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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
No pricing available
Starts at $1195 (For 10 technicians annually)
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask PSA excels in its Ticketing System with a score of 9.2, providing a seamless experience for managing tickets, while ManageEngine ServiceDesk Plus follows closely with a score of 9.0, indicating a strong but slightly less efficient ticketing process.
- Reviewers mention that Autotask PSA's Workflow Management is rated at 9.6, showcasing its robust capabilities in automating processes, whereas ManageEngine ServiceDesk Plus has a solid score of 8.3, suggesting it may not be as comprehensive in this area.
- G2 users highlight that ManageEngine ServiceDesk Plus offers superior Knowledge Base/Ticket Integration with a score of 8.1, which enhances user experience by linking knowledge articles directly to tickets, while Autotask PSA lags behind with a score of 7.4.
- Reviewers say that Autotask PSA shines in Time Tracking with a score of 8.9, making it easier for users to log hours accurately, compared to ManageEngine ServiceDesk Plus, which has a score of 8.5, indicating a slightly less efficient time tracking feature.
- Users on G2 report that ManageEngine ServiceDesk Plus has a more user-friendly Self Service portal, scoring 8.1, which allows customers to resolve issues independently, while Autotask PSA's score of 7.9 suggests it may not be as intuitive.
- Reviewers mention that Autotask PSA's Asset Management is rated at 8.0, which is lower than ManageEngine ServiceDesk Plus's impressive score of 8.7, indicating that the latter provides a more comprehensive solution for tracking and managing assets.
Pricing
Entry-Level Pricing
Autotask
No pricing availableManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Autotask
No trial information availableManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.6
216
Ease of Use
8.0
479
8.5
216
Ease of Setup
7.5
367
8.1
158
Ease of Admin
7.7
265
8.4
157
Quality of Support
8.2
416
8.1
201
Has the product been a good partner in doing business?
8.4
257
8.3
149
Product Direction (% positive)
8.5
445
8.2
208
Features by Category
Ticket and Case Management
Not enough data
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Generative AI
Not enough data
6.8
13
Not enough data
6.9
13
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Platform
Not enough data
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Administration
8.0
178
8.8
38
|
Verified
8.0
180
8.8
38
|
Verified
8.1
182
8.9
39
|
Verified
Service Desk
9.1
185
9.2
41
|
Verified
8.5
182
8.9
41
|
Verified
8.4
182
8.8
40
|
Verified
Management
8.2
180
8.6
37
|
Verified
8.3
181
8.6
35
|
Verified
8.4
178
8.6
35
|
Verified
8.0
176
8.7
36
|
Verified
7.5
172
8.1
34
|
Verified
Functionality
9.2
180
9.1
38
|
Verified
8.4
177
8.5
38
|
Verified
8.6
180
8.8
36
|
Verified
8.3
178
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
8.7
93
8.4
236
8.6
95
8.4
235
8.8
99
7.0
230
7.9
91
7.3
231
8.1
89
Reporting
8.7
234
8.3
95
8.8
234
8.5
86
7.4
228
8.0
74
Access & Usability
6.1
230
7.2
74
7.9
230
8.1
80
7.2
225
8.6
91
7.6
223
7.9
67
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
ManageEngine ServiceDesk Plus has no discussions with answers
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