# Autotask vs Scoro Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Autotask excels in providing a comprehensive solution for managing MSP operations, integrating ticketing, project management, contracts, billing, and time tracking into one platform. Users appreciate how this centralization reduces the need for multiple disconnected systems, enhancing overall efficiency.
- **Users say** Scoro shines in its project management capabilities, with many highlighting the convenience of having timesheets, planners, and reporting all in one place. This streamlined approach allows for better management and allocation of time dedicated to various business components, making it easier to plan for client interactions.
- **Reviewers mention** that while Autotask has a robust feature set, some users face challenges with configuration and customization of workflows. However, those who successfully set up their workflows find that the platform significantly improves their operational efficiency.
- **According to verified reviews** , Scoro's user-friendly interface and ease of use are frequently praised, with many users noting that it simplifies project management tasks. This ease of use is reflected in its higher ratings for user experience compared to Autotask.
- **G2 reviewers highlight** Autotask's strong support for ticket workflow customization, which allows businesses to adapt processes to meet specific customer needs. This flexibility is a key advantage for users who require tailored solutions for their operations.
- **Users report** that Scoro's reporting features are particularly effective, with many finding the tools helpful for tracking project progress and performance. This capability is essential for businesses looking to maintain oversight and ensure accountability across their projects.



| | Autotask | Scoro | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 614 | 502 | 
| **Largest Market Segment** | Small-Business (69.3% of reviews) | Small-Business (65.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.90 Per Month | 

---
## Top Pros & Cons

### Autotask

Pros:
- Ease of Use (56 reviews)
- Integrations (43 reviews)

Cons:
- Complex Usability (24 reviews)
- Learning Curve (17 reviews)

### Scoro

Pros:
- Ease of Use (54 reviews)
- Project Management (49 reviews)

Cons:
- Learning Curve (28 reviews)
- Not Intuitive (13 reviews)

---
## Ratings Comparison
| Rating | Autotask | Scoro | 
|---|---|---|
  | **Meets Requirements** | 8.5 (489 reviews) | 8.8 (384 reviews) | 
  | **Ease of Use** | 7.9 (550 reviews) | 8.8 (402 reviews) | 
  | **Ease of Setup** | 7.3 (435 reviews) | 7.7 (178 reviews) | 
  | **Ease of Admin** | 7.6 (283 reviews) | 8.5 (136 reviews) | 
  | **Quality of Support** | 8.2 (456 reviews) | 8.9 (330 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (274 reviews) | 9.0 (130 reviews) | 
  | **Product Direction (% positive)** | 8.3 (482 reviews) | 9.1 (372 reviews) | 

---
## Pricing

### Autotask

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Scoro

#### Entry-Level Pricing

Plan: Core

Price: $19.90 Per Month

Description: For businesses looking to consolidate data, minimize manual data exports, and gain better visibility into their projects as a result.

Key Features:
- Minimum 5 users
- Projects & task management
- Quotes, invoices, and bills

[Browse all 4 editions](https://www.g2.com/products/scoro/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.2/10 | 100 |

#### Sales Force Automation

| Feature | Autotask | Scoro | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.7 (72 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 8.4 (59 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.6 (70 reviews) | 
| **Task / Activity Management** | Not enough data | 9.0 (77 reviews) | 
| **Territory & Quota Management** | Not enough data | 8.5 (59 reviews) | 
| **Desktop Integration** | Not enough data | 8.5 (68 reviews) | 
| **Product & Price List Management** | Not enough data | 8.8 (73 reviews) | 
| **Quote & Order Management** | Not enough data | 8.7 (74 reviews) | 
| **Customer Contract Management** | Not enough data | 8.2 (70 reviews) | 

#### Marketing Automation

| Feature | Autotask | Scoro | 
|---|---|---|
| **Email Marketing** | Not enough data | Feature Not Available | 
| **Campaign Management** | Not enough data | Feature Not Available | 
| **Lead Management** | Not enough data | Feature Not Available | 
| **Marketing ROI Analytics** | Not enough data | Feature Not Available | 

