Compare Autotask and SuperOps 
Featured Products
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Small-Business (87.6% of reviews)
Entry-Level Pricing
No pricing available
$79.00 Per Month
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSuperOps
Star Rating
(130)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to SuperOps. Users appreciate its comprehensive features for managing help desk tickets, with one reviewer highlighting its ability to prioritize and assign tickets effectively, enhancing operational efficiency.
- Users say that SuperOps stands out for its ease of use, with many praising its intuitive interface that requires minimal training. One user noted that onboarding is effortless, which is a significant advantage for teams looking to get up and running quickly.
- Reviewers mention that Autotask's implementation process is robust, but some users have pointed out that it can be complex at times. In contrast, SuperOps has received feedback for its quick setup, with users appreciating the single-click installation for endpoint clients, making it a breeze for IT teams.
- According to verified reviews, Autotask provides strong analytics and reporting capabilities, which users find helpful for tracking performance and making informed decisions. This feature is particularly valued by those managing multiple projects and resources.
- G2 reviewers highlight the quality of support offered by SuperOps, with users reporting quick response times and effective assistance. One user mentioned that they could get help within 10 minutes, which is a crucial factor for teams needing immediate support.
- Users note that while Autotask has a broader range of features, SuperOps is rapidly evolving with frequent updates and new features. This adaptability is appreciated by users who value a platform that continuously improves and meets their changing needs.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
Autotask
No trial information availableSuperOps
Free Trial is available
Ratings
Meets Requirements
8.5
464
8.7
113
Ease of Use
7.9
496
9.0
117
Ease of Setup
7.4
383
9.0
102
Ease of Admin
7.6
280
9.0
100
Quality of Support
8.2
431
9.4
112
Has the product been a good partner in doing business?
8.4
271
9.2
100
Product Direction (% positive)
8.4
462
9.7
113
Features by Category
Administration
8.0
179
Not enough data
8.0
181
Not enough data
8.1
183
Not enough data
Service Desk
9.1
186
Not enough data
8.4
183
Not enough data
8.4
184
Not enough data
Management
8.2
181
Not enough data
8.3
182
Not enough data
8.4
179
Not enough data
7.9
177
Not enough data
7.5
172
Not enough data
Functionality
9.2
181
Not enough data
8.3
178
Not enough data
8.5
181
Not enough data
8.3
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
92
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.9
93
Not enough data
Feature Not Available
Not enough data
8.1
82
Not enough data
8.8
86
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.0
92
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.0
16
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
7.7
16
Monitoring - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
16
Not enough data
7.7
16
Not enough data
7.5
14
Analytics - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Security - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Network Performance - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
83
Not enough data
8.3
78
Not enough data
7.7
60
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.1
39
Not enough data
7.3
38
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
81
Not enough data
8.3
77
Not enough data
7.5
62
Not enough data
7.6
74
Customer Management
8.0
181
|
Verified
8.2
60
7.2
177
|
Verified
6.9
48
6.1
174
|
Verified
6.0
45
7.2
181
|
Verified
7.6
56
Project Management
6.9
180
7.2
55
7.0
179
|
Verified
7.1
56
7.3
173
|
Verified
7.4
48
7.6
174
|
Verified
7.7
50
Accounting
7.2
173
7.0
45
7.3
175
|
Verified
6.9
50
6.4
166
6.8
44
6.8
171
6.2
40
6.5
168
|
Verified
5.8
40
Portfolio Management
6.8
167
6.3
38
6.8
166
6.3
38
6.6
164
6.7
40
6.6
163
6.4
39
Analytics
6.7
166
|
Verified
5.9
39
7.4
175
|
Verified
7.4
52
7.4
167
|
Verified
7.0
44
Administration
7.8
184
|
Verified
7.4
59
8.2
176
|
Verified
7.7
53
8.0
173
|
Verified
7.6
50
Platform
8.3
174
|
Verified
7.1
42
7.4
160
|
Verified
7.5
38
8.6
174
|
Verified
8.3
58
6.4
164
|
Verified
7.3
52
4.7
161
|
Verified
4.0
36
Generative AI
5.8
89
6.1
29
6.1
88
6.3
29
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
227
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.5
225
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Autotask and SuperOps are categorized as Professional Services Automation and IT Service Management (ITSM) Tools
Unique Categories
Autotask is categorized as Service Desk
SuperOps is categorized as Remote Monitoring & Management (RMM), Unified Endpoint Management (UEM), Remote Support, Patch Management, IT Asset Management, Network Monitoring, and Enterprise IT Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
45.7%
Computer & Network Security
23.3%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.2%
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
SuperOps has no discussions with answers
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