# Autotask vs Projectworks Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a reliable platform for managing tickets and customer information, making it a solid choice for daily operations. Users appreciate the recent AI features that add significant value, although some find the interface can feel outdated and overwhelming at times.
- **Users say** Projectworks shines in its ability to streamline project management tasks, particularly in resourcing and project forecasting. Reviewers highlight the ease of managing finances and visibility across projects, which enhances overall practice management.
- **According to verified reviews** , Autotask has a higher overall satisfaction score, indicating that users generally feel more positive about their experience with the platform. However, some users express that it can be challenging to configure to specific workflow needs.
- **Reviewers mention** that Projectworks offers a user-friendly experience, particularly for tasks like annual leave booking and timesheet management. The integration capabilities are praised for saving time by consolidating multiple functions into one system.
- **G2 reviewers highlight** that while Autotask has a robust feature set, its ease of setup and administration scores are lower compared to Projectworks. Users appreciate Projectworks' straightforward implementation process and ongoing updates that enhance usability.
- **Users report** that Autotask's support quality is commendable, but Projectworks edges ahead with slightly higher ratings in customer support and product direction, suggesting a more proactive approach to user needs and feedback.




| | Autotask | Projectworks | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 633 | 245 | 
| **Largest Market Segment** | Small-Business (69.9% of reviews) | Small-Business (65.3% of reviews) | 
| **Entry Level Price** | No pricing available | Free Trial | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### Projectworks

Pros:
- Ease of Use (82 reviews)
- Project Management (63 reviews)

Cons:
- Limited Features (23 reviews)
- Missing Features (23 reviews)

---
## Ratings Comparison
| Rating | Autotask | Projectworks | 
|---|---|---|
  | **Meets Requirements** | 8.5 (493 reviews) | 8.4 (190 reviews) | 
  | **Ease of Use** | 7.9 (568 reviews) | 8.7 (193 reviews) | 
  | **Ease of Setup** | 7.3 (453 reviews) | 8.2 (164 reviews) | 
  | **Ease of Admin** | 7.6 (287 reviews) | 8.6 (130 reviews) | 
  | **Quality of Support** | 8.2 (460 reviews) | 8.6 (180 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (278 reviews) | 9.3 (126 reviews) | 
  | **Product Direction (% positive)** | 8.3 (485 reviews) | 9.5 (177 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Projectworks

#### Entry-Level Pricing

Plan: Try Projectworks for free

Price: Free Trial

Description: Access all Projectworks features for 21 days, no credit card required.

Key Features:
- Time tracking
- Expenses
- Resourcing

[Browse all 4 editions](https://www.g2.com/products/projectworks/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Projectworks** | 8.4/10 | 111 |

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Data Import/Export** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Timer** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Automatic Time Capture** | Not enough data | Not enough data | 
| **Overtime Calculation** | Not enough data | Not enough data | 
| **Clock In/Out** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Employee Scheduling** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Billable & Non-Billable Hours** | Not enough data | Not enough data | 
| **Usage Tracking/Analytics** | Not enough data | Not enough data | 

#### Time Tracking

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 9.1 (98 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 9.3 (96 reviews) | 
| **Billable Time Rate Management** | Not enough data | 9.1 (88 reviews) | 
| **Reimbursement Management** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 

#### Client Invoicing

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 8.9 (83 reviews) | 
| **Electronic Payments** | Not enough data | Feature Not Available | 
| **Project Accounting / Revenue Recognition** | Not enough data | 8.6 (72 reviews) | 
| **Biometric Recognition** | Not enough data | Not enough data | 
| **Optical Character Recognition** | Not enough data | Not enough data | 

#### Mobile Time Tracking

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Project Time Tracking** | Not enough data | 8.5 (75 reviews) | 
| **Expense Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Time Tracking by Client** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Billable Items Tracking** | Not enough data | Not enough data | 
| **Attendance Tracking** | Not enough data | Not enough data | 
| **Vacation/Leave Tracking** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Leave Tracking** | Not enough data | Not enough data | 
| **Budget Tracking** | Not enough data | Not enough data | 
| **Online Time Tracking** | Not enough data | Not enough data | 
| **Offline Time Tracking** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 

