Compare Autotask and Avaza 
Featured Products
At a Glance
Market Segments
Small-Business (68.7% of reviews)
Small-Business (75.3% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Autotask
Star Rating
(554)4.3 out of 5
Market Segments
Small-Business (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskAvaza
Star Rating
(384)4.5 out of 5
Market Segments
Small-Business (75.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Avaza. Users appreciate its comprehensive features for managing help desk tickets, with one reviewer highlighting its ability to prioritize and assign tickets effectively, enhancing workflow efficiency.
- Users say that Avaza shines in customer support, with many praising the responsiveness and helpfulness of real human representatives. This level of support is a standout feature, making it easier for users to resolve issues quickly, which is particularly beneficial for small businesses.
- Reviewers mention that Autotask offers robust analytics and reporting capabilities, which are highly valued by users looking to track performance and make data-driven decisions. One user noted that the analytics tools are "efficient and effective," contributing to better operational insights.
- According to verified reviews, Avaza is recognized for its user-friendly interface, especially in timesheet and expense tracking features. Users appreciate the customization options available for timesheets, which help streamline their project management processes.
- G2 reviewers highlight that while Autotask has a strong feature set, some users find it challenging to configure for their specific workflows. This can lead to a steeper learning curve compared to Avaza, which is often praised for its intuitive design and ease of use.
- Users report that Autotask's implementation process is generally quick, but some have noted that it may require more time to fully adapt to its extensive features. In contrast, Avaza's setup is often described as straightforward, allowing users to get started with minimal hassle.
Pricing
Entry-Level Pricing
Autotask
No pricing availableAvaza
Free
$0.00
- Includes all functionality except recurring tasks, but has some usage limitations, e.g. number of invoices per month & number of timesheet/admin/scheduling users.
Free Trial
Autotask
No trial information availableAvaza
Free Trial is available
Ratings
Meets Requirements
8.5
468
8.7
323
Ease of Use
7.9
504
8.9
328
Ease of Setup
7.4
391
8.7
180
Ease of Admin
7.6
280
8.9
172
Quality of Support
8.2
435
9.2
278
Has the product been a good partner in doing business?
8.4
271
9.3
163
Product Direction (% positive)
8.3
466
9.3
312
Features by Category
Tasks
Not enough data
9.0
94
|
Verified
Not enough data
8.6
92
|
Verified
Not enough data
8.7
85
Not enough data
8.3
88
|
Verified
Not enough data
7.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
85
|
Verified
Not enough data
8.1
82
|
Verified
Projects
Not enough data
8.3
89
|
Verified
Not enough data
7.9
80
|
Verified
Not enough data
7.9
79
|
Verified
Not enough data
8.1
86
|
Verified
Not enough data
8.1
84
|
Verified
Not enough data
8.4
77
|
Verified
Not enough data
Feature Not Available
Not enough data
8.0
82
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
93
|
Verified
Not enough data
7.8
74
|
Verified
Resource Management
Not enough data
8.1
70
|
Verified
Not enough data
8.0
75
|
Verified
Not enough data
8.2
82
|
Verified
Project Monitoring
Not enough data
7.9
76
|
Verified
Not enough data
8.0
71
|
Verified
Not enough data
8.2
81
|
Verified
Generative AI
Not enough data
7.7
28
Not enough data
7.8
28
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
186
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.2
181
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.2
179
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Cost Tracking
Not enough data
8.5
66
Not enough data
8.6
63
Not enough data
8.4
62
Platform Basics
Not enough data
8.6
20
Not enough data
8.5
18
Not enough data
9.4
19
Platform Content
Not enough data
8.1
17
Not enough data
8.5
18
Not enough data
7.9
17
Platform Additional Functionality
Not enough data
8.5
18
Not enough data
8.8
17
Not enough data
8.2
16
Not enough data
9.0
16
Not enough data
8.6
15
Customer Management
8.0
180
|
Verified
7.0
29
|
Verified
7.2
177
|
Verified
8.0
25
|
Verified
6.1
173
|
Verified
7.7
25
|
Verified
7.2
180
|
Verified
8.1
27
|
Verified
Project Management
6.9
180
8.4
29
|
Verified
7.0
178
|
Verified
8.3
29
|
Verified
7.3
172
|
Verified
7.9
30
|
Verified
7.6
173
|
Verified
8.4
29
|
Verified
Accounting
7.2
172
8.1
27
7.3
175
|
Verified
8.8
29
|
Verified
6.4
165
8.4
27
|
Verified
6.8
170
8.1
27
|
Verified
6.5
167
|
Verified
8.0
27
|
Verified
Portfolio Management
6.7
166
8.3
25
6.8
165
7.9
25
6.6
163
7.4
23
6.6
162
7.7
23
|
Verified
Analytics
6.7
165
|
Verified
8.4
24
|
Verified
7.5
178
|
Verified
8.1
29
|
Verified
7.4
166
|
Verified
7.8
24
|
Verified
Administration
7.8
186
|
Verified
7.8
26
|
Verified
8.2
176
|
Verified
8.7
28
|
Verified
8.0
172
|
Verified
8.2
25
|
Verified
Platform
8.3
175
|
Verified
8.5
26
|
Verified
7.4
159
|
Verified
7.7
23
|
Verified
8.6
176
|
Verified
8.2
32
|
Verified
6.5
163
|
Verified
9.1
27
|
Verified
4.7
160
|
Verified
7.7
22
|
Verified
Generative AI
5.8
89
8.1
6
6.1
87
8.3
6
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Bill Generation
Not enough data
8.4
56
Not enough data
8.6
54
Not enough data
8.5
53
Bill Processing
Not enough data
8.2
49
Not enough data
8.1
51
Not enough data
8.7
54
Integration
Not enough data
8.5
50
Not enough data
8.5
51
Not enough data
7.9
48
Agentic AI - Billing
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
234
Not enough data
8.8
234
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Time Tracking
Not enough data
9.2
172
Not enough data
9.1
172
Not enough data
9.0
160
Client Invoicing
Not enough data
9.0
152
Not enough data
8.8
107
Not enough data
8.8
126
Mobile Time Tracking
Not enough data
9.3
161
Administration
Not enough data
8.5
122
Not enough data
8.8
132
Not enough data
8.6
127
Not enough data
Feature Not Available
Not enough data
9.0
140
Platform
Not enough data
8.7
138
Not enough data
8.2
98
Not enough data
8.5
97
Not enough data
9.4
149
Not enough data
8.9
117
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Autotask and Avaza are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Avaza is categorized as Project Cost Management, Billing, Project Management, Time Tracking, and Employee Scheduling
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Avaza
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.2%
Computer Software
6.0%
Computer Networking
3.2%
Consulting
2.3%
Other
18.9%
Marketing and Advertising
18.2%
Information Technology and Services
17.4%
Computer Software
5.8%
Consulting
4.7%
Accounting
4.4%
Other
49.4%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Can you create easier ways to maintain companies, clients, invoice templates?
1 Comment
BK
Hi Giri, thanks for your feedback. We will certainly take it onboard. We plan to introduce a CRM module that would streamline creating, updating and viewing...Read more
Are their any plans to have a tab on the left side for a project dashboard on the main screen? Or how about automating project percentages instead of the manual version Avaza has now?
1 Comment
BK
Hi Vanessa, we are certainly planning to introduce Dashboard widgets for individual projects that will allow you to quickly establish the overall state of...Read more
Is it possible to connect Avaza and Owncloud?
1 Comment
BK
Hi Radek, Avaza connects to hundreds of popular applications via Zapier. You may want to explore that option. We don't have a native integration with Owncloud.Read more
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