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At a Glance
Market Segments
Small-Business (68.6% of reviews)
Mid-Market (37.1% of reviews)
Entry-Level Pricing
No pricing available
€19.00 Per Month
Autotask
Star Rating
(520)4.3 out of 5
Market Segments
Small-Business (68.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskGLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Autotask Professional Services Automation (PSA) excels in its ticketing system, achieving a high score of 9.2, which reviewers mention makes incident management seamless and efficient. In contrast, GLPI's ticketing system, while still effective, does not reach the same level of user satisfaction.
- Reviewers mention that GLPI shines in its incident management features, particularly with automated ticket routing, scoring an impressive 9.6. Users on G2 appreciate this functionality for streamlining their support processes, whereas Autotask PSA's score of 8.2 indicates room for improvement in this area.
- Users say that GLPI offers superior mobile access with a score of 8.0, allowing for better on-the-go management. In comparison, Autotask PSA's mobile functionality is rated lower at 6.0, which some reviewers find limiting for remote work scenarios.
- Reviewers mention that Autotask PSA provides robust reporting capabilities, particularly in dashboards and time tracking, both scoring 8.7 and 8.9 respectively. Users appreciate these features for their clarity and ease of use, while GLPI's reporting features, although competent, do not match this level of user satisfaction.
- G2 users highlight that GLPI's self-service options are rated highly at 9.0, which enhances user autonomy and reduces the burden on support teams. In contrast, Autotask PSA's self-service score of 7.9 indicates that there may be opportunities for improvement in empowering users.
- Users report that Autotask PSA's ease of setup is rated at 7.5, which some find challenging compared to GLPI's score of 7.8. Reviewers mention that a smoother setup process in GLPI contributes to a more positive initial experience for new users.
Pricing
Entry-Level Pricing
Autotask
No pricing availableGLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Free Trial
Autotask
No trial information availableGLPI
Free Trial is available
Ratings
Meets Requirements
8.5
447
9.0
27
Ease of Use
8.0
479
8.6
28
Ease of Setup
7.5
367
8.2
16
Ease of Admin
7.7
265
9.1
15
Quality of Support
8.2
416
8.4
20
Has the product been a good partner in doing business?
8.4
257
8.5
11
Product Direction (% positive)
8.5
445
8.5
24
Features by Category
Administration
8.0
178
Not enough data
8.0
180
Not enough data
8.1
182
Not enough data
Service Desk
9.1
185
Not enough data
8.5
182
Not enough data
8.4
182
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
8.0
176
Not enough data
7.5
172
Not enough data
Functionality
9.2
180
Not enough data
8.4
177
Not enough data
8.6
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.6
11
Not enough data
5.8
11
Not enough data
6.2
11
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
8.0
181
|
Verified
Not enough data
7.1
178
|
Verified
Not enough data
6.1
175
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
177
|
Verified
Not enough data
7.3
173
|
Verified
Not enough data
7.6
174
|
Verified
Not enough data
Accounting
7.2
173
Not enough data
7.3
172
|
Verified
Not enough data
6.5
166
Not enough data
6.8
170
Not enough data
6.5
168
|
Verified
Not enough data
Portfolio Management
6.8
168
Not enough data
6.8
167
Not enough data
6.6
165
Not enough data
6.6
164
Not enough data
Analytics
6.7
167
|
Verified
Not enough data
7.4
172
|
Verified
Not enough data
7.4
168
|
Verified
Not enough data
Administration
7.8
176
|
Verified
Not enough data
8.2
171
|
Verified
Not enough data
8.0
173
|
Verified
Not enough data
Platform
8.3
171
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
8.6
172
|
Verified
Not enough data
6.4
164
|
Verified
Not enough data
4.7
161
|
Verified
Not enough data
Generative AI
5.8
88
Not enough data
6.1
88
Not enough data
Artificial Intelligence - Professional Services Automation
5.3
32
Not enough data
5.1
31
Not enough data
6.2
30
Not enough data
Agentic AI - Professional Services Automation
5.6
32
Not enough data
5.6
32
Not enough data
Incident Management
8.1
237
9.4
19
8.4
236
8.8
20
8.4
235
9.5
22
7.0
230
8.4
19
7.3
231
7.9
17
Reporting
8.7
234
8.6
21
8.8
234
8.9
19
7.4
228
7.5
17
Access & Usability
6.1
230
7.6
20
7.9
230
8.8
23
7.2
225
9.0
20
7.6
223
9.1
16
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.8
14
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and GLPI are categorized as Service Desk
Unique Categories
Autotask is categorized as Professional Services Automation and IT Service Management (ITSM) Tools
GLPI is categorized as IT Asset Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.3%
Computer Software
6.3%
Computer Networking
3.4%
Telecommunications
2.4%
Other
18.3%
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
GLPI has no more discussions with answers
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