# Autotask vs BigTime Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems.
- **Users say** that BigTime shines in its user-friendly time tracking features, with specific praise for the "remove blank rows" functionality that keeps timesheets clean and organized. This feature is particularly beneficial for projects that span multiple weeks, making it easier to manage ongoing tasks.
- **Reviewers mention** that while Autotask offers robust customization options for ticket workflows, some users find the initial setup process to be a bit challenging. However, once configured, the workflows can significantly enhance operational efficiency.
- **According to verified reviews** , BigTime receives high marks for its quality of support, with users highlighting the responsiveness and helpfulness of the support team. This aspect is crucial for businesses that rely on timely assistance to resolve issues quickly.
- **G2 reviewers indicate** that Autotask's calendar feature is a valuable tool for organizing tasks, helping users keep track of their schedules effectively. This feature is particularly appreciated by those managing multiple projects simultaneously.
- **Users report** that BigTime's project tracking capabilities are strong, with many finding it easy to generate reports on total hours worked for specific projects. This functionality is essential for businesses that need to monitor project progress and resource allocation closely.



| | Autotask | BigTime | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 613 | 1,718 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Small-Business (77.9% of reviews) | 
| **Entry Level Price** | No pricing available | $20.00 1 user Per Month | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### BigTime

Pros:
- Ease of Use (111 reviews)
- Time Tracking (87 reviews)

Cons:
- Missing Features (24 reviews)
- Time-Consuming (19 reviews)

---
## Ratings Comparison
| Rating | Autotask | BigTime | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 8.8 (1415 reviews) | 
  | **Ease of Use** | 7.9 (548 reviews) | 8.7 (1476 reviews) | 
  | **Ease of Setup** | 7.3 (433 reviews) | 8.2 (995 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 8.6 (954 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 9.2 (1311 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 9.1 (953 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 8.7 (1382 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### BigTime

#### Entry-Level Pricing

Plan: Essentials

Price: $20.00 1 user Per Month

Description: Deliver great work and get paid faster.

Key Features:
- Time Tracking
- Expense Management
- Project Management 

[Browse all 4 editions](https://www.g2.com/products/bigtime/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Expense Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | 7.9/10 | 1082 |

#### Expense Reports

| Feature | Autotask | BigTime | 
|---|---|---|
| **Ease of Creating Expense Reports** | Not enough data | 8.7 (524 reviews) | 
| **Bank / Credit Card Integration** | Not enough data | 7.8 (234 reviews) | 
| **Smart Categorization** | Not enough data | 8.0 (280 reviews) | 
| **Digital Receipt Management** | Not enough data | 8.5 (352 reviews) | 
| **Employee Reimbursement** | Not enough data | 8.6 (382 reviews) | 
| **Currency Conversions** | Not enough data | 7.4 (132 reviews) | 
| **Credit Card Integration** | Not enough data | 7.8 (210 reviews) | 

#### Agentic AI - Expense Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Travel Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Ease of Booking** | Not enough data | Feature Not Available | 
| **Itinerary Management** | Not enough data | Feature Not Available | 
| **Trip Notifications** | Not enough data | Feature Not Available | 
| **Advanced Integrations** | Not enough data | 7.9 (199 reviews) | 

#### Client Invoicing

| Feature | Autotask | BigTime | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 8.4 (705 reviews) | 
| **Electronic Payments** | Not enough data | 7.8 (357 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 8.3 (533 reviews) | 

#### Generative AI - Expense Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Image-to-Text** | Not enough data | Not enough data | 
| **Text Generation** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 

#### Mobile

| Feature | Autotask | BigTime | 
|---|---|---|
| **Receipt Capture** | Not enough data | 8.6 (350 reviews) | 
| **Mileage Tracking** | Not enough data | 8.4 (293 reviews) | 
| **Travel Itinerary and Flight Status Updates** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Autotask | BigTime | 
|---|---|---|
| **Embedded AI / Machine Learning** | Not enough data | 6.9 (137 reviews) | 
| **Complex Approval Workflow** | Not enough data | 8.0 (280 reviews) | 

#### Administration

| Feature | Autotask | BigTime | 
|---|---|---|
| **PCI Regulation Compliant** | Not enough data | 7.3 (117 reviews) | 

#### Administration

| Feature | Autotask | BigTime | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.4 (693 reviews) | 
| **Workflow** | Not enough data | 8.4 (693 reviews) | 
| **Automated Reminders** | Not enough data | 8.0 (547 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.0 (415 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (786 reviews) | 

#### Platform

| Feature | Autotask | BigTime | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (827 reviews) | 
| **APIs / Integration** | Not enough data | 8.1 (517 reviews) | 
| **Internationalization** | Not enough data | 7.6 (340 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (797 reviews) | 
| **Mobile User Support** | Not enough data | 8.2 (576 reviews) | 
| **Offline** | Not enough data | 7.8 (360 reviews) | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | 7.8/10 | 403 |

