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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (87.3% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSuperOps
Star Rating
(126)4.5 out of 5
Market Segments
Small-Business (87.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its Help Desk functionality, achieving a rating of 9.1, which reviewers mention provides a robust support system for managing incidents effectively.
- Reviewers mention that SuperOps shines in its Ticketing System, with a high rating of 9.2, indicating that users appreciate its efficiency in automating ticket routing and prioritization, making incident management smoother.
- G2 users highlight that Autotask PSA's Quality of Support is rated at 8.1, which some users feel could be improved compared to SuperOps' impressive 9.5 rating, where users report a more responsive and helpful support team.
- Users on G2 note that SuperOps offers superior Ease of Use with a score of 9.0, while Autotask PSA's score of 7.9 suggests that some users find its interface less intuitive, impacting their overall experience.
- Reviewers mention that Autotask PSA's Asset Management features are rated at 8.0, but users report that SuperOps' asset management capabilities, rated at 8.7, provide more comprehensive tracking and reporting options.
- Users say that SuperOps' Automation features, rated at 8.5, are particularly praised for streamlining workflows, while Autotask PSA's automation capabilities, rated at 7.9, are seen as less effective in enhancing productivity.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
Autotask
No trial information availableSuperOps
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.7
112
Ease of Use
8.0
479
9.0
114
Ease of Setup
7.5
367
9.0
99
Ease of Admin
7.7
265
8.9
99
Quality of Support
8.2
416
9.4
111
Has the product been a good partner in doing business?
8.4
257
9.2
99
Product Direction (% positive)
8.5
445
9.7
112
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
91
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.9
92
Not enough data
Feature Not Available
Not enough data
8.1
81
Not enough data
8.8
86
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.0
91
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
16
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
7.7
16
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
16
Not enough data
7.7
16
Not enough data
7.5
14
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
83
Not enough data
8.3
78
Not enough data
7.7
60
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.1
39
Not enough data
7.3
38
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
81
Not enough data
8.3
77
Not enough data
7.5
62
Not enough data
7.6
73
Customer Management
8.0
181
|
Verified
8.2
59
7.1
178
|
Verified
6.9
48
6.1
175
|
Verified
6.0
45
7.2
180
|
Verified
7.6
56
Project Management
6.9
179
7.2
55
7.0
177
|
Verified
7.1
56
7.3
173
|
Verified
7.4
48
7.6
174
|
Verified
7.7
50
Accounting
7.2
173
7.0
45
7.3
172
|
Verified
6.9
50
6.5
166
6.8
44
6.8
170
6.2
40
6.5
168
|
Verified
5.8
40
Portfolio Management
6.8
168
6.3
38
6.8
167
6.3
38
6.6
165
6.7
40
6.6
164
6.4
39
Analytics
6.7
167
|
Verified
5.9
39
7.4
172
|
Verified
7.4
52
7.4
168
|
Verified
7.0
44
Administration
7.8
176
|
Verified
7.3
58
8.2
171
|
Verified
7.7
53
8.0
173
|
Verified
7.6
50
Platform
8.3
171
|
Verified
7.1
42
7.4
160
|
Verified
7.5
38
8.6
172
|
Verified
8.3
57
6.4
164
|
Verified
7.3
52
4.7
161
|
Verified
4.0
36
Generative AI
5.8
88
6.0
28
6.1
88
6.2
28
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Autotask and SuperOps are categorized as Professional Services Automation and IT Service Management (ITSM) Tools
Unique Categories
Autotask is categorized as Service Desk
SuperOps is categorized as Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Remote Support, Patch Management, IT Asset Management, Network Monitoring, and Enterprise IT Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
45.2%
Computer & Network Security
23.0%
Computer Networking
5.6%
Education Management
3.2%
Consulting
2.4%
Other
20.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
SuperOps has no discussions with answers
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