# Autotask vs ManageEngine ServiceDesk Plus MSP Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. This centralization helps users avoid the hassle of juggling multiple disconnected systems.
- **Users say** that ManageEngine ServiceDesk Plus MSP offers a high degree of customization, allowing organizations to modify workflows to better match their specific needs. This flexibility is highlighted by the ability to create multiple ticket views, catering to different IT/HelpDesk personalities and enhancing task organization.
- **Reviewers mention** that Autotask's ticket workflow customization is one of its strongest features, enabling users to adapt processes to various customer requirements. This adaptability is crucial for maintaining efficient service operations, especially in dynamic environments.
- **According to verified reviews** , ManageEngine ServiceDesk Plus MSP is praised for its ease of management and configuration, making it a user-friendly option for teams looking to streamline their processes without extensive training or setup time.
- **G2 reviewers highlight** that Autotask's calendar feature significantly aids in task organization, helping users keep track of their responsibilities and deadlines effectively, which is essential for maintaining productivity in busy service environments.
- **Users report** that while both platforms offer solid support, ManageEngine ServiceDesk Plus MSP has a slight edge in terms of user satisfaction with support quality, indicating that users feel well-supported in their day-to-day operations.



| | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 613 | 15 | 
| **Largest Market Segment** | Small-Business (69.2% of reviews) | Mid-Market (53.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### ManageEngine ServiceDesk Plus MSP

**Not enough data**

---
## Ratings Comparison
| Rating | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 9.2 (10 reviews) | 
  | **Ease of Use** | 7.9 (548 reviews) | 8.2 (10 reviews) | 
  | **Ease of Setup** | 7.3 (433 reviews) | 7.8 (6 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 8.3 (6 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 8.3 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 8.9 (6 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 6.5 (10 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ManageEngine ServiceDesk Plus MSP

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |

#### Administration

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 239 |
| **ManageEngine ServiceDesk Plus MSP** | N/A | N/A |

#### Customer Management

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | Not enough data | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | Not enough data | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Not enough data | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | Not enough data | 

#### Project Management

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | Not enough data | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | Not enough data | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | Not enough data | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | Not enough data | 

#### Accounting

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | Not enough data | 
| **Invoice Management** | 7.4 (180 reviews) ✓ Verified | Not enough data | 
| **Payments** | 6.4 (166 reviews) | Not enough data | 
| **Project Accounting** | 6.8 (170 reviews) | Not enough data | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | Not enough data | 

#### Portfolio Management

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | Not enough data | 
| **Portfolio Performance** | 6.7 (166 reviews) | Not enough data | 
| **Risk** | 6.6 (163 reviews) | Not enough data | 
| **Portfolio Mix** | 6.6 (162 reviews) | Not enough data | 

#### Analytics

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 7.5 (185 reviews) ✓ Verified | Not enough data | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Standard Integrations** | 7.9 (196 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.2 (186 reviews) ✓ Verified | Not enough data | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (189 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | Not enough data | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (88 reviews) | Not enough data | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **ManageEngine ServiceDesk Plus MSP** | 8.1/10 | 7 |

#### Incident Management

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | 9.3 (5 reviews) | 
| **Ticket Notifications** | 8.4 (242 reviews) | 8.9 (6 reviews) | 
| **Knowledge Base** | 7.0 (232 reviews) | 7.3 (5 reviews) | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | 6.7 (5 reviews) | 

#### Reporting

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | 8.3 (6 reviews) | 
| **Time Tracking** | 8.9 (250 reviews) | 7.8 (6 reviews) | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | 8.3 (5 reviews) | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Autotask (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)



---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | ManageEngine ServiceDesk Plus MSP | 
|---|---|---|
| **Small-Business** | 69.2% | 15.4% | 
| **Mid-Market** | 27.7% | 53.8% | 
| **Enterprise** | 3.0% | 30.8% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.2%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### ManageEngine ServiceDesk Plus MSP

- **Information Technology and Services:** 23.1%
- **Government Administration:** 15.4%
- **Retail:** 7.7%
- **Pharmaceuticals:** 7.7%
- **Insurance:** 7.7%
- **Higher Education:** 7.7%
- **Consumer Electronics:** 7.7%
- **Construction:** 7.7%
- **Computer Software:** 7.7%
- **Commercial Real Estate:** 7.7%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (552 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (790 reviews)

### Alternatives to ManageEngine ServiceDesk Plus MSP

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (783 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (749 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1192 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (326 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### ManageEngine ServiceDesk Plus MSP

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-manageengine-servicedesk-plus-msp)