Compare Autotask and BigTime 
At a Glance
Market Segments
Small-Business (69.1% of reviews)
Small-Business (78.5% of reviews)
Entry-Level Pricing
No pricing available
$20.00 1 user Per Month
Autotask
Star Rating
(543)4.3 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskBigTime
Star Rating
(1,657)4.5 out of 5
Market Segments
Small-Business (78.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 user Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in providing a comprehensive suite of features, particularly with its dashboards and analytics. Users appreciate the continuous improvements and integrations, which help streamline their operations and keep them up to date with new technologies.
- Users say that BigTime stands out for its user-friendly interface, making it easy to track time and manage tasks. The timesheet view is particularly praised for allowing quick edits and a clear overview of weekly entries, enhancing overall productivity.
- Reviewers mention that while Autotask has a solid feature set, some users find it challenging to configure the software to meet their specific workflow needs. This can lead to a steeper learning curve compared to BigTime, which is noted for its intuitive design.
- According to verified reviews, BigTime receives high marks for its customer support, with users highlighting the availability of helpful resources like webinars and a comprehensive knowledge base. This support structure contributes to a smoother user experience.
- G2 reviewers report that Autotask's implementation process can be less straightforward, with some users expressing a desire for a more guided onboarding experience. In contrast, BigTime's setup is often described as quick and efficient, making it easier for new users to get started.
- Users say that both platforms have their strengths, but BigTime's focus on ease of use and customer support gives it an edge in day-to-day operations. Features like customization of fields and easy data entry are frequently highlighted as significant advantages for users managing their projects.
Pricing
Entry-Level Pricing
Autotask
No pricing availableBigTime
Essentials
$20.00
1 user Per Month
Deliver great work and get paid faster.
- Time Tracking
- Expense Management
- Project Management
Free Trial
Autotask
No trial information availableBigTime
Free Trial is available
Ratings
Meets Requirements
8.5
463
8.8
1,384
Ease of Use
7.9
495
8.7
1,433
Ease of Setup
7.4
382
8.2
970
Ease of Admin
7.6
279
8.7
935
Quality of Support
8.2
430
9.2
1,288
Has the product been a good partner in doing business?
8.4
270
9.1
934
Product Direction (% positive)
8.4
461
8.7
1,353
Features by Category
Expense Reports
Not enough data
8.7
520
Not enough data
7.8
234
Not enough data
8.0
279
Not enough data
8.5
351
Not enough data
8.6
381
Not enough data
7.4
132
Not enough data
7.8
210
Agentic AI - Expense Management
Not enough data
Not enough data
Not enough data
Not enough data
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
199
Client Invoicing
Not enough data
8.4
702
Not enough data
7.7
357
Not enough data
8.3
534
Mobile
Not enough data
8.6
349
Not enough data
8.4
292
Not enough data
Feature Not Available
Platform
Not enough data
6.9
137
Not enough data
8.0
280
Administration
Not enough data
7.3
117
Administration
Not enough data
8.4
692
Not enough data
8.4
693
Not enough data
8.1
548
Not enough data
8.0
416
Not enough data
8.7
784
Platform
Not enough data
8.4
826
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Tasks
Not enough data
8.6
297
|
Verified
Not enough data
8.4
271
|
Verified
Not enough data
8.0
260
|
Verified
Not enough data
7.8
241
|
Verified
Not enough data
7.6
218
|
Verified
Not enough data
7.9
229
Not enough data
7.7
235
|
Verified
Not enough data
7.9
232
|
Verified
Projects
Not enough data
8.1
249
|
Verified
Not enough data
7.7
228
|
Verified
Not enough data
7.4
215
|
Verified
Not enough data
7.8
228
|
Verified
Not enough data
7.8
247
|
Verified
Not enough data
8.3
291
|
Verified