#### Customer Support

| Feature | Autotask | Scoro | 
|---|---|---|
| **Case Management** | Not enough data | Feature Not Available | 
| **Customer Support Portal** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | Feature Not Available | 
| **Call Center Features** | Not enough data | Feature Not Available | 
| **Support Analytics** | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Autotask | Scoro | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (70 reviews) | 
| **Dashboards** | Not enough data | 8.9 (76 reviews) | 
| **Forecasting** | Not enough data | 8.3 (63 reviews) | 

#### Mobile & Social

| Feature | Autotask | Scoro | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | Feature Not Available | 
| **Social Network Integration** | Not enough data | Feature Not Available | 
| **Mobile User Support** | Not enough data | 7.7 (59 reviews) | 

#### Platform

| Feature | Autotask | Scoro | 
|---|---|---|
| **Customization** | Not enough data | 8.3 (50 reviews) | 
| **Workflow Capability** | Not enough data | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (50 reviews) | 
| **Internationalization** | Not enough data | 8.2 (41 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Feature Not Available | 
| **Document & Content Mgmt.** | Not enough data | 7.9 (40 reviews) | 
| **Performance and Reliability** | Not enough data | 8.9 (49 reviews) | 
| **Output Document Generation** | Not enough data | 7.6 (46 reviews) | 

#### Integration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.0 (46 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (42 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.6 (41 reviews) | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (14 reviews) | 

#### Agentic AI - CRM

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (7 reviews) | 
| **Decision Making** | Not enough data | 7.4 (7 reviews) | 

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.3/10 | 158 |

#### Tasks

| Feature | Autotask | Scoro | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 9.1 (130 reviews) ✓ Verified | 
| **Due Dates** | Not enough data | 8.9 (135 reviews) ✓ Verified | 
| **Task Prioritization** | Not enough data | 8.7 (133 reviews) ✓ Verified | 
| **To-Do Lists** | Not enough data | 8.6 (131 reviews) ✓ Verified | 
| **Dependencies** | Not enough data | 8.6 (102 reviews) | 
| **Mass Updates** | Not enough data | 8.6 (96 reviews) | 
| **Drag & Drop** | Not enough data | 8.5 (119 reviews) ✓ Verified | 
| **Recurring Tasks** | Not enough data | 8.5 (117 reviews) ✓ Verified | 

#### Projects

| Feature | Autotask | Scoro | 
|---|---|---|
| **Planning** | Not enough data | 8.8 (117 reviews) ✓ Verified | 
| **Project Map** | Not enough data | 8.6 (108 reviews) ✓ Verified | 
| **GANTT** | Not enough data | 8.4 (99 reviews) ✓ Verified | 
| **Calendar View** | Not enough data | 8.5 (124 reviews) ✓ Verified | 
| **Views** | Not enough data | 8.6 (109 reviews) ✓ Verified | 
| **Project Budgeting** | Not enough data | 8.8 (109 reviews) ✓ Verified | 
| **Issue Tracking** | Not enough data | 8.3 (95 reviews) ✓ Verified | 
| **Templates** | Not enough data | 8.5 (114 reviews) ✓ Verified | 
| **Critical Path** | Not enough data | Feature Not Available | 
| **Time & Expense** | Not enough data | 8.4 (116 reviews) ✓ Verified | 
| **Methodologies** | Not enough data | 8.6 (89 reviews) ✓ Verified | 

#### Resource Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.3 (100 reviews) ✓ Verified | 
| **Capacity** | Not enough data | 8.7 (100 reviews) ✓ Verified | 
| **Scheduling** | Not enough data | 8.6 (117 reviews) ✓ Verified | 

#### Project Monitoring

| Feature | Autotask | Scoro | 
|---|---|---|
| **Baselining / KPIs** | Not enough data | 8.6 (101 reviews) ✓ Verified | 
| **Resource Allocation** | Not enough data | 8.6 (101 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.8 (111 reviews) ✓ Verified | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Project Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.1 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (15 reviews) | 
| **Decision Making** | Not enough data | 7.3 (15 reviews) | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.3/10 | 116 |

