# Autotask vs Ivanti Neurons for ITSM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ivanti Neurons for ITSM excels in its **automation and AI-driven capabilities** , which streamline incident, problem, and change management. Users appreciate how it reduces manual work through intelligent workflows, making IT processes more efficient.
- **Users say** that Autotask stands out for its **customizable dashboards** , which enhance productivity across different roles. Reviewers highlight that these dashboards are simple and easy to use, leading to improved customer service and stronger client relationships.
- **According to verified reviews** , Ivanti Neurons for ITSM is praised for its ability to **transform a help desk into an automated, data-driven operation**. This capability significantly simplifies IT needs, which users find to be a major improvement over traditional methods.
- **Reviewers mention** that Autotask has been a game-changer for invoicing, with one user noting it reduced their monthly invoice processing time from ten days to just half a day. This efficiency is a key benefit for businesses looking to streamline their financial operations.
- **G2 reviewers highlight** that while Ivanti Neurons for ITSM offers strong ticket management features, it sometimes faces challenges in **configuration and setup** , which can be a hurdle for users trying to tailor the software to their specific workflows.
- **Users report** that Autotask provides a more straightforward experience for logging activities, with one reviewer noting that it’s easy to see what has been done in one place. This clarity helps service managers measure performance effectively, showcasing Autotask's strength in operational visibility.



| | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 615 | 280 | 
| **Largest Market Segment** | Small-Business (69.3% of reviews) | Enterprise (55.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### Ivanti Neurons for ITSM

Pros:
- Customization (3 reviews)
- Integrations (3 reviews)

Cons:
- Clunky Interface (1 reviews)
- Compatibility Issues (1 reviews)

---
## Ratings Comparison
| Rating | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
  | **Meets Requirements** | 8.5 (489 reviews) | 8.3 (214 reviews) | 
  | **Ease of Use** | 7.9 (550 reviews) | 7.7 (239 reviews) | 
  | **Ease of Setup** | 7.3 (435 reviews) | 6.9 (189 reviews) | 
  | **Ease of Admin** | 7.6 (283 reviews) | 7.3 (130 reviews) | 
  | **Quality of Support** | 8.2 (456 reviews) | 7.7 (197 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (274 reviews) | 8.0 (127 reviews) | 
  | **Product Direction (% positive)** | 8.3 (482 reviews) | 7.9 (204 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ivanti Neurons for ITSM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Ivanti Neurons for ITSM** | 8.1/10 | 141 |

#### Administration

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | 8.2 (66 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (182 reviews) | 7.7 (68 reviews) ✓ Verified | 
| **Reports & Analytics** | 8.0 (193 reviews) | 7.4 (79 reviews) ✓ Verified | 

#### Service Desk

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | 8.7 (92 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (182 reviews) | 8.2 (71 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (190 reviews) | 8.3 (99 reviews) ✓ Verified | 

#### Management

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | 7.9 (35 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (184 reviews) | 6.5 (27 reviews) ✓ Verified | 
| **Access Management** | 8.3 (181 reviews) | 7.7 (16 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (178 reviews) | 8.6 (32 reviews) ✓ Verified | 
| **Policy Dictation** | 7.5 (171 reviews) | 7.3 (22 reviews) ✓ Verified | 

#### Functionality

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | 9.4 (47 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (178 reviews) | 7.1 (16 reviews) ✓ Verified | 
| **Alerting** | 8.5 (181 reviews) | 7.1 (16 reviews) ✓ Verified | 
| **Automation** | 8.3 (188 reviews) | 9.1 (54 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | 9.8 (14 reviews) | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | 8.2 (27 reviews) | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | 9.4 (11 reviews) | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 241 |
| **Ivanti Neurons for ITSM** | N/A | N/A |

#### Customer Management

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | Not enough data | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | Not enough data | 
| **Payments** | 6.4 (166 reviews) | Not enough data | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.5 (186 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Standard Integrations** | 7.9 (197 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (187 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (190 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **AI Text Generation** | 5.8 (90 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Ivanti Neurons for ITSM** | 7.5/10 | 110 |

#### Incident Management

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | 8.2 (89 reviews) | 
| **Ticket Prioritization** | 8.4 (239 reviews) | 8.3 (94 reviews) | 
| **Ticket Notifications** | 8.4 (242 reviews) | 8.1 (98 reviews) | 
| **Knowledge Base** | 7.0 (232 reviews) | 7.4 (87 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 7.5 (82 reviews) | 

#### Reporting

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | 7.6 (99 reviews) | 
| **Time Tracking** | 8.9 (250 reviews) | 7.3 (78 reviews) | 
| **Surveys** | 7.4 (227 reviews) | 6.9 (68 reviews) | 

#### Access & Usability

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | 6.1 (52 reviews) | 
| **Self Service** | 7.9 (231 reviews) | 7.9 (92 reviews) | 
| **Active Directory** | 7.2 (224 reviews) | 7.8 (79 reviews) | 
| **Multi-Channel Access** | 7.5 (228 reviews) | 7.4 (53 reviews) | 

#### Agentic AI - Service Desk

| Feature | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | 7.3 (5 reviews) | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Autotask (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Ivanti Neurons for ITSM | 
|---|---|---|
| **Small-Business** | 69.3% | 13.7% | 
| **Mid-Market** | 27.7% | 30.8% | 
| **Enterprise** | 3.0% | 55.5% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.2%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.8%

#### Ivanti Neurons for ITSM

- **Information Technology and Services:** 16.9%
- **Hospital & Health Care:** 7.2%
- **Government Administration:** 6.8%
- **Computer Software:** 6.4%
- **Higher Education:** 5.6%
- **Education Management:** 5.6%
- **Banking:** 4.0%
- **Retail:** 3.2%
- **Transportation/Trucking/Railroad:** 2.8%
- **Staffing and Recruiting:** 2.8%
- **Other:** 38.6%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1516 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to Ivanti Neurons for ITSM

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1901 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) — 3.9/5 stars (48 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews) — 4.2/5 stars (20 reviews)
- [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews) — 4.2/5 stars (72 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Ivanti Neurons for ITSM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-ivanti-neurons-for-itsm)