#### Tasks

| Feature | Autotask | BigTime | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.6 (297 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 8.4 (271 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 8.0 (261 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 7.8 (241 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 7.6 (218 reviews) ✓ Verified | 
| **Mass Updates** | Not enough data | 7.9 (229 reviews) | 
| **Drag & Drop** | Not enough data | 7.7 (235 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 7.9 (232 reviews) ✓ Verified | 

#### Projects

| Feature | Autotask | BigTime | 
|---|---|---|
| **Planning** | Not enough data | 8.1 (249 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 7.7 (228 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 7.4 (215 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 7.8 (228 reviews) ✓ Verified | 
| **Views** | Not enough data | 7.8 (247 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 8.3 (292 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 7.5 (219 reviews) ✓ Verified | 
| **Templates** | Not enough data | 7.9 (267 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | 7.5 (205 reviews) ✓ Verified | 
| **Time & Expense** | Not enough data | 8.9 (334 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 7.6 (197 reviews) ✓ Verified | 

#### Resource Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.8 (212 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 8.1 (238 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 8.0 (243 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Autotask | BigTime | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 7.8 (201 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 7.8 (229 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.2 (274 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | BigTime | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 6.2 (64 reviews) | 

#### Agentic AI - Project Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **BigTime** | N/A | N/A |

#### Administration

| Feature | Autotask | BigTime | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | BigTime | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | BigTime | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | 7.7/10 | 65 |

#### Planning

| Feature | Autotask | BigTime | 
|---|---|---|
| **Resource Definiton** | Not enough data | 7.5 (46 reviews) | 
| **Capacity** | Not enough data | 7.8 (53 reviews) | 
| **Scheduling** | Not enough data | 7.8 (51 reviews) | 

#### Optimization

| Feature | Autotask | BigTime | 
|---|---|---|
| **Performance** | Not enough data | 7.9 (55 reviews) | 
| **Forecasting** | Not enough data | 7.6 (51 reviews) | 
| **Corrections** | Not enough data | 7.3 (49 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 239 |
| **BigTime** | 8.0/10 | 246 |

#### Customer Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | 8.5 (120 reviews) ✓ Verified | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 8.0 (82 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 7.5 (70 reviews) ✓ Verified | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 7.9 (84 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | 8.2 (108 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 8.7 (162 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.1 (98 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 8.3 (108 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | BigTime | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 8.2 (101 reviews) | 
| **Invoice Management** | 7.4 (180 reviews) ✓ Verified | 8.5 (122 reviews) ✓ Verified | 
| **Payments** | 6.4 (166 reviews) | 7.9 (98 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 8.4 (123 reviews) ✓ Verified | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 8.6 (129 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.0 (81 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.2 (80 reviews) | 
| **Risk** | 6.6 (163 reviews) | 7.7 (74 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 8.1 (73 reviews) | 

#### Analytics

| Feature | Autotask | BigTime | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.3 (91 reviews) ✓ Verified | 
| **Reporting** | 7.5 (185 reviews) ✓ Verified | 8.4 (161 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.1 (80 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | BigTime | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | 8.2 (115 reviews) ✓ Verified | 
| **Workflow** | 8.2 (186 reviews) ✓ Verified | 8.1 (134 reviews) ✓ Verified | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 8.3 (114 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | BigTime | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | 8.2 (80 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.0 (68 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | 8.6 (158 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.8 (117 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 7.4 (74 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | BigTime | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 6.5 (9 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 6.5 (9 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | BigTime | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | BigTime | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Billing

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | 7.8/10 | 320 |

#### Bill Generation

| Feature | Autotask | BigTime | 
|---|---|---|
| **Templates** | Not enough data | 8.0 (243 reviews) | 
| **Digital Billing** | Not enough data | 8.4 (217 reviews) | 
| **Recurring Billing** | Not enough data | 7.7 (175 reviews) | 

#### Bill Processing

| Feature | Autotask | BigTime | 
|---|---|---|
| **Consolidation** | Not enough data | 7.7 (188 reviews) | 
| **Batch Invoicing** | Not enough data | 8.0 (202 reviews) | 
| **Management** | Not enough data | 8.3 (235 reviews) | 

#### Integration

| Feature | Autotask | BigTime | 
|---|---|---|
| **Accounting** | Not enough data | 8.2 (242 reviews) | 
| **Payments** | Not enough data | 7.8 (201 reviews) | 
| **ERP** | Not enough data | 7.1 (153 reviews) | 

