# Autotask vs Halo Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, and time tracking into one platform. This centralization helps users avoid the hassle of juggling multiple disconnected systems.
- **Users say** that Halo Service Desk stands out for its intuitive user interface, making it easy for agents to navigate and quickly familiarize themselves with the software. This ease of use is particularly beneficial for new companies looking for a straightforward service desk solution.
- **Reviewers mention** that Autotask's ticket workflow customization is a strong feature, allowing businesses to adapt processes to meet specific customer needs. This flexibility is highlighted as a key advantage for users who require tailored workflows.
- **According to verified reviews** , Halo Service Desk is praised for its effective ticket management capabilities, particularly in tracking SLAs and updating customers. Users appreciate how simple and effective the software is, which is a rare combination in service desk tools.
- **G2 reviewers highlight** that while Autotask has a higher overall satisfaction score, Halo Service Desk receives higher marks for quality of support and ease of setup. Users have noted that Halo's support is responsive and helpful, which can be crucial for teams needing quick assistance.
- **Users report** that Autotask's calendar feature helps them organize tasks effectively, contributing to better time management. However, some users feel that the initial setup can be challenging, which may require additional time and effort compared to Halo's more straightforward onboarding process.



| | Autotask | Halo Service Desk | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 614 | 17 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Small-Business (47.1% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $55.00 | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### Halo Service Desk

**Not enough data**

---
## Ratings Comparison
| Rating | Autotask | Halo Service Desk | 
|---|---|---|
  | **Meets Requirements** | 8.5 (489 reviews) | 8.7 (14 reviews) | 
  | **Ease of Use** | 7.9 (550 reviews) | 9.4 (14 reviews) | 
  | **Ease of Setup** | 7.3 (435 reviews) | 8.0 (10 reviews) | 
  | **Ease of Admin** | 7.6 (283 reviews) | 8.1 (9 reviews) | 
  | **Quality of Support** | 8.2 (456 reviews) | 9.4 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (274 reviews) | 9.8 (9 reviews) | 
  | **Product Direction (% positive)** | 8.3 (482 reviews) | 10.0 (13 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Halo Service Desk

#### Entry-Level Pricing

Plan: All-inclusive service desk software

Price: Starting at $55.00

Description: Simple, transparent pricing.
No tiered-plans or locked-away features, simply all-inclusive service desk software.

Key Features:
- Incident Management
- Problem Management
- Change Management

[Learn more about Halo Service Desk](https://www.g2.com/products/halo-service-desk/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Halo Service Desk** | 9.2/10 | 7 |

#### Administration

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | 8.7 (5 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | 9.7 (6 reviews) ✓ Verified | 

#### Service Desk

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | 9.7 (6 reviews) ✓ Verified | 
| **Incident Reports** | 8.4 (182 reviews) | 9.7 (6 reviews) ✓ Verified | 
| **Process Workflow** | 8.3 (190 reviews) | 8.9 (6 reviews) ✓ Verified | 

#### Management

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | 9.7 (6 reviews) ✓ Verified | 
| **Administration Console** | 8.2 (184 reviews) | 9.2 (6 reviews) ✓ Verified | 
| **Access Management** | 8.3 (181 reviews) | 8.1 (6 reviews) ✓ Verified | 
| **Asset Management** | 7.9 (178 reviews) | 10.0 (5 reviews) ✓ Verified | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | 9.4 (6 reviews) ✓ Verified | 
| **Performance Logging** | 8.3 (178 reviews) | 9.7 (5 reviews) ✓ Verified | 
| **Alerting** | 8.5 (181 reviews) | 8.3 (6 reviews) ✓ Verified | 
| **Automation** | 8.3 (188 reviews) | 8.6 (6 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 241 |
| **Halo Service Desk** | N/A | N/A |

#### Customer Management

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | Not enough data | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | Not enough data | 
| **Payments** | 6.4 (166 reviews) | Not enough data | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.5 (186 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Standard Integrations** | 7.9 (197 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (187 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (190 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **AI Text Generation** | 5.8 (90 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Halo Service Desk** | 8.8/10 | 10 |

#### Incident Management

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | 8.3 (6 reviews) | 
| **Ticket Prioritization** | 8.4 (239 reviews) | 9.5 (7 reviews) | 
| **Ticket Notifications** | 8.4 (242 reviews) | 8.9 (9 reviews) | 
| **Knowledge Base** | 7.0 (232 reviews) | 8.5 (8 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 8.1 (8 reviews) | 

#### Reporting

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | 9.4 (8 reviews) | 
| **Time Tracking** | 8.9 (250 reviews) | 8.1 (7 reviews) | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | 9.0 (8 reviews) | 
| **Active Directory** | 7.2 (224 reviews) | 8.9 (6 reviews) | 
| **Multi-Channel Access** | 7.5 (228 reviews) | 9.0 (7 reviews) | 

#### Agentic AI - Service Desk

| Feature | Autotask | Halo Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Autotask (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Halo Service Desk | 
|---|---|---|
| **Small-Business** | 69.2% | 47.1% | 
| **Mid-Market** | 27.7% | 35.3% | 
| **Enterprise** | 3.0% | 17.6% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.3%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### Halo Service Desk

- **Information Technology and Services:** 17.6%
- **Computer Software:** 17.6%
- **Higher Education:** 11.8%
- **Computer & Network Security:** 11.8%
- **Renewables & Environment:** 5.9%
- **Machinery:** 5.9%
- **Human Resources:** 5.9%
- **Food Production:** 5.9%
- **Environmental Services:** 5.9%
- **Education Management:** 5.9%
- **Other:** 5.9%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to Halo Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4453 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Halo Service Desk

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-halo-service-desk)