#### Portfolio Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Portfolio Types** | Not enough data | 8.7 (68 reviews) ✓ Verified | 
| **Planning** | Not enough data | 8.6 (83 reviews) ✓ Verified | 
| **Alignment** | Not enough data | 8.5 (73 reviews) ✓ Verified | 
| **Portfolio Mix** | Not enough data | 8.6 (68 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Dependencies** | Not enough data | 8.8 (52 reviews) ✓ Verified | 
| **Priorities** | Not enough data | 8.8 (89 reviews) ✓ Verified | 
| **Lean Management** | Not enough data | 8.5 (75 reviews) ✓ Verified | 

#### Resource Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Definition** | Not enough data | 8.6 (78 reviews) ✓ Verified | 
| **Allocation** | Not enough data | 8.3 (82 reviews) ✓ Verified | 
| **Optimization** | Not enough data | 8.6 (80 reviews) ✓ Verified | 

#### Data & Analytics

| Feature | Autotask | Scoro | 
|---|---|---|
| **Data Consolidation** | Not enough data | 8.6 (85 reviews) ✓ Verified | 
| **Visualizations** | Not enough data | 8.5 (87 reviews) ✓ Verified | 
| **Performance** | Not enough data | 8.7 (90 reviews) ✓ Verified | 
| **Risk Analysis** | Not enough data | 8.5 (68 reviews) ✓ Verified | 

#### Strategy - Project and Portfolio Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Simulation** | Not enough data | 7.4 (13 reviews) | 
| **Tracking** | Not enough data | 7.9 (12 reviews) | 
| **Planning** | Not enough data | 8.1 (12 reviews) | 
| **Objectives** | Not enough data | 7.6 (12 reviews) | 
| **Visiblity** | Not enough data | 7.9 (13 reviews) | 
| **Alignment** | Not enough data | 7.6 (12 reviews) | 
| **Risk Management** | Not enough data | 7.8 (12 reviews) | 
| **Implementation** | Not enough data | 8.1 (12 reviews) | 
| **Optimization** | Not enough data | 7.7 (13 reviews) | 
| **Prioritization** | Not enough data | 8.1 (12 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 7.5/10 | 215 |
| **Scoro** | N/A | N/A |

#### Administration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Change Management** | 8.0 (179 reviews) | Not enough data | 
| **Asset Management** | 7.9 (182 reviews) | Not enough data | 
| **Reports & Analytics** | 8.0 (193 reviews) | Not enough data | 

#### Service Desk

| Feature | Autotask | Scoro | 
|---|---|---|
| **Help Desk** | 9.0 (189 reviews) | Not enough data | 
| **Incident Reports** | 8.4 (182 reviews) | Not enough data | 
| **Process Workflow** | 8.3 (190 reviews) | Not enough data | 

#### Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Reporting** | 8.2 (189 reviews) | Not enough data | 
| **Administration Console** | 8.2 (184 reviews) | Not enough data | 
| **Access Management** | 8.3 (181 reviews) | Not enough data | 
| **Asset Management** | 7.9 (178 reviews) | Not enough data | 
| **Policy Dictation** | 7.5 (171 reviews) | Not enough data | 

#### Functionality

| Feature | Autotask | Scoro | 
|---|---|---|
| **Ticketing System** | 9.2 (193 reviews) | Not enough data | 
| **Performance Logging** | 8.3 (178 reviews) | Not enough data | 
| **Alerting** | 8.5 (181 reviews) | Not enough data | 
| **Automation** | 8.3 (188 reviews) | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 6.2 (11 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 7.5/10 | 34 |

#### Setup

| Feature | Autotask | Scoro | 
|---|---|---|
| **Activities** | Not enough data | 8.6 (29 reviews) | 
| **Flows** | Not enough data | 8.3 (29 reviews) | 
| **Dependencies** | Not enough data | 8.3 (27 reviews) | 
| **Notifications** | Not enough data | 8.2 (31 reviews) | 

#### Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Updates** | Not enough data | 8.6 (30 reviews) | 
| **Audit Trail** | Not enough data | 8.3 (27 reviews) | 
| **Integration** | Not enough data | 7.8 (29 reviews) | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (10 reviews) | 