#### Agentic AI - Billing

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (6 reviews) | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **BigTime** | N/A | N/A |

#### Incident Management

| Feature | Autotask | BigTime | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | BigTime | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (250 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | BigTime | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | BigTime | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **BigTime** | 8.3/10 | 1099 |

#### Time Tracking

| Feature | Autotask | BigTime | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 9.3 (937 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 9.1 (902 reviews) | 
| **Billable Time Rate Management** | Not enough data | 9.0 (813 reviews) | 

#### Client Invoicing

| Feature | Autotask | BigTime | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 8.4 (705 reviews) | 
| **Electronic Payments** | Not enough data | 7.8 (357 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 8.3 (533 reviews) | 

#### Mobile Time Tracking

| Feature | Autotask | BigTime | 
|---|---|---|
| **Time Tracking** | Not enough data | 9.1 (777 reviews) | 

#### Administration

| Feature | Autotask | BigTime | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.4 (693 reviews) | 
| **Workflow** | Not enough data | 8.4 (693 reviews) | 
| **Automated Reminders** | Not enough data | 8.0 (547 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.0 (415 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (786 reviews) | 

#### Platform

| Feature | Autotask | BigTime | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (827 reviews) | 
| **APIs / Integration** | Not enough data | 8.1 (517 reviews) | 
| **Internationalization** | Not enough data | 7.6 (340 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (797 reviews) | 
| **Mobile User Support** | Not enough data | 8.2 (576 reviews) | 
| **Offline** | Not enough data | 7.8 (360 reviews) | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to BigTime (5):** [Project Management Software](https://www.g2.com/categories/project-management), [Billing Software](https://www.g2.com/categories/billing), [Expense Management Software](https://www.g2.com/categories/expense-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Resource Management Software](https://www.g2.com/categories/resource-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | BigTime | 
|---|---|---|
| **Small-Business** | 69.2% | 77.9% | 
| **Mid-Market** | 27.7% | 19.0% | 
| **Enterprise** | 3.0% | 3.0% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.2%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### BigTime

- **Accounting:** 13.7%
- **Architecture & Planning:** 10.4%
- **Civil Engineering:** 9.6%
- **Information Technology and Services:** 6.5%
- **Consulting:** 6.1%
- **Management Consulting:** 5.5%
- **Environmental Services:** 3.8%
- **Financial Services:** 3.8%
- **Public Relations and Communications:** 3.4%
- **Computer Software:** 3.3%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1189 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (553 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

### Alternatives to BigTime

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (553 reviews)
- [BQE CORE](https://www.g2.com/products/core-bqe-software-inc/reviews) — 4.3/5 stars (449 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Ruddr Professional Services Automation](https://www.g2.com/products/ruddr-professional-services-automation/reviews) — 4.6/5 stars (340 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)
- [Paymo](https://www.g2.com/products/paymo/reviews) — 4.6/5 stars (594 reviews)
- [FreshBooks](https://www.g2.com/products/freshbooks/reviews) — 4.5/5 stars (975 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### BigTime

- Title: [we need an outside bookkeeping VA to do basic things we don't have time skill to do - any referals??](https://www.g2.com/discussions/we-need-an-outside-bookkeeping-va-to-do-basic-things-we-don-t-have-time-skill-to-do-any-referals) — 2 comments, 2 upvotes
  > **Top comment:** "I've been using the software since 2017.  I also work virtually as a consultant in Finance.  I'm happy to discuss my qualifications.  Please let me know if..."
- Title: [What is BigTime used for?](https://www.g2.com/discussions/what-is-bigtime-used-for) — 1 comment, 1 upvote
  > **Top comment:** "As an architectural business, we use Big Time to log our time, usually in 15 minute intervals, showing how much time was spend on each task, for each phase,..."
- Title: [Does anyone have tips for how they use task tracking in BigTime?](https://www.g2.com/discussions/does-anyone-have-tips-for-how-they-use-task-tracking-in-bigtime) — 1 comment, 1 upvote
  > **Top comment:** " I utilize the workflow alot of task tracking.  This feature helps manage task, see where they are in their life cycle and even drill down to the employee. ..."
- Title: [I saved screen prints for validation on this survey but the Upload function was not working properly](https://www.g2.com/discussions/25185-i-saved-screen-prints-for-validation-on-this-survey-but-the-upload-function-was-not-working-properly) — 1 comment, 1 upvote
  > **Top comment:** "Not familiar with creating a Screen Print within this application and therefore unable to meet this unusual request.  There should be an option for a PDF..."
- Title: [Are you working on the mobile app issues?](https://www.g2.com/discussions/are-you-working-on-the-mobile-app-issues) — 1 comment, 1 upvote
  > **Top comment:** "No only Online"

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-bigtime)