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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Enterprise (74.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskServiceNow IT Service Management
Star Rating
(1,205)4.4 out of 5
Market Segments
Enterprise (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Autotask and ServiceNow IT Service Management offer robust ticketing systems, ServiceNow's ticket prioritization feature is rated higher (9.0 vs. 8.5), with reviewers mentioning that it allows for more efficient handling of urgent issues.
- Reviewers mention that ServiceNow excels in change management (9.1 vs. 8.0), highlighting its comprehensive workflows that help organizations manage changes seamlessly, while Autotask's capabilities in this area are seen as more basic.
- G2 users indicate that ServiceNow's asset management features (8.8 vs. 8.0) provide better visibility and control over IT assets, with users praising its integration with other ITSM processes, whereas Autotask's asset management is perceived as less integrated.
- Users on G2 report that ServiceNow's reporting and analytics capabilities (8.9 vs. 8.2) are superior, with many reviewers appreciating the customizable dashboards that allow for deeper insights into service performance, which Autotask lacks.
- Reviewers mention that ServiceNow's knowledge base integration (8.7 vs. 7.3) is more effective, enabling users to find solutions quickly, while Autotask's knowledge base is often described as less comprehensive and harder to navigate.
- Users say that ServiceNow's mobile capabilities (8.0 vs. 6.0) are significantly better, allowing for on-the-go access to critical ITSM functions, which is a crucial feature for teams that require flexibility in their operations.
Pricing
Entry-Level Pricing
Autotask
No pricing availableServiceNow IT Service Management
No pricing availableFree Trial
Autotask
No trial information availableServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.5
447
8.9
774
Ease of Use
8.0
479
8.5
993
Ease of Setup
7.5
367
8.1
553
Ease of Admin
7.7
265
8.6
299
Quality of Support
8.2
416
8.5
702
Has the product been a good partner in doing business?
8.4
257
8.8
295
Product Direction (% positive)
8.5
445
8.8
752
Features by Category
Administration
8.0
178
9.0
233
|
Verified
8.0
180
8.7
223
|
Verified
8.1
182
8.8
235
|
Verified
Service Desk
9.1
185
9.1
244
|
Verified
8.5
182
9.2
245
|
Verified
8.4
182
9.0
235
|
Verified
Management
8.2
180
8.9
226
|
Verified
8.3
181
8.9
213
|
Verified
8.4
178
8.8
215
|
Verified
8.0
176
8.8
210
|
Verified
7.5
172
8.5
198
Functionality
9.2
180
9.3
231
|
Verified
8.4
177
8.8
220
8.6
180
8.7
220
|
Verified
8.3
178
8.9
221
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
7.3
42
5.8
11
7.5
41
6.2
11
7.7
43
5.9
11
7.5
41
6.1
11
7.4
41
5.3
10
7.1
41
6.2
11
7.6
43
Monitoring
Not enough data
8.9
223
|
Verified
Not enough data
9.0
232
|
Verified
Not enough data
9.1
235
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
235
|
Verified
Not enough data
9.0
227
Not enough data
8.7
219
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
120
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.5
26
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.6
26
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
9.0
302
8.4
236
8.9
301
8.4
235
9.1
307
7.0
230
8.7
296
7.3
231
8.7
289
Reporting
8.7
234
8.7
300
8.8
234
8.7
278
7.4
228
8.4
172
Access & Usability
6.1
230
8.0
235
7.9
230
8.7
288
7.2
225
8.5
256
7.6
223
8.8
164
Agentic AI - Service Desk
5.6
14
7.6
18
5.6
14
7.8
18
5.2
14
8.2
18
4.8
14
7.8
18
4.4
13
8.4
18
4.5
13
7.5
18
5.1
14
7.7
18
Categories
Categories
Shared Categories
Autotask and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
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