#### Agentic AI - Workflow Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.9 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (7 reviews) | 
| **Decision Making** | Not enough data | 6.9 (7 reviews) | 

### Resource Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 7.9/10 | 19 |

#### Planning

| Feature | Autotask | Scoro | 
|---|---|---|
| **Resource Definiton** | Not enough data | 8.1 (13 reviews) | 
| **Capacity** | Not enough data | 8.5 (13 reviews) | 
| **Scheduling** | Not enough data | 8.0 (15 reviews) | 

#### Optimization

| Feature | Autotask | Scoro | 
|---|---|---|
| **Performance** | Not enough data | 8.3 (15 reviews) | 
| **Forecasting** | Not enough data | 6.9 (13 reviews) | 
| **Corrections** | Not enough data | 7.3 (13 reviews) | 

### Professional Services Automation

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.8/10 | 241 |
| **Scoro** | 8.7/10 | 56 |

#### Customer Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Customer Profiles** | 8.0 (187 reviews) ✓ Verified | 8.5 (43 reviews) ✓ Verified | 
| **Sales** | 7.2 (179 reviews) ✓ Verified | 8.9 (38 reviews) ✓ Verified | 
| **Marketing** | 6.1 (173 reviews) ✓ Verified | Feature Not Available | 
| **Client Portal** | 7.2 (182 reviews) ✓ Verified | 8.5 (31 reviews) ✓ Verified | 

#### Project Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Project Planning** | 6.9 (184 reviews) | 8.6 (42 reviews) ✓ Verified | 
| **Project Tracking** | 7.1 (186 reviews) ✓ Verified | 9.0 (45 reviews) ✓ Verified | 
| **Resource Definition** | 7.3 (173 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | 
| **Resource Management** | 7.6 (178 reviews) ✓ Verified | 8.6 (38 reviews) ✓ Verified | 

#### Accounting

| Feature | Autotask | Scoro | 
|---|---|---|
| **Revenue Recognition** | 7.2 (173 reviews) | 8.9 (40 reviews) | 
| **Invoice Management** | 7.3 (181 reviews) ✓ Verified | 9.2 (39 reviews) ✓ Verified | 
| **Payments** | 6.4 (166 reviews) | 9.1 (37 reviews) | 
| **Project Accounting** | 6.8 (170 reviews) | 9.0 (38 reviews) | 
| **Budget Tracking** | 6.5 (167 reviews) ✓ Verified | 8.5 (35 reviews) ✓ Verified | 

#### Portfolio Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Portfolio Definition** | 6.7 (167 reviews) | 8.7 (32 reviews) | 
| **Portfolio Performance** | 6.7 (166 reviews) | 8.2 (32 reviews) ✓ Verified | 
| **Risk** | 6.6 (163 reviews) | 8.4 (27 reviews) | 
| **Portfolio Mix** | 6.6 (162 reviews) | 8.2 (30 reviews) ✓ Verified | 

#### Analytics

| Feature | Autotask | Scoro | 
|---|---|---|
| **Forecasting** | 6.7 (166 reviews) ✓ Verified | 8.6 (30 reviews) | 
| **Reporting** | 7.5 (186 reviews) ✓ Verified | 8.7 (37 reviews) ✓ Verified | 
| **KPIs** | 7.4 (167 reviews) ✓ Verified | 8.6 (35 reviews) ✓ Verified | 

#### Administration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Standard Integrations** | 7.9 (197 reviews) ✓ Verified | 8.6 (33 reviews) ✓ Verified | 
| **Workflow** | 8.2 (187 reviews) ✓ Verified | 8.6 (36 reviews) ✓ Verified | 
| **Access Management** | 8.0 (175 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 

#### Platform

| Feature | Autotask | Scoro | 
|---|---|---|
| **APIs** | 8.3 (177 reviews) ✓ Verified | 8.9 (28 reviews) ✓ Verified | 
| **Internationalization** | 7.4 (159 reviews) ✓ Verified | 8.4 (29 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.4 (190 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Mobile** | 6.4 (164 reviews) ✓ Verified | 7.8 (41 reviews) ✓ Verified | 
| **Offline Access** | 4.7 (160 reviews) ✓ Verified | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | 5.8 (90 reviews) | 8.5 (8 reviews) | 
| **AI Text Summarization** | 6.1 (88 reviews) | 8.5 (8 reviews) | 

