Compare Autotask and Planview AdaptiveWork 
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
Contact us for pricing
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskPlanview AdaptiveWork
Star Rating
(530)4.1 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact us for pricing
Learn more about Planview AdaptiveWorkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Planview AdaptiveWork. Users appreciate its comprehensive features for managing help desk tickets, which streamline workflows and enhance operational efficiency.
- According to verified reviews, Planview AdaptiveWork stands out for its high level of customization, allowing users to tailor the software to fit their specific needs. Reviewers highlight its rich features for project management, making it a versatile tool for various organizational tasks.
- Users say that Autotask's analytics and reporting capabilities are particularly effective, providing valuable insights that help teams make informed decisions. This feature is frequently praised for its efficiency in managing ticket workflows and automating processes.
- Reviewers mention that while Planview AdaptiveWork offers a robust set of tools for project tracking and resource management, some users have experienced challenges with configuration, indicating that it may require a steeper learning curve compared to Autotask.
- G2 reviewers highlight that Autotask's recent updates and technology integrations have significantly improved its functionality, making it a reliable choice for small businesses looking for a comprehensive Professional Services Automation tool.
- Users report that Planview AdaptiveWork's project planning and tracking features are top-notch, with many finding it seamless to manage and monitor project progress. However, the lack of recent reviews suggests that user experiences may not be as current as those for Autotask.
Pricing
Entry-Level Pricing
Autotask
No pricing availablePlanview AdaptiveWork
Multiple Plans Available
Contact us for pricing
Free Trial
Autotask
No trial information availablePlanview AdaptiveWork
No trial information availableRatings
Meets Requirements
8.5
464
8.4
443
Ease of Use
7.9
496
7.7
447
Ease of Setup
7.4
383
7.3
184
Ease of Admin
7.6
280
7.8
185
Quality of Support
8.2
431
8.4
372
Has the product been a good partner in doing business?
8.4
271
8.4
181
Product Direction (% positive)
8.4
462
7.8
444
Features by Category
Tasks
Not enough data
9.2
83
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
9.0
48
Not enough data
9.0
78
|
Verified
Not enough data
9.0
77
Not enough data
Feature Not Available
Not enough data
8.5
82
|
Verified
Not enough data
8.7
77
Projects
Not enough data
9.2
82
|
Verified
Not enough data
9.2
83
|
Verified
Not enough data
9.1
79
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.0
82
|
Verified
Not enough data
8.9
71
Not enough data
8.9
76
Not enough data
9.0
85
|
Verified
Not enough data
9.0
73
Not enough data
9.2
74
|
Verified
Not enough data
8.8
71
|
Verified
Resource Management
Not enough data
8.9
77
|
Verified
Not enough data
8.8
77
|
Verified
Not enough data
9.0
76
|
Verified
Project Monitoring
Not enough data
9.0
76
|
Verified
Not enough data
8.9
77
|
Verified
Not enough data
9.1
84
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Portfolio Management
Not enough data
8.4
110
|
Verified
Not enough data
8.4
125
|
Verified
Not enough data
8.4
109
|
Verified
Not enough data
8.3
95
|
Verified
Project Management
Not enough data
8.4
140
|
Verified
Not enough data
8.3
133
|
Verified
Not enough data
8.3
104
|
Verified
Resource Management
Not enough data
8.5
124
|
Verified
Not enough data
8.3
127
|
Verified
Not enough data
8.1
119
|
Verified
Data & Analytics
Not enough data
8.2
124
|
Verified
Not enough data
8.0
126
|
Verified
Not enough data
8.0
124
|
Verified
Not enough data
8.1
105
|
Verified
Strategy - Project and Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
179
Not enough data
8.0
181
Not enough data
8.1
183
Not enough data
Service Desk
9.1
186
Not enough data
8.4
183
Not enough data
8.4
184
Not enough data
Management
8.2
181
Not enough data
8.3
182
Not enough data
8.4
179
Not enough data
7.9
177
Not enough data
7.5
172
Not enough data
Functionality
9.2
181
Not enough data
8.3
178
Not enough data
8.5
181
Not enough data
8.3
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
8.9
25
|
Verified
7.2
177
|
Verified
8.3
24
|
Verified
6.1
174
|
Verified
8.9
24
|
Verified
7.2
181
|
Verified
8.3
26
|
Verified
Project Management
6.9
180
9.0
29
|
Verified
7.0
179
|
Verified
8.9
29
|
Verified
7.3
173
|
Verified
9.3
27
|
Verified
7.6
174
|
Verified
9.0
29
|
Verified
Accounting
7.2
173
9.1
25
7.3
175
|
Verified
8.4
24
|
Verified
6.4
166
8.6
23
6.8
171
9.0
25
6.5
168
|
Verified
9.1
26
|
Verified
Portfolio Management
6.8
167
8.8
27
6.8
166
8.3
27
6.6
164
8.1
27
|
Verified
6.6
163
8.7
25
Analytics
6.7
166
|
Verified
9.0
27
|
Verified
7.4
175
|
Verified
8.8
30
|
Verified
7.4
167
|
Verified
8.5
27
|
Verified
Administration
7.8
184
|
Verified
8.5
27
|
Verified
8.2
176
|
Verified
9.0
28
|
Verified
8.0
173
|
Verified
8.8
28
|
Verified
Platform
8.3
174
|
Verified
8.5
26
|
Verified
7.4
160
|
Verified
8.6
24
|
Verified
8.6
174
|
Verified
9.0
27
|
Verified
6.4
164
|
Verified
8.9
28
|
Verified
4.7
161
|
Verified
8.4
26
|
Verified
Generative AI
5.8
89
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Feature Not Available
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Automation
Not enough data
9.2
52
Not enough data
9.1
51
Not enough data
9.1
47
Administration
Not enough data
8.9
48
Not enough data
9.1
47
Not enough data
9.2
50
Project management
Not enough data
9.3
51
Not enough data
9.2
48
Not enough data
9.4
50
Not enough data
9.1
50
Not enough data
9.3
49
Not enough data
9.0
50
Not enough data
9.0
51
Workload
Not enough data
9.1
50
Not enough data
9.1
50
Not enough data
8.9
49
Not enough data
8.9
47
Communication & Collaboration
Not enough data
8.9
47
Not enough data
8.8
46
Not enough data
9.2
47
Cost Management
Not enough data
8.7
46
Not enough data
9.1
48
Not enough data
8.6
45
Integration
Not enough data
9.3
39
Not enough data
9.1
39
Not enough data
9.1
37
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Work Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
227
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.5
225
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Planview AdaptiveWork are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Planview AdaptiveWork is categorized as Project and Portfolio Management, Project Management, and Work Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planview AdaptiveWork
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
14.8%
Computer Software
12.5%
Marketing and Advertising
8.6%
Financial Services
4.9%
Hospital & Health Care
2.9%
Other
56.3%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
How can we automate the flow and approval of QA testing and release?
3 Comments
DA
We also need help, but only in QA testing, we are currently severely lacking staff for testing. Who can I turn to for these services?Read more
Why when i am adding new milestone from a project, i need to add the name of the project? bug?
2 Comments
AS
Actually if you open the project plan (schedule) and you try to add a milestone Clarizen doesn't ask about the project name. I tested it and it works.Read more
How can I create more automation options at the Configure tab?
2 Comments
DG
Hi Christopher - our Customer Success site is quite well visited by Clarizen team and other customers so you can get good feedback there for questions like...Read more
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