#### Administration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.1 (71 reviews) | 
| **Workflow** | Not enough data | 8.6 (71 reviews) | 
| **Automated Reminders** | Not enough data | 7.4 (62 reviews) | 
| **Policy Compliance Management** | Not enough data | 7.6 (59 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (79 reviews) | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (77 reviews) | 
| **APIs / Integration** | Not enough data | 8.4 (68 reviews) | 
| **Internationalization** | Not enough data | 8.0 (57 reviews) | 
| **Performance and Reliability** | Not enough data | 9.5 (74 reviews) | 
| **Mobile User Support** | Not enough data | 7.5 (55 reviews) | 
| **Offline** | Not enough data | 6.1 (50 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **QuickBooks Integration** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Payroll Integration** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Projectworks** | 7.3/10 | 151 |

#### Tasks

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.1 (72 reviews) | 
| **Due Dates** | Not enough data | 8.1 (73 reviews) | 
| **Task Prioritization** | Not enough data | 7.6 (69 reviews) | 
| **To-Do Lists** | Not enough data | 6.9 (64 reviews) | 
| **Dependencies** | Not enough data | 6.8 (60 reviews) | 
| **Mass Updates** | Not enough data | 7.0 (64 reviews) | 
| **Drag & Drop** | Not enough data | 7.2 (61 reviews) | 
| **Recurring Tasks** | Not enough data | 7.4 (55 reviews) | 
| **Real-Time Updates** | Not enough data | Not enough data | 

#### Projects

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Planning** | Not enough data | 8.4 (74 reviews) | 
| **Project Map** | Not enough data | 7.7 (68 reviews) | 
| **GANTT** | Not enough data | 7.1 (64 reviews) | 
| **Calendar View** | Not enough data | 7.8 (63 reviews) | 
| **Views** | Not enough data | 7.4 (60 reviews) | 
| **Project Budgeting** | Not enough data | 9.1 (102 reviews) | 
| **Issue Tracking** | Not enough data | 6.8 (59 reviews) | 
| **Templates** | Not enough data | 6.6 (63 reviews) | 
| **Critical Path** | Not enough data | 6.6 (50 reviews) | 
| **Time & Expense** | Not enough data | 9.0 (99 reviews) | 
| **Methodologies** | Not enough data | 6.7 (56 reviews) | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Bug Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Sprint Planning** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Multi-Department/Project** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Percent-Complete Tracking** | Not enough data | Not enough data | 
| **Reporting/Project Tracking** | Not enough data | Not enough data | 
| **Goal Setting/Tracking** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Traditional Methodologies** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Traditional Methodologies** | Not enough data | Not enough data | 

#### Resource Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.9 (63 reviews) | 
| **Capacity** | Not enough data | 8.6 (76 reviews) | 
| **Scheduling** | Not enough data | 8.5 (82 reviews) | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Planning/Scheduling** | Not enough data | Not enough data | 

#### Project Monitoring

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 7.7 (72 reviews) | 
| **Resource Allocation** | Not enough data | 8.6 (85 reviews) | 
| **Activity Dashboard** | Not enough data | 8.6 (84 reviews) | 
| **Activity Dashboard** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Autotask | Projectworks | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.4 (39 reviews) | 
| **AI Text Summarization** | Not enough data | 4.2 (38 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Project Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.6 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 5.0 (30 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 4.4 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 4.6 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 4.2 (31 reviews) | 
| **Decision Making** | Not enough data | 4.7 (30 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Backlog Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Retrospectives Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Supports Scrum** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Request Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Charting** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | 9.0 (5 reviews) | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Negative Feedback Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Progress Reports** | Not enough data | Not enough data | 
| **Budget Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **For IT Project Management** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Portfolio Management** | Not enough data | Not enough data | 
| **Testing/QA Management** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Productivity Analysis** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Remote Support** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Network Diagram** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Time Clock** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Daily Reports** | Not enough data | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **Roadmapping** | Not enough data | Not enough data | 
| **Iteration Management** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Messaging** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 219 |
| **Projectworks** | N/A | N/A |

#### Administration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (183 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Help Desk** | 9.0 (191 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Ticketing System** | 9.2 (195 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (182 reviews) | Not enough data | 
| **Automation** | 8.3 (189 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Project Cost Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Projectworks** | 8.8/10 | 63 |

