Compare Autotask and Dynamics 365 Project Operations 
Featured Products
At a Glance
Market Segments
Small-Business (69.1% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskDynamics 365 Project Operations
Star Rating
(12)4.0 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Project OperationsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in user satisfaction, boasting a significantly higher overall score compared to Dynamics 365 Project Operations. Users appreciate its comprehensive features, particularly highlighting its effectiveness in managing help desk tickets and automating workflows, which enhances operational efficiency.
- Users say that Autotask's implementation process is smooth and intuitive, making it easier for teams to get started quickly. Recent feedback emphasizes the platform's ability to prioritize and assign tickets efficiently, which streamlines daily operations for small businesses.
- Reviewers mention that while Dynamics 365 Project Operations is a robust tool for mid-market companies, it faces challenges in user satisfaction compared to Autotask. Some users find it to be a bit overwhelming, despite its comprehensive capabilities, which can hinder the overall user experience.
- According to verified reviews, Autotask shines in its analytics and reporting features, which users find particularly helpful for tracking performance and making informed decisions. This level of insight is a key advantage for businesses looking to optimize their service delivery.
- Users highlight that Dynamics 365 Project Operations offers a strong mobile interface and excellent resource assignment processes, making it a solid choice for companies that require flexibility and accessibility. However, the overall user experience is still perceived as less favorable compared to Autotask.
- G2 reviewers note that Autotask's quality of support is a standout feature, with many users praising the responsiveness and helpfulness of the support team. This level of customer service contributes to a more positive experience, especially for small businesses that rely on timely assistance.
Pricing
Entry-Level Pricing
Autotask
No pricing availableDynamics 365 Project Operations
No pricing availableFree Trial
Autotask
No trial information availableDynamics 365 Project Operations
No trial information availableRatings
Meets Requirements
8.5
463
8.5
9
Ease of Use
7.9
495
7.8
9
Ease of Setup
7.4
382
Not enough data
Ease of Admin
7.6
279
Not enough data
Quality of Support
8.2
430
7.8
9
Has the product been a good partner in doing business?
8.4
270
Not enough data
Product Direction (% positive)
8.4
461
5.6
8
Features by Category
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
185
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.1
180
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
176
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
179
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
174
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.4
174
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
233
Not enough data
8.8
233
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Dynamics 365 Project Operations are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Dynamics 365 Project Operations has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Project Operations
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.5%
Computer & Network Security
17.3%
Computer Software
6.2%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.5%
Information Technology and Services
25.0%
Research
8.3%
Public Relations and Communications
8.3%
Marketing and Advertising
8.3%
Electrical/Electronic Manufacturing
8.3%
Other
41.7%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Dynamics 365 Project Operations has no discussions with answers
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