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Compare Autotask and Projectworks 
Featured Products
At a Glance
Market Segments
Small-Business (68.5% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Autotask
Star Rating
(521)4.3 out of 5
Market Segments
Small-Business (68.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskProjectworks
Star Rating
(193)4.5 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, particularly for managing help desk tickets. Users appreciate its ability to prioritize and assign tickets efficiently, which enhances workflow and operational efficiency.
- Users say Projectworks shines in its real-time visibility features, allowing teams to track hours, resource allocation, and project scope effectively. This capability helps users make informed decisions, reducing guesswork and improving overall project management.
- According to verified reviews, Autotask has a higher overall G2 Score, indicating greater user satisfaction. Reviewers highlight its effective analytics and reporting tools, which are essential for tracking performance and making data-driven decisions.
- Reviewers mention that Projectworks offers an intuitive user interface, making it easy to navigate and use daily. This ease of use is particularly beneficial for teams looking to streamline their processes without a steep learning curve.
- G2 reviewers note that while Autotask has a solid feature set, some users have experienced challenges with configuration to meet specific workflow needs. This can lead to a steeper learning curve for teams with unique requirements.
- Users highlight that Autotask's ticket workflow management is particularly effective, with customizable automations that enhance operational efficiency. However, Projectworks users appreciate its consolidated platform for invoicing and forecasting, which simplifies previously complex processes.
Pricing
Entry-Level Pricing
Autotask
No pricing availableProjectworks
Try Projectworks for free
Free Trial
Access all Projectworks features for 21 days, no credit card required.
- Time tracking
- Expenses
- Resourcing
Free Trial
Autotask
No trial information availableProjectworks
Free Trial is available
Ratings
Meets Requirements
8.5
448
8.6
150
Ease of Use
8.0
480
8.7
152
Ease of Setup
7.5
368
8.1
127
Ease of Admin
7.7
265
8.7
93
Quality of Support
8.2
417
8.7
143
Has the product been a good partner in doing business?
8.4
257
9.5
91
Product Direction (% positive)
8.5
446
9.8
143
Features by Category
Tasks
Not enough data
8.0
76
Not enough data
8.0
77
Not enough data
7.6
73
Not enough data
7.1
67
Not enough data
6.8
64
Not enough data
7.0
68
Not enough data
7.3
64
Not enough data
7.4
60
Projects
Not enough data
8.2
73
Not enough data
7.7
72
Not enough data
6.8
65
Not enough data
7.8
66
Not enough data
7.3
62
Not enough data
9.1
84
Not enough data
6.7
62
Not enough data
6.7
66
Not enough data
6.5
54
Not enough data
9.1
83
Not enough data
6.7
60
Resource Management
Not enough data
7.7
67
Not enough data
8.6
74
Not enough data
8.5
77
Project Monitoring
Not enough data
7.6
73
Not enough data
8.5
79
Not enough data
8.5
78
Generative AI
Not enough data
4.7
43
Not enough data
4.7
42
Agentic AI - Project Management
Not enough data
5.0
34
Not enough data
5.3
34
Not enough data
6.2
35
Not enough data
4.8
34
Not enough data
5.0
34
Not enough data
4.5
34
Not enough data
5.1
34
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Cost Tracking
Not enough data
8.9
54
Not enough data
8.7
55
Not enough data
8.7
55
Planning
Not enough data
7.9
49
Not enough data
8.2
54
Not enough data
8.4
55
Optimization
Not enough data
8.1
51
Not enough data
8.5
58
Not enough data
7.1
48
Customer Management
8.0
181
|
Verified
7.9
15
7.1
178
|
Verified
7.4
13
6.1
175
|
Verified
5.4
13
7.2
180
|
Verified
5.3
12
Project Management
6.9
179
8.8
16
7.0
177
|
Verified
9.0
16
7.3
173
|
Verified
8.2
14
7.6
174
|
Verified
8.6
16
Accounting
7.2
173
9.2
14
7.3
172
|
Verified
8.7
15
6.5
166
8.5
12
6.8
170
9.2
12
6.5
168
|
Verified
9.0
17
Portfolio Management
6.8
168
8.1
12
6.8
167
8.2
11
6.6
165
7.4
11
6.6
164
7.4
11
Analytics
6.7
167
|
Verified
8.8
16
7.4
172
|
Verified
8.8
17
7.4
168
|
Verified
7.8
13
Administration
7.8
176
|
Verified
8.9
17
8.2
172
|
Verified
9.2
12
8.0
173
|
Verified
9.0
15
Platform
8.3
171
|
Verified
8.2
11
7.4
160
|
Verified
7.2
13
8.6
172
|
Verified
9.4
14
6.4
164
|
Verified
7.1
13
4.7
161
|
Verified
5.2
10
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Automation
Not enough data
7.9
28
Not enough data
7.7
30
Not enough data
7.5
31
Administration
Not enough data
8.5
33
Not enough data
7.2
29
Not enough data
8.5
33
Project management
Not enough data
6.5
30
Not enough data
6.5
24
Not enough data
8.1
30
Not enough data
7.5
28
Not enough data
8.2
30
Not enough data
5.8
25
Not enough data
8.0
32
Workload
Not enough data
7.9
32
Not enough data
7.6
28
Not enough data
7.7
25
Not enough data
8.3
29
Communication & Collaboration
Not enough data
6.2
26
Not enough data
5.9
25
Not enough data
7.1
28
Cost Management
Not enough data
8.8
34
Not enough data
9.0
35
Not enough data
8.7
32
Integration
Not enough data
7.4
23
Not enough data
8.6
29
Not enough data
7.6
26
Generative AI
Not enough data
4.8
18
Not enough data
5.7
17
Agentic AI - Work Management
Not enough data
6.9
9
Not enough data
6.1
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Time Tracking
Not enough data
9.2
85
Not enough data
9.3
83
Not enough data
9.0
82
Client Invoicing
Not enough data
8.9
76
Not enough data
Feature Not Available
Not enough data
8.5
70
Mobile Time Tracking
Not enough data
8.3
67
Administration
Not enough data
8.2
71
Not enough data
8.6
71
Not enough data
7.5
64
Not enough data
7.6
60
Not enough data
8.9
75
Platform
Not enough data
8.3
76
Not enough data
8.3
67
Not enough data
8.0
58
Not enough data
9.4
72
Not enough data
7.6
55
Not enough data
6.3
51
Categories
Categories
Shared Categories
Autotask and Projectworks are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Projectworks is categorized as Work Management, Resource Management, Project Cost Management, Time Tracking, and Project Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Projectworks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.5%
Computer & Network Security
17.2%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.2%
Information Technology and Services
14.8%
Consulting
11.4%
Civil Engineering
10.2%
Computer Software
9.1%
Architecture & Planning
9.1%
Other
45.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
How do I Migrate all the data from one account to another account?
1 Comment
Official Response from Projectworks
When you come onboard with Projectworks we will do a data migration for you as a part of your implementation. At any time during your subscription we'll...Read more
How does ProjectWorks stores real-time data?
1 Comment
Official Response from Projectworks
Projectworks is hosted on Microsoft Azure, in the Australia Southeast Data Centre located in Melbourne. Security and performance is something our entire team...Read more
What is Projectworks used for?
1 Comment
Official Response from Projectworks
Projectworks is used by professional services/consulting businesses to manage their organizations. It offers functions designed for project, financial, and...Read more
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