Compare Autotask and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Small-Business (69.1% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
No pricing available
Free
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, which is particularly beneficial for managing help desk tickets. Users appreciate its ability to prioritize and assign tickets effectively, enhancing workflow efficiency.
- Users say that Spiceworks Cloud Help Desk stands out for its free access and strong community support. Many find its ticket submission and tracking features efficient, making it a go-to solution for small to mid-sized businesses looking for cost-effective help desk management.
- Reviewers mention that Autotask's analytics and reporting capabilities are highly valued, with users noting that these features help in gaining insights into operational performance, which is crucial for informed decision-making.
- According to verified reviews, Spiceworks Cloud Help Desk is praised for its ease of use and quick implementation. Users highlight the straightforward setup process and the ability to create knowledge base articles, which aids in resolving IT issues swiftly.
- G2 reviewers indicate that while Autotask has a higher overall satisfaction score, it faces challenges in mobile usability, with users expressing a desire for improved mobile features compared to Spiceworks, which offers a more robust mobile experience.
- Users report that Autotask's support quality is commendable, but Spiceworks Cloud Help Desk slightly edges it out in this area, with reviewers appreciating the responsive community and free support options that enhance their overall experience.
Pricing
Entry-Level Pricing
Autotask
No pricing availableSpiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Autotask
No trial information availableSpiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.5
463
8.6
286
Ease of Use
7.9
495
8.7
287
Ease of Setup
7.4
382
8.7
215
Ease of Admin
7.6
279
8.8
217
Quality of Support
8.2
430
8.4
235
Has the product been a good partner in doing business?
8.4
270
8.9
176
Product Direction (% positive)
8.4
461
8.1
286
Features by Category
Ticket and Case Management
Not enough data
8.2
13
|
Verified
Not enough data
8.3
13
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.3
10
Not enough data
8.8
7
|
Verified
Not enough data
8.8
11
|
Verified
Not enough data
8.1
12
|
Verified
Not enough data
9.0
8
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
12
|
Verified
Not enough data
9.3
12
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
6.0
5
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
9.2
10
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.0
11
|
Verified
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
185
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.1
180
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
176
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
174
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.4
174
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
Feature Not Available
8.4
235
8.8
125
8.4
234
9.3
131
7.0
229
8.2
113
7.3
230
8.2
102
Reporting
8.7
233
8.6
127
8.8
233
8.4
107
7.4
226
Feature Not Available
Access & Usability
6.1
229
8.1
98
7.9
229
8.9
106
7.2
224
8.9
89
7.5
224
Feature Not Available
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Spiceworks Cloud Help Desk are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
Spiceworks Cloud Help Desk is categorized as Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.5%
Computer & Network Security
17.3%
Computer Software
6.2%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.5%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 Comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
What is Spiceworks Cloud Help Desk used for?
1 Comment
AS
It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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