Compare Autotask and HaloITSM 
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Mid-Market (58.8% of reviews)
Entry-Level Pricing
No pricing available
Starting at $49.00 Per Month
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskHaloITSM
Star Rating
(19)4.8 out of 5
Market Segments
Mid-Market (58.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 Per Month
Learn more about HaloITSMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive Professional Services Automation (PSA) tool, effectively managing help desk tickets and prioritizing tasks for technicians. Users appreciate the system's ability to enhance operational efficiency through configurable automations.
- Users say HaloITSM stands out for its user-friendly interface, making it easy for both technicians and end-users to navigate. This ease of use is frequently highlighted, with one reviewer noting it saves time and reduces frustration compared to more cumbersome ITSM tools.
- According to verified reviews, Autotask has a significantly higher number of total reviews, indicating a broader user base and more reliable feedback. With over 500 reviews, users have consistently praised its analytics and reporting capabilities, which are deemed helpful for operational insights.
- Reviewers mention that while HaloITSM is praised for its sleek design and fast performance, it has a smaller review pool, which may limit the insights into its long-term reliability and user satisfaction compared to Autotask.
- Users highlight that Autotask's ticketing system is robust, with a high rating for its help desk functionality. Reviewers appreciate the system's efficiency in managing ticket workflows, which is crucial for maintaining service quality.
- G2 reviewers note that HaloITSM's technical support is exceptional, with users feeling that the developers are responsive to feedback and continuously improving the product. This level of support is a significant advantage for organizations looking for a partner in their ITSM journey.
Pricing
Entry-Level Pricing
Autotask
No pricing availableHaloITSM
All-inclusive ITSM software
Starting at $49.00
Per Month
Simple, transparent pricing.
No tiered-plans or locked-away features, just all-inclusive ITSM.
- Incident Management
- Knowledge Base
- Self-Service Portal
Free Trial
Autotask
No trial information availableHaloITSM
Free Trial is available
Ratings
Meets Requirements
8.5
464
9.4
13
Ease of Use
7.9
496
9.9
13
Ease of Setup
7.4
383
9.1
13
Ease of Admin
7.6
279
9.1
13
Quality of Support
8.2
431
9.7
13
Has the product been a good partner in doing business?
8.4
270
9.9
13
Product Direction (% positive)
8.4
462
10.0
13
Features by Category
Administration
8.0
178
9.7
5
7.9
180
8.1
8
8.0
182
7.1
11
Service Desk
9.1
185
9.7
12
8.4
182
9.4
11
8.4
183
8.3
5
Management
8.2
180
8.3
12
8.3
181
9.2
11
8.4
178
8.7
5
7.9
176
7.4
7
7.5
171
Not enough data
Functionality
9.1
180
10.0
12
8.3
177
9.0
5
8.5
180
Not enough data
8.3
178
8.6
7
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
175
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.5
175
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
233
Not enough data
8.8
233
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and HaloITSM are categorized as IT Service Management (ITSM) Tools
Unique Categories
Autotask is categorized as Professional Services Automation and Service Desk
HaloITSM is categorized as Incident Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HaloITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.5%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.4%
Retail
17.6%
Wholesale
11.8%
Hospital & Health Care
11.8%
Utilities
5.9%
Renewables & Environment
5.9%
Other
47.1%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
HaloITSM has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