Not enough data
7.5
219
|
Verified
Not enough data
7.9
267
|
Verified
Not enough data
7.5
205
|
Verified
Not enough data
8.9
332
|
Verified
Not enough data
7.6
197
|
Verified
Resource Management
Not enough data
7.8
212
|
Verified
Not enough data
8.1
238
|
Verified
Not enough data
8.0
243
|
Verified
Project Monitoring
Not enough data
7.8
201
|
Verified
Not enough data
7.8
229
|
Verified
Not enough data
8.2
273
|
Verified
Generative AI
Not enough data
Feature Not Available
Not enough data
6.2
64
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
185
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.1
180
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Planning
Not enough data
7.5
46
Not enough data
7.8
53
Not enough data
7.8
51
Optimization
Not enough data
7.9
55
Not enough data
7.6
51
Not enough data
7.3
49
Customer Management
8.0
180
|
Verified
8.5
121
|
Verified
7.2
176
|
Verified
8.0
83
|
Verified
6.1
173
|
Verified
7.5
71
|
Verified
7.2
180
|
Verified
7.9
84
|
Verified
Project Management
6.9
179
8.2
109
|
Verified
7.0
178
|
Verified
8.7
154
|
Verified
7.3
172
|
Verified
8.1
99
|
Verified
7.6
173
|
Verified
8.3
108
|
Verified
Accounting
7.2
172
8.2
102
7.3
174
|
Verified
8.6
120
|
Verified
6.4
165
8.0
98
6.8
170
8.4
123
|
Verified
6.5
167
|
Verified
8.6
128
|
Verified
Portfolio Management
6.7
166
8.0
82
6.8
165
8.2
81
6.6
163
7.7
75
6.6
162
8.1
74
Analytics
6.7
165
|
Verified
8.2
92
|
Verified
7.4
174
|
Verified
8.4
151
|
Verified
7.4
166
|
Verified
8.1
81
|
Verified
Administration
7.8
183
|
Verified
8.2
114
|
Verified
8.2
175
|
Verified
8.1
131
|
Verified
8.0
172
|
Verified
8.3
114
|
Verified
Platform
8.3
173
|
Verified
8.2
81
|
Verified
7.4
159
|
Verified
8.0
69
|
Verified
8.6
173
|
Verified
8.6
148
|
Verified
6.5
163
|
Verified
7.8
116
|
Verified
4.7
160
|
Verified
7.4
75
|
Verified
Generative AI
5.7
88
6.5
9
6.1
87
6.5
9
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Bill Generation
Not enough data
8.0
243
Not enough data
8.4
217
Not enough data
7.7
176
Bill Processing
Not enough data
7.7
189
Not enough data
8.0
203
Not enough data
8.3
236
Integration
Not enough data
8.2
242
Not enough data
7.8
202
Not enough data
7.1
153
Agentic AI - Billing
Not enough data
6.9
6
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
233
Not enough data
8.8
233
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Time Tracking
Not enough data
9.3
927
Not enough data
9.1
890
Not enough data
9.0
807
Client Invoicing
Not enough data
8.4
702
Not enough data
7.7
357
Not enough data
8.3
534
Mobile Time Tracking
Not enough data
9.1
773
Administration
Not enough data
8.4
692
Not enough data
8.4
693
Not enough data
8.1
548
Not enough data
8.0
416
Not enough data
8.7
784
Platform
Not enough data
8.4
826
Not enough data
8.1
518
Not enough data
7.6
341
Not enough data
8.8
796
Not enough data
8.2
577
Not enough data
7.7
361
Categories
Categories
Shared Categories
Autotask and BigTime are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
BigTime is categorized as Project Management, Billing, Expense Management, Time Tracking, and Resource Management
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
BigTime
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.5%
Computer & Network Security
17.3%
Computer Software
6.2%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.5%
Accounting
13.7%
Architecture & Planning
10.3%
Civil Engineering
9.6%
Information Technology and Services
6.4%
Consulting
5.6%
Other
54.4%
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??
2 Comments
JS
I've been using the software since 2017. I also work virtually as a consultant in Finance. I'm happy to discuss my qualifications. Please let me know if...Read more
How do I show a credit for an invoice that was paid in a previous cycle?
1 Comment
TA
Hi, to the best of my knowledge, BigTime can't handle this kind of transaction.
Traditionally, this would be handled by the accounting package and issued...Read more
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