Compare Autotask and Syncro 
Featured Products
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Small-Business (90.0% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSyncro
Star Rating
(464)4.5 out of 5
Market Segments
Small-Business (90.0% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in ticket management, with features like the Smart Ticket Summary that helps users quickly grasp ticket histories, making it a robust choice for organizations needing detailed tracking and resolution capabilities.
- Users say Syncro stands out for its all-in-one functionality, particularly for IT management, as it integrates inventory management, invoicing, and remote assistance tools, which many find invaluable for streamlining operations.
- According to verified reviews, Autotask's implementation process is generally smooth, with users appreciating its intuitive onboarding features, while some Syncro users have noted that its setup can be more complex, requiring additional time to fully leverage its capabilities.
- Reviewers mention that Syncro offers a competitive price point, making it an attractive option for small businesses, especially those just starting out in IT services, while Autotask's pricing structure may be less accessible for smaller firms.
- Users highlight that Autotask provides a higher quality of support, with many praising its responsiveness and helpfulness, whereas Syncro, while generally effective, has received mixed feedback regarding the speed and depth of its customer service.
- G2 reviewers indicate that while both platforms have strong performance and reliability, Autotask's advanced features for project tracking and resource management are often seen as superior, giving it an edge for businesses that require detailed oversight of their projects.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
Autotask
No trial information availableSyncro
Free Trial is available
Ratings
Meets Requirements
8.5
464
8.8
344
Ease of Use
7.9
496
8.8
351
Ease of Setup
7.4
383
8.7
310
Ease of Admin
7.6
280
8.9
258
Quality of Support
8.2
431
8.5
318
Has the product been a good partner in doing business?
8.4
271
9.1
253
Product Direction (% positive)
8.4
462
9.0
342
Features by Category
Administration
8.0
179
Not enough data
8.0
181
Not enough data
8.1
183
Not enough data
Service Desk
9.1
186
Not enough data
8.4
183
Not enough data
8.4
184
Not enough data
Management
8.2
181
Not enough data
8.3
182
Not enough data
8.4
179
Not enough data
7.9
177
Not enough data
7.5
172
Not enough data
Functionality
9.2
181
Not enough data
8.3
178
Not enough data
8.5
181
Not enough data
8.3
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Monitoring and Management
Not enough data
8.8
284
Not enough data
8.5
278
Not enough data
8.2
273
Not enough data
8.1
282
Not enough data
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
44
Service Management
Not enough data
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Customer Management
8.0
181
|
Verified
8.4
157
7.2
177
|
Verified
7.0
147
6.1
174
|
Verified
6.2
145
7.2
181
|
Verified
7.4
153
Project Management
6.9
180
6.1
148
7.0
179
|
Verified
6.2
149
7.3
173
|
Verified
6.5
145
7.6
174
|
Verified
6.6
144
Accounting
7.2
173
6.9
145
7.3
175
|
Verified
7.7
154
6.4
166
7.2
153
6.8
171
6.3
139
6.5
168
|
Verified
6.1
137
Portfolio Management
6.8
167
6.3
137
6.8
166
6.2
136
6.6
164
6.3
138
6.6
163
6.1
134
Analytics
6.7
166
|
Verified
6.2
133
7.4
175
|
Verified
7.3
147
7.4
167
|
Verified
6.6
134
Administration
7.8
184
|
Verified
7.5
150
8.2
176
|
Verified
7.3
147
8.0
173
|
Verified
8.0
147
Platform
8.3
174
|
Verified
7.7
143
7.4
160
|
Verified
7.0
132
8.6
174
|
Verified
9.0
147
6.4
164
|
Verified
6.8
143
4.7
161
|
Verified
5.0
134
Generative AI
5.8
89
5.2
52
6.1
88
5.1
50
Artificial Intelligence - Professional Services Automation
5.2
33
4.9
13
4.9
32
4.8
14
6.1
32
5.8
16
Agentic AI - Professional Services Automation
5.5
33
5.2
14
5.5
33
5.1
13
Administration
Not enough data
8.4
205
Not enough data
8.4
201
Not enough data
7.2
183
Not enough data
8.9
209
Not enough data
8.2
198
Not enough data
8.1
202
Maintenance
Not enough data
8.9
215
Not enough data
7.6
176
Communication
Not enough data
8.0
193
Not enough data
5.1
164
Not enough data
5.0
165
Not enough data
6.2
171
Security
Not enough data
7.9
177
Not enough data
8.0
181
Device Support
Not enough data
6.6
181
Not enough data
7.8
188
Not enough data
7.7
192
Performance
Not enough data
7.8
203
Generative AI
Not enough data
5.6
86
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
227
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.5
225
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.4
189
Not enough data
8.6
198
Not enough data
8.5
199
Not enough data
7.0
173
Not enough data
7.3
164
Not enough data
9.2
197
Not enough data
8.5
190
Platform
Not enough data
8.0
189
Not enough data
Feature Not Available
Not enough data
8.0
188
Not enough data
Feature Not Available
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Autotask and Syncro are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Syncro is categorized as Remote Monitoring & Management (RMM), Remote Support, Remote Desktop, and Endpoint Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
54.4%
Computer & Network Security
24.8%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.2%
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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