#### Artificial Intelligence - Professional Services Automation

| Feature | Autotask | Scoro | 
|---|---|---|
| **Predictive Forecasting** | 5.2 (33 reviews) | Not enough data | 
| **Smart task suggestions** | 4.9 (32 reviews) | Not enough data | 
| **Automated workflows** | 6.5 (37 reviews) | Not enough data | 

#### Agentic AI - Professional Services Automation

| Feature | Autotask | Scoro | 
|---|---|---|
| **Adaptive Learning** | 5.5 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 5.4 (34 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.4/10 | 89 |

#### Automation

| Feature | Autotask | Scoro | 
|---|---|---|
| **Workflows** | Not enough data | 8.6 (66 reviews) | 
| **Customization** | Not enough data | 8.6 (67 reviews) | 
| **Data repository** | Not enough data | 8.5 (55 reviews) | 

#### Administration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Permissions** | Not enough data | 8.9 (66 reviews) | 
| **Procedures** | Not enough data | 8.5 (59 reviews) | 
| **Remote Work** | Not enough data | 8.9 (67 reviews) | 

#### Project management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.6 (68 reviews) | 
| **Dependencies** | Not enough data | 8.5 (57 reviews) | 
| **Planning** | Not enough data | 8.9 (68 reviews) | 
| **Views** | Not enough data | 8.6 (63 reviews) | 
| **Scheduling** | Not enough data | 8.7 (65 reviews) | 
| **Critical Path** | Not enough data | Feature Not Available | 
| **Dashboards** | Not enough data | 8.6 (68 reviews) | 

#### Workload

| Feature | Autotask | Scoro | 
|---|---|---|
| **Resource Allocation** | Not enough data | 8.8 (60 reviews) | 
| **Workspace** | Not enough data | 8.7 (56 reviews) | 
| **Configuration** | Not enough data | 8.6 (55 reviews) | 
| **Insights** | Not enough data | 8.5 (55 reviews) | 

#### Communication & Collaboration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Communication Channels** | Not enough data | 7.8 (57 reviews) | 
| **Document Management** | Not enough data | 8.4 (57 reviews) | 
| **Collaboration** | Not enough data | 8.9 (60 reviews) | 

#### Cost Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Project Budgeting** | Not enough data | 8.8 (55 reviews) | 
| **Time & Expense** | Not enough data | 8.7 (59 reviews) | 
| **Profitability** | Not enough data | 8.6 (57 reviews) | 

#### Integration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Front Office** | Not enough data | 8.6 (51 reviews) | 
| **Back Office** | Not enough data | 8.3 (56 reviews) | 
| **External data** | Not enough data | 8.4 (47 reviews) | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (13 reviews) | 

#### Agentic AI - Work Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.1/10 | 90 |

#### Communication

| Feature | Autotask | Scoro | 
|---|---|---|
| **Chat** | Not enough data | Feature Not Available | 
| **Discussions** | Not enough data | 8.2 (53 reviews) | 
| **External** | Not enough data | 8.0 (50 reviews) | 
| **Feedback** | Not enough data | Feature Not Available | 
| **Announcements** | Not enough data | 8.1 (53 reviews) | 

#### Content & Documents

| Feature | Autotask | Scoro | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (65 reviews) | 
| **Notes** | Not enough data | 8.6 (63 reviews) | 
| **Search** | Not enough data | 8.6 (70 reviews) | 
| **Versioning** | Not enough data | Feature Not Available | 

#### Controls

| Feature | Autotask | Scoro | 
|---|---|---|
| **Custom Views** | Not enough data | 8.5 (64 reviews) | 
| **Followers** | Not enough data | 8.4 (52 reviews) | 
| **User Management** | Not enough data | 8.9 (67 reviews) | 
| **Calendars** | Not enough data | 8.5 (71 reviews) | 
| **Public Sharing** | Not enough data | Feature Not Available | 

