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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system, achieving a high score of 9.2, while N-able MSP Manager's ticketing system is also strong but slightly lower at 8.2. Reviewers mention that the intuitive interface of Autotask makes ticket management seamless.
- Reviewers mention that Autotask's reporting capabilities, particularly in dashboards and time tracking, are highly rated at 8.7 and 8.9 respectively, which users find essential for monitoring performance. In contrast, N-able MSP Manager's dashboard score of 7.6 indicates room for improvement in visual analytics.
- Users on G2 highlight Autotask's strong asset management features, scoring 8.0, which allows for effective tracking and management of resources. N-able MSP Manager, while also offering asset management, scores slightly lower at 7.5, leading some users to feel it lacks depth in this area.
- Reviewers say that Autotask's customer support quality is rated at 8.1, with many users praising the responsiveness and helpfulness of the support team. In comparison, N-able MSP Manager's support quality is rated at 7.3, with some users expressing a desire for quicker response times.
- G2 users report that Autotask's change management feature is robust, scoring 8.1, which helps teams adapt to new processes efficiently. N-able MSP Manager's change management, while functional, does not receive the same level of praise, scoring 7.0, indicating it may not be as user-friendly.
- Users say that Autotask's integration capabilities are rated at 7.9, allowing for a variety of third-party applications to be connected seamlessly. In contrast, N-able MSP Manager's integration score of 6.9 suggests that users may face challenges when trying to connect with other tools, limiting their workflow efficiency.
Pricing
Entry-Level Pricing
Autotask
No pricing availableN-able MSP Manager
No pricing availableFree Trial
Autotask
No trial information availableN-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.5
447
7.4
28
Ease of Use
8.0
479
7.9
28
Ease of Setup
7.5
367
7.3
23
Ease of Admin
7.7
265
7.7
21
Quality of Support
8.2
416
7.4
28
Has the product been a good partner in doing business?
8.4
257
8.2
21
Product Direction (% positive)
8.5
445
6.1
27
Features by Category
Ticket and Case Management
Not enough data
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
8.0
14
8.4
236
7.9
14
8.4
235
8.5
14
7.0
230
6.5
13
7.3
231
7.1
11
Reporting
8.7
234
7.3
15
8.8
234
7.7
15
7.4
228
7.4
11
Access & Usability
6.1
230
7.2
12
7.9
230
7.1
15
7.2
225
8.1
9
7.6
223
7.7
11
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and N-able MSP Manager are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
N-able MSP Manager is categorized as Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
N-able MSP Manager has no discussions with answers
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