
8.8
232
|
Verified
7.9
180
8.7
265
|
Verified
8.0
182
8.8
271
|
Verified
Service Desk
9.1
185
9.5
291
|
Verified
8.4
182
9.3
280
|
Verified
8.4
183
8.9
256
|
Verified
Management
8.2
180
8.7
252
|
Verified
8.3
181
9.0
255
|
Verified
8.4
178
8.7
236
|
Verified
7.9
176
8.6
238
|
Verified
7.5
171
8.3
180
|
Verified
Functionality
9.1
180
9.4
267
|
Verified
8.3
177
8.8
222
|
Verified
8.5
180
8.9
229
|
Verified
8.3
178
8.5
220
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
7.5
6
5.9
11
8.3
5
6.1
11
8.7
5
5.3
10
Not enough data
6.2
11
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
175
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.5
175
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
9.0
406
8.4
235
8.9
418
8.4
234
9.1
426
7.0
229
8.4
388
7.3
230
8.5
375
Reporting
8.7
233
8.6
415
8.8
233
8.4
388
7.4
226
8.3
325
Access & Usability
6.1
229
7.4
295
7.9
229
8.8
392
7.2
224
9.0
385
7.5
224
8.6
313
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and SysAid are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.5%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.4%
Information Technology and Services
14.3%
Hospital & Health Care
7.2%
Financial Services
4.5%
Banking
4.1%
Computer Software
3.1%
Other
66.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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