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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskProjectworks
Star Rating
(182)4.5 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask excels in its Quality of Support, scoring 8.2, while Projectworks outshines with a score of 9.1, indicating that users find Projectworks' support team more responsive and helpful in resolving issues.
- Reviewers mention that Projectworks offers superior Project Tracking capabilities, scoring 9.0 compared to Autotask's 7.0. Users appreciate the detailed tracking features in Projectworks that help them stay on top of project progress.
- G2 users highlight that Projectworks has a more user-friendly interface, reflected in its Ease of Use score of 8.9 versus Autotask's 8.0. This makes Projectworks a preferred choice for teams looking for a straightforward experience.
- Users on G2 note that Projectworks provides better Revenue Recognition features, scoring 9.2 compared to Autotask's 7.2. This is particularly beneficial for businesses needing accurate financial tracking.
- Reviewers say that Projectworks shines in Workflow management with a score of 9.2, while Autotask scores 8.2. Users appreciate the customizable workflows in Projectworks that enhance productivity.
- Users report that Autotask has a more robust Client Portal feature, scoring 7.2, compared to Projectworks' 5.3. However, they mention that Projectworks compensates with better overall project management features.
Pricing
Entry-Level Pricing
Autotask
No pricing availableProjectworks
Try Projectworks for free
Free Trial
Access all Projectworks features for 21 days, no credit card required.
- Time tracking
- Expenses
- Resourcing
Free Trial
Autotask
No trial information availableProjectworks
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.7
134
Ease of Use
8.0
479
8.8
136
Ease of Setup
7.5
367
8.5
111
Ease of Admin
7.7
265
8.7
86
Quality of Support
8.2
416
9.0
127
Has the product been a good partner in doing business?
8.4
257
9.5
84
Product Direction (% positive)
8.5
445
9.7
127
Features by Category
Tasks
Not enough data
8.0
74
Not enough data
7.9
72
Not enough data
7.4
66
Not enough data
7.1
62
Not enough data
6.9
62
Not enough data
7.0
61
Not enough data
7.2
60
Not enough data
7.2
56
Projects
Not enough data
8.1
71
Not enough data
7.6
66
Not enough data
6.6
60
Not enough data
7.6
61
Not enough data
7.3
61
Not enough data
9.0
74
Not enough data
6.9
60
Not enough data
7.4
58
Not enough data
6.5
53
Not enough data
9.1
74
Not enough data
6.8
57
Resource Management
Not enough data
7.7
64
Not enough data
8.6
68
Not enough data
8.5
72
Project Monitoring
Not enough data
7.7
66
Not enough data
8.4
75
Not enough data
8.4
68
Generative AI
Not enough data
4.8
42
Not enough data
4.8
41
Agentic AI - Project Management
Not enough data
5.2
33
Not enough data
5.5
33
Not enough data
6.1
33
Not enough data
4.9
33
Not enough data
5.2
33
Not enough data
4.6
33
Not enough data
5.3
33
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Cost Tracking
Not enough data
8.9
53
Not enough data
8.7
55
Not enough data
8.7
55
Planning
Not enough data
7.9
49
Not enough data
8.2
54
Not enough data
8.3
54
Optimization
Not enough data
8.1
51
Not enough data
8.5
55
Not enough data
7.1
48
Customer Management
8.0
181
|
Verified
7.9
15
7.1
178
|
Verified
7.4
13
6.1
175
|
Verified
5.4
13
7.2
180
|
Verified
5.3
12
Project Management
6.9
179
8.8
16
7.0
177
|
Verified
9.0
16
7.3
173
|
Verified
8.2
14
7.6
174
|
Verified
8.6
16
Accounting
7.2
173
9.2
14
7.3
172
|
Verified
8.7
15
6.5
166
8.5
12
6.8
170
9.2
12
6.5
168
|
Verified
9.0
16
Portfolio Management
6.8
168
8.1
12
6.8
167
8.2
11
6.6
165
7.4
11
6.6
164
7.4
11
Analytics
6.7
167
|
Verified
8.8
16
7.4
172
|
Verified
9.0
15
7.4
168
|
Verified
7.8
13
Administration
7.8
176
|
Verified
8.9
16
8.2
171
|
Verified
9.2
12
8.0
173
|
Verified
9.0
15
Platform
8.3
171
|
Verified
8.2
11
7.4
160
|
Verified
7.2
13
8.6
172
|
Verified
9.4
14
6.4
164
|
Verified
7.5
12
4.7
161
|
Verified
5.2
10
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Automation
Not enough data
7.9
28
Not enough data
8.0
29
Not enough data
7.5
31
Administration
Not enough data
8.5
33
Not enough data
7.2
29
Not enough data
8.5
32
Project management
Not enough data
6.5
30
Not enough data
6.5
24
Not enough data
8.1
30
Not enough data
7.5
28
Not enough data
8.2
30
Not enough data
5.8
25
Not enough data
8.0
32
Workload
Not enough data
7.9
32
Not enough data
7.6
28
Not enough data
7.7
25
Not enough data
8.3
29
Communication & Collaboration
Not enough data
6.2
26
Not enough data
5.9
25
Not enough data
7.1
28
Cost Management
Not enough data
8.8
34
Not enough data
9.0
35
Not enough data
8.7
32
Integration
Not enough data
7.4
23
Not enough data
8.5
28
Not enough data
7.6
26
Generative AI
Not enough data
4.8
18
Not enough data
5.7
17
Agentic AI - Work Management
Not enough data
6.9
9
Not enough data
6.1
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Time Tracking
Not enough data
9.3
81
Not enough data
9.3
80
Not enough data
9.0
80
Client Invoicing
Not enough data
8.9
75
Not enough data
Feature Not Available
Not enough data
8.5
70
Mobile Time Tracking
Not enough data
8.2
65
Administration
Not enough data
8.2
68
Not enough data
8.6
71
Not enough data
7.4
63
Not enough data
7.6
60
Not enough data
9.0
73
Platform
Not enough data
8.3
75
Not enough data
8.4
65
Not enough data
8.1
57
Not enough data
9.4
70
Not enough data
7.7
54
Not enough data
6.2
50
Categories
Categories
Shared Categories
Autotask and Projectworks are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Projectworks is categorized as Work Management, Resource Management, Project Cost Management, Time Tracking, and Project Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Projectworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
15.6%
Consulting
11.9%
Civil Engineering
11.3%
Computer Software
10.0%
Architecture & Planning
8.1%
Other
43.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
How do I Migrate all the data from one account to another account?
1 Comment
Official Response from Projectworks
When you come onboard with Projectworks we will do a data migration for you as a part of your implementation. At any time during your subscription we'll...Read more
How does ProjectWorks stores real-time data?
1 Comment
Official Response from Projectworks
Projectworks is hosted on Microsoft Azure, in the Australia Southeast Data Centre located in Melbourne. Security and performance is something our entire team...Read more
What is Projectworks used for?
1 Comment
Official Response from Projectworks
Projectworks is used by professional services/consulting businesses to manage their organizations. It offers functions designed for project, financial, and...Read more
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