Compare Autotask and N-able MSP Manager 
At a Glance
Market Segments
Small-Business (69.3% of reviews)
Small-Business (68.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskN-able MSP Manager
Star Rating
(32)3.6 out of 5
Market Segments
Small-Business (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about N-able MSP ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to N-able MSP Manager. Users appreciate its comprehensive Professional Services Automation (PSA) capabilities, which streamline help desk ticket management and enhance operational efficiency.
- Users say that Autotask's ticket management features, including its ability to prioritize and assign tickets effectively, contribute to a smoother workflow. In contrast, while N-able MSP Manager offers an all-in-one approach, some users feel it lacks the depth of functionality found in Autotask.
- According to verified reviews, Autotask's implementation process is praised for being quick and intuitive, making it easier for teams to get started. Meanwhile, N-able MSP Manager, despite its accessibility from various devices, has received mixed feedback regarding its setup experience.
- Reviewers mention that Autotask provides robust analytics and reporting tools, which are particularly helpful for tracking performance and making informed decisions. N-able MSP Manager, while appreciated for its ease of use, does not seem to offer the same level of detailed reporting capabilities.
- Users highlight Autotask's strong support quality, with many noting the helpfulness of the support team when issues arise. On the other hand, N-able MSP Manager's support has received lower ratings, indicating that users may face challenges when seeking assistance.
- G2 reviewers indicate that Autotask's automation features, such as ticket routing, are particularly beneficial for enhancing productivity. N-able MSP Manager does offer automation, but users have pointed out that it may not be as comprehensive or effective as what Autotask provides.
Pricing
Entry-Level Pricing
Autotask
No pricing availableN-able MSP Manager
No pricing availableFree Trial
Autotask
No trial information availableN-able MSP Manager
Free Trial is available
Ratings
Meets Requirements
8.5
464
7.4
28
Ease of Use
7.9
496
7.9
28
Ease of Setup
7.4
383
7.3
23
Ease of Admin
7.6
280
7.7
21
Quality of Support
8.2
431
7.4
28
Has the product been a good partner in doing business?
8.4
271
8.2
21
Product Direction (% positive)
8.4
462
6.1
27
Features by Category
Ticket and Case Management
Not enough data
7.0
11
|
Verified
Not enough data
7.6
11
|
Verified
Not enough data
7.0
11
|
Verified
Not enough data
7.3
10
|
Verified
Not enough data
6.3
10
Not enough data
6.7
11
Not enough data
7.4
11
|
Verified
Not enough data
6.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
7.3
11
|
Verified
Not enough data
7.3
11
|
Verified
Not enough data
5.4
9
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
5.8
8
|
Verified
Not enough data
6.2
10
|
Verified
Not enough data
7.0
10
|
Verified
Not enough data
7.4
9
|
Verified
Not enough data
6.5
11
|
Verified
Not enough data
7.1
11
|
Verified
Administration
8.0
179
Not enough data
8.0
181
Not enough data
8.1
183
Not enough data
Service Desk
9.1
186
Not enough data
8.4
183
Not enough data
8.4
184
Not enough data
Management
8.2
181
Not enough data
8.3
182
Not enough data
8.4
179
Not enough data
7.9
177
Not enough data
7.5
172
Not enough data
Functionality
9.2
181
Not enough data
8.3
178
Not enough data
8.5
181
Not enough data
8.3
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
174
|
Verified
Not enough data
7.2
181
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
179
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
175
|
Verified
Not enough data
6.4
166
Not enough data
6.8
171
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
167
Not enough data
6.8
166
Not enough data
6.6
164
Not enough data
6.6
163
Not enough data
Analytics
6.7
166
|
Verified
Not enough data
7.4
175
|
Verified
Not enough data
7.4
167
|
Verified
Not enough data
Administration
7.8
184
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
174
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
174
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
89
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
237
8.0
14
8.4
236
7.9
14
8.4
235
8.5
14
7.0
230
6.5
13
7.3
231
7.1
11
Reporting
8.7
234
7.3
15
8.8
234
7.7
15
7.4
227
7.4
11
Access & Usability
6.1
230
7.2
12
7.9
230
7.1
15
7.2
225
8.1
9
7.5
225
7.7
11
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and N-able MSP Manager are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
N-able MSP Manager is categorized as Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able MSP Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.6%
Information Technology and Services
43.8%
Computer & Network Security
25.0%
Financial Services
9.4%
Professional Training & Coaching
3.1%
Primary/Secondary Education
3.1%
Other
15.6%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
N-able MSP Manager has no discussions with answers
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