# Autotask vs SuperOps Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, time tracking, and reporting into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems.
- **Users say** that SuperOps stands out with its modern interface, making it easy to navigate and stay organized. This user-friendly design is particularly beneficial for those looking to enhance productivity without a steep learning curve.
- **Reviewers mention** that Autotask's ticket workflow customization is a significant strength, allowing businesses to adapt processes to meet specific customer needs. This flexibility is often highlighted as a key feature that enhances operational efficiency.
- **According to verified reviews** , SuperOps is praised for its exceptional customer support, with users noting that the assistance provided is unparalleled compared to other RMM/PSA tools. This level of support can be a deciding factor for businesses that prioritize responsive service.
- **G2 reviewers highlight** that while Autotask has a higher overall satisfaction score, SuperOps has received slightly better ratings for ease of use and setup. Users appreciate how quickly they can get started with SuperOps, which can be a crucial advantage for smaller businesses with limited resources.
- **Users report** that Autotask's robust features come with a higher entry-level price, which may be a consideration for small businesses. In contrast, SuperOps offers a more budget-friendly option, making it an attractive choice for startups and smaller operations looking for effective PSA solutions.



| | Autotask | SuperOps | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 590 | 133 | 
| **Largest Market Segment** | Small-Business (68.7% of reviews) | Small-Business (87.1% of reviews) | 
| **Entry Level Price** | No pricing available | $79.00 Per Month | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (65 reviews)
- Integrations (49 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (18 reviews)

### SuperOps

Pros:
- Ease of Use (78 reviews)
- Customer Support (66 reviews)

Cons:
- Missing Features (45 reviews)
- Feature Issues (22 reviews)

---
## Ratings Comparison
| Rating | Autotask | SuperOps | 
|---|---|---|
  | **Meets Requirements** | 8.5 (486 reviews) | 8.7 (115 reviews) | 
  | **Ease of Use** | 7.9 (532 reviews) | 9.0 (119 reviews) | 
  | **Ease of Setup** | 7.4 (418 reviews) | 9.0 (104 reviews) | 
  | **Ease of Admin** | 7.6 (280 reviews) | 9.0 (100 reviews) | 
  | **Quality of Support** | 8.2 (453 reviews) | 9.4 (114 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (271 reviews) | 9.2 (100 reviews) | 
  | **Product Direction (% positive)** | 8.3 (480 reviews) | 9.6 (115 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SuperOps

#### Entry-Level Pricing

Plan: Standard - PSA Only

Price: $79.00 Per Month

Description: PSA Only 

Key Features:
- Ticketing
- Projects
- Automated billing and invoicing

[Browse all 4 editions](https://www.g2.com/products/superops/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 209 |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (191 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (189 reviews) | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting** | 8.2 (187 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Ticketing System** | 9.2 (189 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (177 reviews) | Not enough data | 
| **Alerting** | 8.5 (180 reviews) | Not enough data | 
| **Automation** | 8.3 (187 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (15 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 8.6/10 | 97 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Device Management** | Not enough data | 8.9 (93 reviews) | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.9 (93 reviews) | 
| **Asset Tracking** | Not enough data | Feature Not Available | 
| **Application Deployment** | Not enough data | 8.1 (82 reviews) | 
| **Patch Management** | Not enough data | 8.8 (86 reviews) | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Workflow Management** | Not enough data | 7.7 (5 reviews) | 

#### Service Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Access** | Not enough data | 9.0 (93 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Scope

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 7.8/10 | 16 |

#### Functionality

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.0 (16 reviews) | 
| **Alerting** | Not enough data | 8.1 (16 reviews) | 
| **Improvement Suggestions** | Not enough data | 7.9 (16 reviews) | 
| **Multi-Network Capability** | Not enough data | 7.7 (16 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Not enough data | 
| **Automated Network Discovery** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Performance Baseline** | Not enough data | 7.7 (16 reviews) | 
| **Data Visualization** | Not enough data | 7.7 (16 reviews) | 
| **Path Analysis** | Not enough data | 7.5 (14 reviews) | 

#### Analytics - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Not enough data | 
| **Packet & Flow Analysis** | Not enough data | Not enough data | 

#### Security - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Not enough data | 
| **Zero Trust and Identity Management** | Not enough data | Not enough data | 
| **Integrated Network Security** | Not enough data | Not enough data | 

#### Network Performance - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Not enough data | 
| **Automated Tasks Routing** | Not enough data | Not enough data | 

#### AI Automation - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Not enough data | 
| **Self-Healing Networks** | Not enough data | Not enough data | 
| **Predictive Network Maintenance** | Not enough data | Not enough data | 

