# Autotask vs SuperOps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in overall user satisfaction, with many users highlighting its reliability and efficiency in streamlining operations. One user mentioned that it has been a "great addition to our workflow," emphasizing its ability to keep everything organized.
- **Users say** SuperOps stands out for its exceptional customer support, with feedback noting that it is "beyond phenomenal." This level of support is particularly appreciated by users who are new to PSA or RMM, making the transition smoother.
- **Reviewers mention** that Autotask's integration capabilities with other Kaseya products, such as Datto RMM and IT Glue, significantly enhance workflow efficiency. Users appreciate not having to duplicate efforts across platforms, which saves time and reduces errors.
- **According to verified reviews** , SuperOps is praised for its user-friendly interface, which is especially beneficial for technicians who are new to the software. Users appreciate the continuous evolution of the platform and the quick resolution of bugs, contributing to a positive user experience.
- **G2 reviewers highlight** that while Autotask has a strong overall performance, some users have noted challenges with specific configurations to meet their unique workflow needs. This indicates that while it is powerful, it may require more customization for certain users.
- **Users report** that Autotask's comprehensive approach to IT services, including project management and billing, makes it a robust choice for small businesses. However, SuperOps is recognized for its competitive pricing, making it an attractive option for budget-conscious users looking for effective PSA solutions.



| | Autotask | SuperOps | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 579 | 133 | 
| **Largest Market Segment** | Small-Business (68.8% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

---
## Ratings Comparison
| Rating | Autotask | SuperOps | 
|---|---|---|
  | **Meets Requirements** | 8.5 (479 reviews) | 8.7 (115 reviews) | 
  | **Ease of Use** | 7.9 (521 reviews) | 9.0 (119 reviews) | 
  | **Ease of Setup** | 7.4 (408 reviews) | 9.0 (104 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 9.0 (100 reviews) | 
  | **Quality of Support** | 8.2 (446 reviews) | 9.4 (114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 9.2 (100 reviews) | 
  | **Product Direction (% positive)** | 8.4 (475 reviews) | 9.6 (115 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 204 |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Change Management** | 8.0 (178 reviews) | Not enough data | 
| **Asset Management** | 8.0 (181 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (187 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Help Desk** | 9.1 (188 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.4 (186 reviews) | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting** | 8.2 (183 reviews) | Not enough data | 
| **Administration Console** | 8.3 (183 reviews) | Not enough data | 
| **Access Management** | 8.3 (180 reviews) | Not enough data | 
| **Asset Management** | 7.9 (177 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Ticketing System** | 9.2 (186 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | Not enough data | 
| **Automation** | 8.3 (184 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Asset Tracking** | Not enough data | Feature Not Available | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | 

#### Service Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Scope

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |

#### Functionality

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | 

#### Analytics - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |

#### Asset Inventory

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | 
| **Asset Discovery** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Autotask | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 219 |
| **SuperOps** | 6.9/10 | 65 |

#### Customer Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Customer Profiles** | 8.0 (182 reviews) ✓ Verified | 8.2 (60 reviews) | 
| **Sales** | 7.2 (177 reviews) ✓ Verified | 6.9 (48 reviews) | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 6.0 (45 reviews) | 
| **Client Portal** | 7.2 (180 reviews) ✓ Verified | 7.6 (56 reviews) | 

#### Project Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Project Planning** | 6.9 (180 reviews) | 7.2 (55 reviews) | 
| **Project Tracking** | 7.1 (181 reviews) ✓ Verified | 7.1 (56 reviews) | 
| **Resource Definition** | 7.3 (172 reviews) ✓ Verified | 7.4 (48 reviews) | 
| **Resource Management** | 7.6 (174 reviews) ✓ Verified | 7.7 (50 reviews) | 

#### Accounting

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Revenue Recognition** | 7.2 (172 reviews) | 7.0 (45 reviews) | 
| **Invoice Management** | 7.3 (175 reviews) ✓ Verified | 6.9 (50 reviews) | 
| **Payments** | 6.4 (165 reviews) | 6.8 (44 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 6.2 (40 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 5.8 (40 reviews) | 

#### Portfolio Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Portfolio Definition** | 6.7 (166 reviews) | 6.3 (38 reviews) | 
| **Portfolio Performance** | 6.8 (165 reviews) | 6.3 (38 reviews) | 
| **Risk** | 6.6 (163 reviews) | 6.7 (40 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 6.4 (39 reviews) | 

#### Analytics

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Forecasting** | 6.7 (165 reviews) ✓ Verified | 5.9 (39 reviews) | 
| **Reporting** | 7.5 (182 reviews) ✓ Verified | 7.4 (52 reviews) | 
| **KPIs** | 7.4 (166 reviews) ✓ Verified | 7.0 (44 reviews) | 

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Standard Integrations** | 7.8 (189 reviews) ✓ Verified | 7.4 (59 reviews) | 
| **Workflow** | 8.2 (180 reviews) ✓ Verified | 7.7 (53 reviews) | 
| **Access Management** | 8.0 (173 reviews) ✓ Verified | 7.6 (50 reviews) | 

#### Platform

| Feature | Autotask | SuperOps | 
|---|---|---|
| **APIs** | 8.3 (175 reviews) ✓ Verified | 7.1 (42 reviews) | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 7.5 (38 reviews) | 
| **Performance and Reliability** | 8.5 (181 reviews) ✓ Verified | 8.3 (58 reviews) | 
| **Mobile** | 6.5 (163 reviews) ✓ Verified | 7.3 (52 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 4.0 (36 reviews) | 

#### Generative AI

| Feature | Autotask | SuperOps | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 6.1 (29 reviews) | 
| **AI Text Summarization** | 6.1 (87 reviews) | 6.3 (29 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.3 (35 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 

#### Communication 

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 256 |
| **SuperOps** | N/A | N/A |

#### Incident Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (237 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (236 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (238 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (231 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.3 (230 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Dashboards** | 8.7 (238 reviews) | Not enough data | 
| **Time Tracking** | 8.8 (240 reviews) | Not enough data | 
| **Surveys** | 7.4 (226 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Mobile** | 6.1 (229 reviews) | Not enough data | 
| **Self Service** | 7.9 (230 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (227 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 4.0 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 4.5 (14 reviews) | Not enough data | 
| **Decision Making** | 5.1 (14 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Analysis

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **IT Knowledge Management** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Autotask (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SuperOps (7):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | SuperOps | 
|---|---|---|
| **Small-Business** | 68.8% | 87.1% | 
| **Mid-Market** | 28.0% | 12.1% | 
| **Enterprise** | 3.2% | 0.8% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.7%
- **Computer & Network Security:** 17.0%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.2%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 3.9/5 stars (525 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1129 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1858 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (711 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1129 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (757 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1027 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (323 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### SuperOps

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-superops)