#### Cost Tracking

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Identification** | Not enough data | 9.0 (54 reviews) | 
| **Allocation** | Not enough data | 8.8 (56 reviews) | 
| **Standard Costs** | Not enough data | 8.7 (56 reviews) | 
| **Project Billing** | Not enough data | Not enough data | 
| **Cost-to-Completion Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Project Tracking** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Production Cost Tracking** | Not enough data | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Progress Reports** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Billable Items Tracking** | Not enough data | Not enough data | 
| **Job Scheduling** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Change Order Management** | Not enough data | Not enough data | 
| **Bills of Material** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Overrun Reporting** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Job Management** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Percent-Complete Tracking** | Not enough data | Not enough data | 
| **Labor Cost Reporting** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Cost Estimating** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Estimating** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Expense Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Job Tracking** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Bid Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Projectworks** | 8.1/10 | 68 |

#### Planning

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.9 (48 reviews) | 
| **Capacity** | Not enough data | 8.5 (56 reviews) | 
| **Scheduling** | Not enough data | 8.4 (52 reviews) | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Optimization

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Performance** | Not enough data | 8.2 (50 reviews) | 
| **Forecasting** | Not enough data | 8.6 (60 reviews) | 
| **Corrections** | Not enough data | 7.1 (46 reviews) | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Calendar Management** | Not enough data | Not enough data | 
| **Shop Floor Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **KPI Monitoring** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Equipment Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **For Manufacturers** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Cost Management** | Not enough data | Not enough data | 
| **Scenario Planning** | Not enough data | Not enough data | 
| **Historical Database** | Not enough data | Not enough data | 
| **Inventory Control** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Projections** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Skills Tracking** | Not enough data | Not enough data | 
| **Utilization Reporting** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Resource Request** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting/Project Tracking** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 256 |
| **Projectworks** | 8.1/10 | 23 |

#### Customer Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Customer Profiles** | 8.1 (191 reviews) ✓ Verified | 8.0 (16 reviews) | 
| **Sales** | 7.1 (179 reviews) ✓ Verified | 7.4 (13 reviews) | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 5.4 (13 reviews) | 
| **Client Portal** | 7.2 (183 reviews) ✓ Verified | 5.3 (12 reviews) | 

#### Project Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Project Planning** | 6.9 (185 reviews) | 8.6 (17 reviews) | 
| **Project Tracking** | 7.1 (188 reviews) ✓ Verified | 9.0 (17 reviews) | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.2 (14 reviews) | 
| **Resource Management** | 7.6 (179 reviews) ✓ Verified | 8.8 (18 reviews) | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Project Time Tracking** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 

#### Accounting

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 9.2 (15 reviews) | 
| **Invoice Management** | 7.4 (185 reviews) ✓ Verified | 8.8 (17 reviews) | 
| **Payments** | 6.4 (166 reviews) | 8.6 (13 reviews) | 
| **Project Accounting** | 6.8 (172 reviews) | 9.3 (14 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 9.1 (19 reviews) | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Billable Items Tracking** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 

#### Portfolio Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.1 (12 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.2 (11 reviews) | 
| **Risk** | 6.6 (163 reviews) | 7.4 (11 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 7.4 (11 reviews) | 

#### Analytics

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Forecasting** | 6.7 (167 reviews) ✓ Verified | 8.8 (17 reviews) | 
| **Reporting** | 7.5 (189 reviews) ✓ Verified | 9.1 (17 reviews) | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 7.8 (13 reviews) | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Administration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Standard Integrations** | 7.9 (202 reviews) ✓ Verified | 8.9 (17 reviews) | 
| **Workflow** | 8.2 (190 reviews) ✓ Verified | 9.2 (13 reviews) | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 9.1 (16 reviews) | 
| **Email Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Portfolio Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Timesheet Management** | Not enough data | Not enough data | 
| **Accounting Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | Projectworks | 
|---|---|---|
| **APIs** | 8.3 (178 reviews) ✓ Verified | 8.2 (11 reviews) | 
| **Internationalization** | 7.4 (160 reviews) ✓ Verified | 7.4 (14 reviews) | 
| **Performance and Reliability** | 8.4 (195 reviews) ✓ Verified | 9.4 (15 reviews) | 
| **Mobile** | 6.4 (165 reviews) ✓ Verified | 7.5 (12 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 5.2 (10 reviews) | 

#### Generative AI

| Feature | Autotask | Projectworks | 
|---|---|---|
| **AI Text Generation** | 5.8 (90 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Billing & Invoicing** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Projectworks** | 7.4/10 | 43 |

#### Automation

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Workflows** | Not enough data | 8.1 (26 reviews) | 
| **Customization** | Not enough data | 8.2 (28 reviews) | 
| **Data repository** | Not enough data | 7.8 (29 reviews) | 