#### Project Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Task Management** | Not enough data | 9.0 (77 reviews) | 
| **Planning** | Not enough data | 8.7 (73 reviews) | 
| **Visibility** | Not enough data | 8.8 (72 reviews) | 
| **Integration** | Not enough data | 8.3 (58 reviews) | 

#### Remote Collaboration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Alignment** | Not enough data | 8.6 (60 reviews) | 
| **Accountability** | Not enough data | 8.9 (65 reviews) | 
| **Connectivity** | Not enough data | 8.6 (59 reviews) | 
| **Offline Mode** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Autotask | Scoro | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 6.8 (14 reviews) | 

#### Agentic AI - Project Collaboration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 5.7 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 5.7 (9 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | 6.7/10 | 270 |
| **Scoro** | N/A | N/A |

#### Incident Management

| Feature | Autotask | Scoro | 
|---|---|---|
| **Automate Ticket Routing** | 8.1 (240 reviews) | Not enough data | 
| **Ticket Prioritization** | 8.4 (239 reviews) | Not enough data | 
| **Ticket Notifications** | 8.4 (242 reviews) | Not enough data | 
| **Knowledge Base** | 7.0 (232 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | 7.2 (231 reviews) | Not enough data | 

#### Reporting

| Feature | Autotask | Scoro | 
|---|---|---|
| **Dashboards** | 8.7 (245 reviews) | Not enough data | 
| **Time Tracking** | 8.9 (250 reviews) | Not enough data | 
| **Surveys** | 7.4 (227 reviews) | Not enough data | 

#### Access & Usability

| Feature | Autotask | Scoro | 
|---|---|---|
| **Mobile** | 6.1 (231 reviews) | Not enough data | 
| **Self Service** | 7.9 (231 reviews) | Not enough data | 
| **Active Directory** | 7.2 (224 reviews) | Not enough data | 
| **Multi-Channel Access** | 7.5 (228 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Autotask | Scoro | 
|---|---|---|
| **Autonomous Task Execution** | 5.4 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (19 reviews) | Not enough data | 
| **Adaptive Learning** | 4.4 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 3.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 4.3 (15 reviews) | Not enough data | 
| **Decision Making** | 5.0 (15 reviews) | Not enough data | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Autotask** | N/A | N/A |
| **Scoro** | 8.4/10 | 139 |

#### Time Tracking

| Feature | Autotask | Scoro | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 8.7 (80 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 8.9 (90 reviews) | 
| **Billable Time Rate Management** | Not enough data | 8.7 (68 reviews) | 

#### Client Invoicing

| Feature | Autotask | Scoro | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | 8.8 (103 reviews) | 
| **Electronic Payments** | Not enough data | 8.5 (66 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 8.3 (90 reviews) | 

#### Mobile Time Tracking

| Feature | Autotask | Scoro | 
|---|---|---|
| **Time Tracking** | Not enough data | 8.0 (77 reviews) | 

#### Administration

| Feature | Autotask | Scoro | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.3 (99 reviews) | 
| **Workflow** | Not enough data | 8.5 (108 reviews) | 
| **Automated Reminders** | Not enough data | Feature Not Available | 
| **Policy Compliance Management** | Not enough data | 8.4 (79 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (111 reviews) | 

#### Platform

| Feature | Autotask | Scoro | 
|---|---|---|
| **Reporting** | Not enough data | 8.5 (107 reviews) | 
| **APIs / Integration** | Not enough data | 8.2 (87 reviews) | 
| **Internationalization** | Not enough data | 8.1 (52 reviews) | 
| **Performance and Reliability** | Not enough data | 8.7 (110 reviews) | 
| **Mobile User Support** | Not enough data | 7.4 (89 reviews) | 
| **Offline** | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation)