#### Agentic AI - Network Monitoring

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | 7.9/10 | 87 |

#### Asset Inventory

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.8 (83 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.3 (78 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.7 (60 reviews) | 
| **Mobile Asset Inventory** | Not enough data | Feature Not Available | 
| **Asset Discovery** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Autotask | SuperOps | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (39 reviews) | 
| **AI Text Generation** | Not enough data | 7.3 (38 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.8 (81 reviews) | 
| **Asset Policy Management** | Not enough data | 8.3 (77 reviews) | 
| **Risk Management** | Not enough data | 7.5 (62 reviews) | 
| **Integrations** | Not enough data | 7.6 (74 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 227 |
| **SuperOps** | 6.9/10 | 65 |

#### Customer Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Customer Profiles** | 8.0 (184 reviews) ✓ Verified | 8.2 (60 reviews) | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 6.9 (48 reviews) | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | 6.0 (45 reviews) | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 7.6 (56 reviews) | 

#### Project Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Project Planning** | 6.9 (183 reviews) | 7.2 (55 reviews) | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 7.1 (56 reviews) | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 7.4 (48 reviews) | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 7.7 (50 reviews) | 

#### Accounting

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 7.0 (45 reviews) | 
| **Invoice Management** | 7.3 (177 reviews) ✓ Verified | 6.9 (50 reviews) | 
| **Payments** | 6.4 (166 reviews) | 6.8 (44 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 6.2 (40 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 5.8 (40 reviews) | 

#### Portfolio Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 6.3 (38 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 6.3 (38 reviews) | 
| **Risk** | 6.6 (163 reviews) | 6.7 (40 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 6.4 (39 reviews) | 

#### Analytics

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 5.9 (39 reviews) | 
| **Reporting** | 7.5 (184 reviews) ✓ Verified | 7.4 (52 reviews) | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 7.0 (44 reviews) | 

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Standard Integrations** | 7.8 (191 reviews) ✓ Verified | 7.4 (59 reviews) | 
| **Workflow** | 8.2 (183 reviews) ✓ Verified | 7.7 (53 reviews) | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 7.6 (50 reviews) | 

#### Platform

| Feature | Autotask | SuperOps | 
|---|---|---|
| **APIs** | 8.3 (176 reviews) ✓ Verified | 7.1 (42 reviews) | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 7.5 (38 reviews) | 
| **Performance and Reliability** | 8.5 (184 reviews) ✓ Verified | 8.3 (58 reviews) | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.3 (52 reviews) | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | 4.0 (36 reviews) | 

#### Generative AI

| Feature | Autotask | SuperOps | 
|---|---|---|
| **AI Text Generation** | 5.8 (89 reviews) | 6.1 (29 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 6.3 (29 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Administration

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Unattended Remote Access** | Not enough data | Not enough data | 
| **Multi - Session Handling** | Not enough data | Not enough data | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 

#### Maintenance

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 

#### Communication 

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Video Conference Call** | Not enough data | Not enough data | 
| **Screen Annotations** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Device Support

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 
| **Multi-Platform Support** | Not enough data | Not enough data | 
| **Cross-Platform** | Not enough data | Not enough data | 

#### Performance

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 263 |
| **SuperOps** | N/A | N/A |

#### Incident Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (239 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (238 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (241 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Dashboards** | 8.7 (242 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (245 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Mobile** | 6.1 (230 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (17 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **SuperOps** | N/A | N/A |

#### Analysis

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Threat Detection** | Not enough data | Not enough data | 

#### Platform

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **IT Knowledge Management** | Not enough data | Not enough data | 

#### Security

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Endpoint Protection** | Not enough data | Not enough data | 
| **Patch Management** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Service Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | Autotask | SuperOps | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)

**Unique to Autotask (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to SuperOps (7):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Remote Support Software](https://www.g2.com/categories/remote-support), [Patch Management Software](https://www.g2.com/categories/patch-management), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | SuperOps | 
|---|---|---|
| **Small-Business** | 68.7% | 87.1% | 
| **Mid-Market** | 28.1% | 12.1% | 
| **Enterprise** | 3.1% | 0.8% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 53.0%
- **Computer & Network Security:** 16.9%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.2%
- **Consulting:** 2.3%
- **Telecommunications:** 2.2%
- **Information Services:** 2.2%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.7%

#### SuperOps

- **Information Technology and Services:** 45.8%
- **Computer & Network Security:** 22.9%
- **Computer Networking:** 5.3%
- **Education Management:** 3.1%
- **Consulting:** 2.3%
- **Primary/Secondary Education:** 1.5%
- **Construction:** 1.5%
- **Law Practice:** 1.5%
- **Electrical/Electronic Manufacturing:** 1.5%
- **Accounting:** 0.8%
- **Other:** 13.7%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1161 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1866 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (712 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.4/5 stars (554 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (983 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1512 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (789 reviews)

### Alternatives to SuperOps

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4307 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1161 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (556 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1044 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1102 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews) — 4.0/5 stars (324 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### SuperOps

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-superops)