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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 1 Agent Per Year
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSysAid
Star Rating
(731)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system with a score of 9.2, while SysAid follows closely with a score of 9.4, indicating that both platforms provide robust ticket management features, but SysAid may offer slightly more advanced capabilities.
- Reviewers mention that SysAid's incident management features, particularly in automating ticket routing and prioritization, score higher (9.1) compared to Autotask PSA (8.2 and 8.5 respectively), suggesting that SysAid may provide a more efficient workflow for handling incidents.
- G2 users highlight that SysAid's quality of support is rated at 9.0, significantly higher than Autotask PSA's 8.1, indicating that users may find SysAid's customer service more responsive and helpful when issues arise.
- Users on G2 report that Autotask PSA's ease of use is rated at 7.9, which is lower than SysAid's 8.9, suggesting that SysAid may offer a more intuitive user interface that can enhance user experience and reduce the learning curve.
- Reviewers say that SysAid's reporting capabilities, particularly in analytics and dashboards, score higher (8.9) compared to Autotask PSA (8.2), indicating that SysAid may provide more comprehensive insights and data visualization options for users.
- Users report that Autotask PSA has a lower score in mobile usability (6.0) compared to SysAid (7.4), suggesting that SysAid may offer a more effective mobile experience for users who need to access the software on the go.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Autotask
No trial information availableSysAid
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.9
587
Ease of Use
8.0
479
8.9
590
Ease of Setup
7.5
367
8.5
519
Ease of Admin
7.7
265
8.8
516
Quality of Support
8.2
416
9.0
579
Has the product been a good partner in doing business?
8.4
257
9.1
508
Product Direction (% positive)
8.5
445
9.1
558
Features by Category
Ticket and Case Management
Not enough data
8.9
43
Not enough data
8.7
45
Not enough data
8.4
45
Not enough data
8.2
43
Not enough data
8.2
45
Not enough data
8.4
45
Not enough data
8.6
44
Not enough data
8.2
42
Generative AI
Not enough data
7.7
37
Not enough data
7.6
37
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
44
Not enough data
9.0
42
Not enough data
8.1
42
Not enough data
6.0
38
Not enough data
5.7
39
Platform
Not enough data
6.8
46
Not enough data
8.3
46
Not enough data
8.9
45
Not enough data
8.2
45
Not enough data
8.7
45
Not enough data
8.7
44
Administration
8.0
178
8.8
232
|
Verified
8.0
180
8.7
263
|
Verified
8.1
182
8.8
270
|
Verified
Service Desk
9.1
185
9.5
287
|
Verified
8.5
182
9.3
279
|
Verified
8.4
182
8.9
255
|
Verified
Management
8.2
180
8.7
251
|
Verified
8.3
181
9.0
254
|
Verified
8.4
178
8.7
236
|
Verified
8.0
176
8.7
236
|
Verified
7.5
172
8.3
180
|
Verified
Functionality
9.2
180
9.4
262
|
Verified
8.4
177
8.8
222
|
Verified
8.6
180
8.9
229
|
Verified
8.3
178
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
9.0
406
8.4
236
8.9
418
8.4
235
9.1
426
7.0
230
8.4
388
7.3
231
8.5
375
Reporting
8.7
234
8.6
415
8.8
234
8.4
388
7.4
228
8.3
325
Access & Usability
6.1
230
7.4
295
7.9
230
8.8
392
7.2
225
9.0
384
7.6
223
8.6
312
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and SysAid are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
SysAid is categorized as Help Desk and AIOps Platforms
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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