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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Small-Business (54.9% of reviews)
Entry-Level Pricing
No pricing available
$15.00 1 User
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskKlient PSA
Star Rating
(75)4.5 out of 5
Market Segments
Small-Business (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 User
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask PSA excels in its Ticketing System, achieving a high rating of 9.2, which reviewers mention makes incident management seamless and efficient.
- Reviewers mention that Klient PSA shines in Quality of Support, with a score of 8.7, indicating that users feel well-supported and valued, especially during critical times.
- G2 users highlight that Autotask PSA's Performance is rated at 8.9, with many reviewers saying it provides reliable and fast service, which is crucial for small businesses managing multiple projects.
- Users on G2 report that Klient PSA offers superior Ease of Use with a score of 8.4, making it more accessible for teams that may not be tech-savvy, as noted by several reviewers.
- Reviewers mention that Autotask PSA's Reports & Analytics feature, rated at 8.2, provides valuable insights, but some users feel it could benefit from more customization options.
- Users say that Klient PSA's Client Portal feature, rated at 7.4, is user-friendly and enhances client engagement, although some reviewers wish for more advanced functionalities.
Pricing
Entry-Level Pricing
Autotask
No pricing availableKlient PSA
Starter
$15.00
1 User
PROJECTS + TASKS + RESOURCES
Easily manage projects, assign tasks, and schedule resources with streamlined tools. Replace Monday.com, Asana, Clickup.
Billed annually
- Project & Task Management
- Agile Tools & Interfaces
- Resource Scheduling & Time-Off
Free Trial
Autotask
No trial information availableKlient PSA
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.9
62
Ease of Use
8.0
479
8.3
62
Ease of Setup
7.5
367
7.8
51
Ease of Admin
7.7
265
8.3
50
Quality of Support
8.2
416
8.8
61
Has the product been a good partner in doing business?
8.4
257
9.2
49
Product Direction (% positive)
8.5
445
9.2
62
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Planning
Not enough data
7.2
9
Not enough data
8.3
10
Not enough data
8.5
10
Optimization
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
6.5
9
Customer Management
8.0
181
|
Verified
8.8
7
|
Verified
7.1
178
|
Verified
8.1
7
|
Verified
6.1
175
|
Verified
6.1
6
|
Verified
7.2
180
|
Verified
7.3
5
|
Verified
Project Management
6.9
179
9.0
8
|
Verified
7.0
177
|
Verified
9.0
8
|
Verified
7.3
173
|
Verified
8.3
5
|
Verified
7.6
174
|
Verified
8.8
7
|
Verified
Accounting
7.2
173
6.4
7
|
Verified
7.3
172
|
Verified
6.2
7
|
Verified
6.5
166
5.0
5
|
Verified
6.8
170
7.2
6
|
Verified
6.5
168
|
Verified
7.7
5
|
Verified
Portfolio Management
6.8
168
Not enough data
6.8
167
8.0
5
6.6
165
9.0
5
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
8.6
6
|
Verified
7.4
172
|
Verified
8.3
7
|
Verified
7.4
168
|
Verified
8.9
6
|
Verified
Administration
7.8
176
|
Verified
8.1
7
|
Verified
8.2
171
|
Verified
9.0
5
|
Verified
8.0
173
|
Verified
8.3
6
|
Verified
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
9.3
7
|
Verified
6.4
164
|
Verified
8.0
5
|
Verified
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Klient PSA are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Klient PSA is categorized as Resource Management and Project Management Tools
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Klient PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
35.2%
Computer Software
19.7%
Management Consulting
9.9%
Real Estate
4.2%
Financial Services
4.2%
Other
26.8%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Do I need to be a Salesforce customer to use Krow?
1 Comment
Official Response from Klient PSA
No, you do not need to be a Salesforce customer to use Krow! There are many benefits with Krow if you are using Salesforce CRM, but it is not a requirement....Read more
Do I need to pay for a year up front?
1 Comment
Official Response from Klient PSA
Yes. All of our contracts are billed annually by default. New users added during the year are prorated based on the subscription period.Read more
Does Krow PSA integrate with other solutions?
1 Comment
Official Response from Klient PSA
Yes! Krow is built 100% native on the Salesforce platform, and supports real-time connections and seamless integration with the applications your project...Read more
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