#### Administration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Permissions** | Not enough data | 8.6 (32 reviews) | 
| **Procedures** | Not enough data | 7.2 (27 reviews) | 
| **Remote Work** | Not enough data | 8.8 (31 reviews) | 

#### Project management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Task Prioritization** | Not enough data | 6.5 (28 reviews) | 
| **Dependencies** | Not enough data | 6.3 (22 reviews) | 
| **Planning** | Not enough data | 8.3 (29 reviews) | 
| **Views** | Not enough data | 7.4 (26 reviews) | 
| **Scheduling** | Not enough data | 8.2 (29 reviews) | 
| **Critical Path** | Not enough data | 5.7 (23 reviews) | 
| **Dashboards** | Not enough data | 7.9 (30 reviews) | 

#### Workload

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.2 (31 reviews) | 
| **Workspace** | Not enough data | 7.7 (26 reviews) | 
| **Configuration** | Not enough data | 7.6 (23 reviews) | 
| **Insights** | Not enough data | 8.4 (28 reviews) | 

#### Communication & Collaboration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Communication Channels** | Not enough data | 6.2 (24 reviews) | 
| **Document Management** | Not enough data | 5.9 (23 reviews) | 
| **Collaboration** | Not enough data | 7.1 (27 reviews) | 

#### Cost Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Project Budgeting** | Not enough data | 9.0 (33 reviews) | 
| **Time & Expense** | Not enough data | 9.1 (34 reviews) | 
| **Profitability** | Not enough data | 8.8 (31 reviews) | 

#### Integration

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Front Office** | Not enough data | 7.6 (21 reviews) | 
| **Back Office** | Not enough data | 8.6 (27 reviews) | 
| **External data** | Not enough data | 7.7 (24 reviews) | 

#### Generative AI

| Feature | Autotask | Projectworks | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.9 (16 reviews) | 
| **AI Text Summarization** | Not enough data | 5.3 (15 reviews) | 

#### Agentic AI - Work Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.2 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.0 (7 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 272 |
| **Projectworks** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (241 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (243 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (251 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (232 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Autotask | Projectworks | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Projectworks (5):** [Work Management Software](https://www.g2.com/categories/work-management), [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Cost Management Software](https://www.g2.com/categories/project-cost-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Project Management Software](https://www.g2.com/categories/project-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Projectworks | 
|---|---|---|
| **Small-Business** | 69.9% | 65.3% | 
| **Mid-Market** | 27.2% | 32.9% | 
| **Enterprise** | 2.9% | 1.8% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.8%
- **Computer & Network Security:** 17.4%
- **Computer Software:** 5.7%
- **Computer Networking:** 3.5%
- **Consulting:** 2.4%
- **Telecommunications:** 2.0%
- **Information Services:** 2.0%
- **Manufacturing:** 0.8%
- **Hospital & Health Care:** 0.8%
- **Marketing and Advertising:** 0.8%
- **Other:** 11.6%

#### Projectworks

- **Consulting:** 13.4%
- **Information Technology and Services:** 12.4%
- **Architecture & Planning:** 12.0%
- **Civil Engineering:** 11.5%
- **Computer Software:** 7.8%
- **Management Consulting:** 5.1%
- **Construction:** 3.2%
- **Mechanical or Industrial Engineering:** 3.2%
- **Venture Capital & Private Equity:** 3.2%
- **Non-Profit Organization Management:** 2.8%
- **Other:** 25.3%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (583 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1354 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1257 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1952 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (674 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1572 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to Projectworks

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1781 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (504 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (376 reviews)
- [Harvest](https://www.g2.com/products/harvest/reviews) — 4.3/5 stars (841 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1572 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (17189 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (387 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (453 reviews)
- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (863 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Projectworks

- Title: [What is Projectworks used for?](https://www.g2.com/discussions/what-is-projectworks-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Projectworks is used by professional services/consulting businesses to manage their organizations. It offers functions designed for project, financial, and..."
- Title: [How does ProjectWorks stores real-time data?](https://www.g2.com/discussions/how-does-projectworks-stores-real-time-data) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I Migrate all the data from one account to another account?](https://www.g2.com/discussions/how-do-i-migrate-all-the-data-from-one-account-to-another-account) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "When you come onboard with Projectworks we will do a data migration for you as a part of your implementation. At any time during your subscription we'll..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-projectworks)