**Unique to Autotask (2):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Scoro (8):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Resource Management Software](https://www.g2.com/categories/resource-management), [Project Management Software](https://www.g2.com/categories/project-management), [Work Management Software](https://www.g2.com/categories/work-management), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [CRM Software](https://www.g2.com/categories/crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Autotask | Scoro | 
|---|---|---|
| **Small-Business** | 69.3% | 65.7% | 
| **Mid-Market** | 27.7% | 23.6% | 
| **Enterprise** | 3.0% | 10.7% | 

### By Industry

#### Autotask

- **Information Technology and Services:** 52.2%
- **Computer & Network Security:** 17.6%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.3%
- **Consulting:** 2.4%
- **Telecommunications:** 2.1%
- **Information Services:** 2.1%
- **Manufacturing:** 0.9%
- **Hospital & Health Care:** 0.9%
- **Marketing and Advertising:** 0.9%
- **Other:** 11.8%

#### Scoro

- **Marketing and Advertising:** 24.6%
- **Information Technology and Services:** 8.3%
- **Management Consulting:** 4.0%
- **Architecture & Planning:** 3.8%
- **Higher Education:** 3.8%
- **Construction:** 3.0%
- **Telecommunications:** 2.8%
- **Computer Software:** 2.5%
- **Design:** 2.5%
- **Media Production:** 2.1%
- **Other:** 42.6%

---
## Alternatives

### Alternatives to Autotask

- [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) — 4.0/5 stars (582 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1900 reviews)
- [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) — 4.3/5 stars (673 reviews)
- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [SuiteProjects Pro](https://www.g2.com/products/suiteprojects-pro/reviews) — 3.7/5 stars (231 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1516 reviews)
- [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) — 4.3/5 stars (793 reviews)

### Alternatives to Scoro

- [Accelo](https://www.g2.com/products/accelo/reviews) — 4.3/5 stars (685 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4536 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16933 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (13110 reviews)
- [BigTime](https://www.g2.com/products/bigtime/reviews) — 4.5/5 stars (1737 reviews)
- [Kantata Professional Services Automation (formerly Mavenlink+ Kimble)](https://www.g2.com/products/kantata-professional-services-automation-formerly-mavenlink-kimble/reviews) — 4.2/5 stars (1516 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13784 reviews)
- [Avaza](https://www.g2.com/products/avaza/reviews) — 4.5/5 stars (384 reviews)
- [WorkflowMAX](https://www.g2.com/products/workflowmax/reviews) — 4.1/5 stars (66 reviews)

---
## Top Discussions

### Autotask

- Title: [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) — 2 comments, 1 upvote
  > **Top comment:** "A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts..."

### Scoro

- Title: [WILL SCORO REPLACE OUTLOOK?](https://www.g2.com/discussions/getting-started-543492aa-ed40-4fe7-afb8-55138badde60) — 2 comments, 2 upvotes
  > **Top comment:** "I feel like Outlook has the capacity to do a few of what Scoro can do, but the tools that scoro provides like automatically generating quotations and weekly..."
- Title: [Any plans of creating platform for community to share best practises, tips and knowledge?](https://www.g2.com/discussions/27411-any-plans-of-creating-platform-for-community-to-share-best-practises-tips-and-knowledge) — 1 comment *(includes official response)*
  > **Top comment:** "This is definitely in our future plans. In the meantime, keep an eye on our blog (scoro.com/blog) to see the latest product updates and compelling topics. If..."
- Title: [How do I integrate Scoro with QuickBooks - and maintain the ability to download all my QB data?](https://www.g2.com/discussions/12673-how-do-i-integrate-scoro-with-quickbooks-and-maintain-the-ability-to-download-all-my-qb-data) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [DO YOU HAVE MANUALS/VIDEOS?](https://www.g2.com/discussions/manuals) — 1 comment, 2 upvotes *(includes official response)*
  > **Top comment:** "Yes, Scoro has an extensive Help Center that includes manuals and videos:  https://help.scoro.com/"
- Title: [DO YOU HAVE AN IOS/ANDROID APP?](https://www.g2.com/discussions/app-b46a5851-be80-4f73-9051-e4cb3df089ba) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Scoro is available as a mobile app on all Android and iOS devices.

Android:..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/autotask-vs-scoro)