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Compare Autotask and iSupport Software 
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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (61.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskiSupport Software
Star Rating
(22)4.2 out of 5
Market Segments
Mid-Market (61.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its "Ticketing System" with a score of 9.2, which reviewers mention provides a robust framework for managing incidents efficiently, while iSupport Software also offers a strong ticketing feature but does not match the same level of user satisfaction.
- Reviewers mention that the "Quality of Support" for iSupport Software is rated at 8.8, indicating a higher level of customer service satisfaction compared to Autotask PSA's score of 8.1, suggesting that users find iSupport's support team more responsive and helpful.
- G2 users highlight that Autotask PSA's "Time Tracking" feature is particularly effective, scoring 8.9, which users say helps in accurately billing clients and managing project timelines, whereas iSupport Software's time tracking capabilities are perceived as less comprehensive.
- Users on G2 report that the "Help Desk" functionality in iSupport Software is rated at 9.1, which reviewers say provides a seamless experience for managing customer inquiries, while Autotask PSA's help desk features, although solid, do not receive the same level of acclaim.
- Reviewers mention that Autotask PSA's "Reports & Analytics" feature scores 8.2, which users say offers valuable insights into project performance, but iSupport Software's reporting capabilities, while functional, are seen as less intuitive and user-friendly.
- Users say that the "Mobile" functionality in Autotask PSA is rated lower at 6.0, indicating limitations in mobile access, while iSupport Software, with a score of 6.6, is perceived to offer slightly better mobile usability, although both products have room for improvement in this area.
Pricing
Entry-Level Pricing
Autotask
No pricing availableiSupport Software
No pricing availableFree Trial
Autotask
No trial information availableiSupport Software
Free Trial is available
Ratings
Meets Requirements
8.5
447
8.9
16
Ease of Use
8.0
479
8.6
16
Ease of Setup
7.5
367
7.9
7
Ease of Admin
7.7
265
7.6
7
Quality of Support
8.2
416
8.8
16
Has the product been a good partner in doing business?
8.4
257
9.0
7
Product Direction (% positive)
8.5
445
10.0
16
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
Not enough data
8.4
236
Not enough data
8.4
235
Not enough data
7.0
230
Not enough data
7.3
231
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
228
Not enough data
Access & Usability
6.1
230
Not enough data
7.9
230
Not enough data
7.2
225
Not enough data
7.6
223
Feature Not Available
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and iSupport Software are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation
iSupport Software has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iSupport Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
23.8%
Education Management
9.5%
Computer Software
9.5%
Banking
9.5%
Transportation/Trucking/Railroad
4.8%
Other
42.9%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
iSupport Software has no discussions with answers
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